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  • Birthday 05/22/1940

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    Agnes and Patsy - loved forever.

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  1. Hello to All: A successful update was made on my MacBook Pro (Retina, 15-inch, Late 2013) from Mac for Malwarebytes v3.8.16.2524 Premium to v3.8.17.2526 Premium running macOS Mojave v10.14.5. Again, an OS reboot was not called out but a cold restart was performed non-the-less.  A manual threat scan, with database 4.0.382, successfully completed in usual approximate time. Congratulations again to all that made this release a success! Thank you.
  2. Hello @AliAbbas1988 and Thank you for the valuable grab-results archive which may have showed some Malwarebytes inconsistencies. The installed Avast product may have interacted with Malwarebytes in an unfavorable manner. Please sequentially follow the procedure steps below: Save all open work and terminate all open user applications. (Browsers, Email, games, etc.) Only download (do not run) the Avast uninstall utility avastclear.exe from https://www.avast.com/en-gb/uninstall-utility to the system's desktop. Restart the Windows system into the SAFE MODE Temporarily remove the Avast product from the system by running avastclear.exe Avast uninstall utility from the desktop. Restart the Windows system into the Normal Mode. Do not launch any other user applications except as below. Perform a Malwarebytes clean reinstall using the procedures within the Uninstall and reinstall using the Malwarebytes Support Tool document. Insure that the Malwarebytes databases are up-to-date. The previously uninstalled Avast product may be reinstalled later at your discretion. Please reply to this topic and let the forum know how it went. Thank you. cc: @LiquidTension
  3. Hello @zwizzcheese: Please follow the amended instructions in the following post. Thank you.
  4. Hello @Malika4: Yes. The current Malwarebytes AdwCleaner database is Database: 2019-04-29.1 (Cloud) Thank you.
  5. Hello @Malika4: At 0/66, the latest published version of the the standalone utility file adwcleaner_7.3.exe has no false positives. Reference: https://www.virustotal.com/en/file/f3d9bfa8910f05bbfde1ba58abb264bf444f155be915a5246c360f304bfcdcd6/analysis/1558088498/ Please make certain you are downloading a digitally signed/countersigned file from the highest integrity source such as https://www.malwarebytes.com/adwcleaner/ Thank you.
  6. Hello @Gt-truth: As a non-employee, I have no insight into @fr33tux Jerome's to-do list. But as you, I too would like to see a functional application version check. Thank you.
  7. Hello @yardbird: When the support folk have straightened out your lifetime license, keep an eye on the "Update package version". That field should update many times per day during the M-F workweek. If you do not see these database updates, please come back to this topic and update us. Thank you.
  8. Hello @yardbird: If your Deactivation attempts through "My Account" were unsuccessful, then the only remaining solution is to create a trouble ticket through https://support.malwarebytes.com/community/consumer/pages/contact-us Within the creation of your trouble ticket, please do include as many of the original purchase details (plus the lifetime license ID/Key) you know so they may reset your license ASAP. Thank you.
  9. Hello @yardbird: The above means that too many Activations have been made without corresponding Deactivations. You may log into "My Account" at https://my.malwarebytes.com and Deactivate the lifetime license in question. Then, open the Malwarebytes 3 GUI and Activate to Premium with your same Lifetime license. If you have never used "My Account" before, the email address needed is the same one used to purchase your lifetime license. Please let us know how it went in a reply to this topic. Thank you.
  10. Hello @yardbird: Thank you for the informative screenshot as it appears that the frequent daily database updates are also not current along with the missing Component package version. The Internet path of your W7 system and Malwarebytes' servers will need to be verified. On the W7 computer in question, please follow the ten (10) steps within the upper "Reveal hidden contents" bar so a look at the gathered diagnostic logs may be had. Thank you.
  11. An acceptable workaround is to delete the adwcleaner_7.2.7.0.exe file. Then, manually download from the usual highest integrity source: https://downloads.malwarebytes.com/file/adwcleaner This way, the previously saved Malwarebytes AdwCleaner logs (if any) are retained. HTH
  12. Hello @exceluser and Please open the most likely Excel workbook file and isolate & capture a readable screenshot of the error message when it occurs. Then, please follow steps 1 thru 8 within the Upload Malwarebytes Support Tool logs manually document. In a reply to this topic please ATTACH the following files: Screenshot file of the Trojan alert error message. mbst-grab-results.zip archive file. Thank you.
  13. Hello @RonK623 and This appears to be the Ask Search Extension in Chrome. Please see the reference for removal procedures. Reference: How to remove “Search Extension by Ask” redirect (Removal Guide) Please reply to this topic and let the forum know if that was successful. Thank you.
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