Firefox

If doing an in place upgrade and you keep all data and software, there is no need to uninstall Malwarebytes, unless you plan on wiping the computer and starting from scratch.

Hello and Welcome @HOBSKNOB46 Or is this an in place upgrade, installing Win10 right over Win8.1 or are you moving to a new computer?

Not saying you don't, but it is unlikely that you do have malware. The logs will be reviewed and i am sure if Malware was found in the logs, they would have already reached out to you. It is also quite possible that Malwarebytes was running in the background and only the Malwarebytes Icon was missing in the tray.

Its always best to re-download the tool when needed as it gets updated from time to time.

Please see: https://support.malwarebytes.com/hc/en-us/articles/1500008507402-Manage-website-warnings-in-Malwarebytes-Browser-Guard The prompt continues to appear until you choose to opt in or out of this feature. Upon integration, all sites added to the Allow list through Browser Guard automatically copy to the Malwarebytes for Windows Allow list. Ensure that you're using the most recent version of Malwarebytes for Windows and Browser Guard to enable this setting. To manage this setting in Malwarebytes Browser Guard: 1. Click the Malwarebytes Browser Guard extension on your Chrome or Firefox browser. 2. Click the Settings icon on the top right corner. 3. Use the Hide duplicate warnings toggle to manage the notifications.

OK then follow the instructions below:

Hello and Welcome to Malwarebytes @SKL Sorry your having issues, but we can help you get it sorted out. Your post shows "No Action By User" are you sure you asked Malwarebytes to Quarantine them? If you did and they keep coming back, then you need to do the steps in this topic

Please see: https://support.malwarebytes.com/hc/en-us/articles/1500008507402-Manage-website-warnings-in-Malwarebytes-Browser-Guard To manage this setting in Malwarebytes Browser Guard: 1. Click the Malwarebytes Browser Guard extension on your Chrome or Firefox browser. 2. Click the Settings icon on the top right corner. 3. Use the Hide duplicate warnings toggle to manage the notifications.

Thanks for the replies @gonzo and @gatortail I just thought why would they appear if I don't even have Malwarebytes installed on this computer?

Starting this morning I am getting this message on all my tabs I have open in Firefox, is this normal? On this computer, I am only using browser guard, I do not have Malwarebytes Premium installed, its a work computer with Sophos and they don't get along with each other.

Your welcome, hopefully you can get it resolved soon.

Maybe you can send a private message to @AdvancedSetup with the email address you used to create your ticket and he may be able to look it up.

Hello @gnulab Sorry to hear you had issues. Thanks for following up and letting us know all is good now.

Hello and Welcome @westernfirebrand I'm sorry the software isn't working properly but we'll do our best to help. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you

Hello and Welcome to Malwarebytes @Malware911 Hick-ups do happen from time to time and I am glad its working for you now. It is possible your security software on your computer was causing the conflict. If I were you I would remove AVG and Symantec and stick with only Windows Defender and Malwarebytes. AV: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} AV: AVG Antivirus (Enabled - Up to date) {18A975F9-A60C-37D8-E30B-4BEF31AD3411} AV: Norton Security (Disabled - Up to date) {AECE2126-F4E7-6909-11F2-1B69D1FBCBD0} AV: Norton Security (Enabled - Up to date) {9E3FD331-C4C2-7AC4-0537-131EEF1B1F8A}

I'm sorry the software isn't working properly but we'll do our best to help. Are you still working with Support? Do you have a support ticket number? To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you

Hello and Welcome @ValkyrieReborn Sorry to hear about your issues, for your issue only the helpdesk can help with that, as they are the only one that have access to the licensing servers. As you already have a ticket submitted you need to wait on a reply from them. It can take up to 5~7 business days to get a reply. What is your ticket number?

Log files are encrypted so you can not just open them up with notepad.... to view log files you can click on Scanner Then click on the Reports Tab, from there you can View, Download, Export and Delete the reports

I'm sorry the software isn't working properly but we'll do our best to help. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you

One thing to add, is if you believe you do have to open that attachment, upload it to VirusTotal to have the file checked to see if its malicious. But as already mentioned you are the first line of defense... if your not expecting the file and don't know what it is, don't open it.

You probably already checked, but have you looked in Junk/Spam folder for any possible replies?

Hello and Welcome to Malarebytes... Sorry your having issues with our software.... If I am not mistaken you can not use wildcards to exclude items and or folders, staff can correct me if I am wrong. Open Malwarebytes and go to Settings -> Allow List Click on Add Click on Allow a file or folder Exclude the following Folder (Whole folder) (noticed I removed the *.*) C:\Program Files (x86)\Windows Provisioning\ For this one the * in the front just means to go to the path where you profile is listed for example < C:\Users\Maria\AppData\Roaming\Windows Provisioning\ > *\AppData\Roaming\Windows Provisioning\ Exclude the following Process (same thing here, find where this file was installed on your computer *\svcAppLookup.exe On this one you need to Add it as Whitelist the following URL (if option is available) (notice I removed the * at the end) https://d3vet6saktm3ad.cloudfront.net/

It may be possible that a simple reboot may fix your issue, try that.... After the reboot look for the mbst-grab-results.zip file on your desktop and attach it on your next reply.

Sorry @Porthos I missed the part where they mentioned a lifetime license....

Hello and Welcome to Malwarebytes @JohnSarantis Sorry to hear your having issues.... your issue can be corrected however only the helpdesk can help your type of issue. Please contact them, and be patient as there is a backlog... Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help