Firefox

Oh, ObjectDock.... I use that

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I do not work for Malwarebytes so my answers below are my words, and not those of the Malwarebytes company. 1. Did malwarebytes ever get hacked? A: Malwarebytes software, no, however they did have an incident related to the SolarWinds breach, that only affected some of their email. 2. Did malware ever sneak past your security? (I mean a virus/ malware that is known to you, not an unknown virus) A: Not that I am aware of, keep in mind no one product is 100% effective. 3. When does malwarebytes detect something as a treat? (When it's downloaded, when it's executed,...) A: Malwarebytes has many layers especially in the Premium version. Most things get detected on execution. If you have their browser guard extension, thein you are also protected even before you get to the infected page (that is if they already know about the threat) 4. Why can't the free users have real - time scanning? A: They have to make money somehow, they can't just give away all of it, after all they have employees they have to pay. 5. Why do scans take so much longer on a free version than on a premium? (Experienced it firsthand) A: I have not seen this firsthand myself, however since you are doing a manual scan, those do take longer to run, and they also work out your CPU pretty good.

Hello and Welcome, sorry your having issues, but we are hear to help. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks

@AdvancedSetup

Got it thanks,

You were on an older version and seems you are not upgraded to the latest version 4.3.3.116, did the upgrade to the latest version help your issue any?

@Chaisak5511 Just a quick look through the logs, you have quite an older version installed Malwarebytes version 4.3.0.98. Lets get you updated to see if that helps fix your issue. To begin, please try the following to see if it fixes the issue: Download the Malwarebytes Support Tool Accept the EULA and click Advanced Next click on Clean Follow the onscreen instructions and restart your computer if prompted to do so

Hello and Welcome I am not seeing this block myself and my Edge browser is up to date. Can you please collect and upload as an attachment the diagnostic logs using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply.

Hello and Welcome @Deano79 Sorry your having issues, you can try and disable your antivirus software and try and gather the logs again, if it fails, lets see if you can at least get these logs... Run the following scanning tool for us and we'll review these logs to see how we can assist you further. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

It worked for me just now

I clicked your link, it opens a new tab window, where its going to start downloading but it never starts for me... if I right click the link, it downloads a 0 bytes file.

mine is about 8~12 seconds delay

Can you please collect and upload as an attachment the diagnostic logs using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply.

Hello and Welcome.... Please provide the requested logs from the bot above... also are you sure your using the correct version for windows XP? https://downloads.malwarebytes.com/file/mb3_legacy

Hello and Welcome... If you don't mind me stepping in, the support tool was created for several reasons besides just collecting logs and such. The tool does help to perform a "Clean" install for folks that are having issues with Malwarebyes such as issues with a normal uninstall. We like to recommend using the tool for clean installs to ensure there are no issues left behind. Keep in mind, when you do use the tool to perform a clean re-install it does remove all your settings and anything in quarantine.

@msherwood @AdvancedSetup

Hello and Welcome, until someone from staff comes along and replies to you.... I found this in your logs... you have quite a bit of security installed. F-Secure Anti-Virus - Its disabled, if your not using it, then perhaps you need to uninstall it. These are all the VPN stuff I saw on your computer, are you using all those? Perhaps uninstall the ones you no longer use. You can also try to see if you can disable them to see if it will let you register Malwarebytes. OpenVPN Connect Radmin VPN OpenVPN Inc. NordVPN Google Chrome Extensions Gom VPN - Bypass and unblock TunnelBear VPN

you can send the logs in private to @AdvancedSetup he is a Malwarebytes Employee

Glad you got it sorted out... and thanks for letting us know.

Good Day, and Welcome to Malwarebytes.... Any reason you are still on V3, it is way out of date, Version 4 has many more features that help you protect your updated Windows 10 computer. I would update to V4 to correct the issue. https://www.malwarebytes.com/mwb-download/thankyou/

I am glad to hear everything is back to normal... I will see if someone else can reply with some suggestions for you.

Thanks for the logs, someone on the team will review them shortly, in the meantime proceed with a "Clean" install procedures...

Please let us know if it resolves your issues.

Can you please collect and upload as an attachment the diagnostic logs using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply. Once that is done go ahead and try this to see if it will solve your issue. Please try the following to see if it fixes the issue: Download the Malwarebytes Support Tool Accept the EULA and click Advanced Next click on Clean Follow the onscreen instructions and restart your computer if prompted to do so