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The data in those logs do not provide any personal information. You can post them here freely. The average user in these forums does not have access to view your files, only staff and trained experts can view your files.

Your quite welcome! Glad we could help.

Hello and Welcome I'm sorry the software isn't working properly but we'll do our best to help. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you

Thanks for letting us know, look forward to a reply

Hello and Welcome back.. Try turning off this feature in settings to see if it solves your issue, a reboot of your computer may be required to take effect.

I actually welcome the updates, I would be more concerned if my go to product for removing malware never got updated regularly... they have to update to try and keep up/stay ahead of the malware creators.

I see this error in your logs: Error: (08/20/2021 09:18:20 PM) (Source: Service Control Manager) (EventID: 7000) (User: ) Description: The Malwarebytes Service service failed to start due to the following error: Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. CodeIntegrity: =============== Date: 2021-08-20 21:18:20 Description: Code Integrity determined that a process (\Device\HarddiskVolume6\Windows\System32\services.exe) attempted to load \Device\HarddiskVolume6\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe that did not meet the Custom 3 / Antimalware signing level requirements. Using the same tool you used to collect the logs.... please try the following to see if it fixes the issue: Download the Malwarebytes Support Tool Accept the EULA and click Advanced Next click on Clean Follow the onscreen instructions and restart your computer if prompted to do so

Hello and Welcome @iamscared Sorry to hear of your issues with the malware you on your computer. I see you have already posted in the Malware Removal Area. Please stick to that topic and one of the experts will help you get your computer cleaned up. As far as restoring your files, that may not be possible unless is something that a decryption key is available for. The malware experts will be able to help you through that.

Thanks for the report we'll do our best to help. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you

Glad they were able to help you out, did you get successfully logged into your account?

Hello and Welcome! The only folks that can help with your issue is the helpdesk. You will have to create a ticket (only 1 please) and they can help you correct that. Be aware it can take 5-7 days to get a reply. For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

Hello and Welcome I'm sorry the software isn't working properly but we'll do our best to help. Just clicking a link in a phishing email should not cause what you are seeing especially if nothing will filled out in the website. Have you rebooted your computer since this happened? A reboot may clear it all up. Either way lets get some logs to see if we can tell what may be going on here. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you

I'm sorry the software isn't working properly but we'll do our best to help. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you

Personally I would prefer per session, once you exit out of GUI, if you have to go back to it then prompt for password again.

I run a combination of Symantec Endpoint Protection along with Malwarebytes or with some of my customers I run Microsoft Windows Defender along with Malwarebytes. Both work well together and no systems issues are being encountered. IMO since Malwarebytes does not target all types of files, I use both an AV and Malwarebytes.

Glad to hear that @Porthos was able to fix your issue.... leave fast startup OFF, having it on was your issue.

I agree, this is a much needed option.

I surely don't work for Malwarebytes, but I know they take all suggestions seriously. Why would you come and make a suggestion and then only bash the company and its employees? Thanks for the suggestion all the same.

Glad to hear it, if you want to reinstall you can do so using the same support tool, it should have prompted you if you wanted to re-install after a reboot. If it fails to install once again we will need a copy of the support logs to see what may be happening.

Hello @jamjar Just to add what others have posted, make sure and protect your purchase and go to https://my.malwarebytes.com/en/login. There you can signup for your account, do so using the same email address you used to purchase your software. This way you can manage your license and have it stored for future reference.

Hello and Welcome! Sorry your having issues, not sure about the site being blocked though. I am able to go to the site. Do you get any sort of notification or windows that pop up? Can you provide a screenshot? Also you may provide the requested logs above so we can review them and get to the bottom of it in order to help you better. Like I said, I can get to the site.

Hello and Welcome! Sorry your having issues.... You have an older version installed: Malwarebytes version 4.4.0.117 I recommend you install the latest version which will most likely fix your issue. Using the same support tool, click on Advanced options and select the Clean Option, this will uninstall the version you have and after a reboot will give you the option to install the latest version and apply your license key automatically. This should fix your issue.

Hello and Welcome We need to get information from your computer in order to have the proper details to help you going forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support xxx.xx.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply.

@AdvancedSetup can you look into the two ticket numbers above please?

Starting to look more and more like a Mac OS