Firefox

After the uninstall, it should prompt you to reboot, after the reboot it should prompt you to install once again.

Hello and Welcome @Sniperking_Taz1 I'm sorry the software isn't working properly but we'll do our best to help. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you

what does it show in your network adapter properties when you are connected with the on board network card? For Example, does it show 100MB or 1GB This is mine...

No worries @Thurmus its all part of the troubleshooting process... That being said, glad you got it figured out and working again. You can always count on Microsoft breaking something with their updates.... LOL Thanks for posting an update too.

Thanks for the logs @Thurmus while we wait for someone on the team to review your logs, lets try a clean re-install to see if it will solve your issues. Please do the following Uninstall and reinstall Malwarebytes using the Malwarebytes Support Tool Please close all browsers and programs before running the tool. Right click and quit MB from the system tray also. Once done it will attempt to reinstall both Malwarebytes and Privacy VPN. Please say NO and Close the X button on the top right for Privacy.

Glad you found the password... if you do not know the password, the only option is to use the Malwarebytes Support Tool and perform a clean install.

The command above is missing the letter "R" Here is the instructions for you one more time Please try the following. Open an Elevated Admin command prompt and copy / paste the following and press the Enter key. You should get a success message. reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters" /v "DisabledComponents" /t REG_DWORD /d 32 /f Then restart the computer and try the program again. This will set the IP preference to use IPV4 instead of IPV6 as recommended by Microsoft without actually disabling IPV6 Let me know if that helps correct the issue for you.

Hello and Welcome @Thurmus I'm sorry the software isn't working properly but we'll do our best to help. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you

Not sure how that got in there, but it should not be there, no need to exclude Malwarebytes from itself, I am sure the programmers have some sort of code in Malwarebytes that keeps it from detecting itself.

Hello and Welcome to Malwarebytes @AMHAMH Can you provide a screenshot of what your seeing as well as some logs so we can take a look? To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you

This is not always the case, they may not have asked for logs publicly, however they may have asked for logs privately... I know this as I am one that has provided logs via PM (as I had also reported the issue a day or so ago).

Hummmm, that is sort of cheating the system

Your very welcome @pwgb Glad I could help. Should you encounter any other issues, don't hesitate to post about them.

Besides what @Porthos has asked, why or what is the xlsx file you have attached, that is not a common attachment here on the forums?

In simple terms, there is an issue (especially for folks over seas like yourself) where sending traffic through IP6 can cause an issue. The setting above will force the traffic to go out via IPv4 instead. I has fixed this issue for many others so thought we would try with you as well. There is not harm to your computer with applying this fix.

Hello and Welcome to Malwarebytes Sorry to hear about your issues... Please try the following. Open an Elevated Admin command prompt and copy / paste the following and press the Enter key. You should get a success message. reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters" /v "DisabledComponents" /t REG_DWORD /d 32 /f Then restart the computer and try the program again. This will set the IP preference to use IPV4 instead of IPV6 as recommended by Microsoft without actually disabling IPV6 Let me know if that helps correct the issue for you.

After you get a clean install of Windows, let us know if you can successfully install Malwarebytes or if you continue to encounter any more BSOD's. Thanks,

There may be something to this issue, I just encountered one of my workstations that MB would not start after rebooting windows... checking this setting, it appears to have been OFF on my workstation only.... I know I did not turn it off.... let see if we get others

Thanks @tobels for that info... yes, sometimes change is not always a good thing.

Hello and Welcome to Malwarebytes. I'm sorry the software isn't working properly but we'll do our best to help. One quick test is to simply turn off Malwarebytes by clicking on the Tray Icon and choosing Exit, then trying your printer software. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you

Curious what issues your having with the latest version of Windows 10 that makes you think you need to revert to an older version?

Hello and Welcome to Malwarebytes @MrManMar Sorry to hear you were having issues, if the problem comes back don't hesitate to let us know. Can you share with us what you did to solve your issues?

Hello and Welcome @ColinReece Sorry to hear of your troubles, but rest assured that it can be solved. That being said that can only be handled by the help desk. It can take up to 7 business days to get the help you need as they are quite busy in the helpdesk. Also you my want to login/check you my.malwarebytes.com to make sure you did not have auto renew turned on. Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

Looks like a pretty neat padlock... where do I get mine?

You need to use the CLEAN function. Please do the following Uninstall and reinstall using the Malwarebytes Support Tool (Advanced -> Clean) Please close all browsers and programs before running the tool.