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  1. Thank you for your suggestion, but I'm afraid it does not address the issue described. I logged into my Malwarebytes account and had a look at "manage my license", and it was already correctly listed there.
  2. This issue has happened to me a couple of times previously, and I'd like to know if there is any way to prevent it from happening. I went to do a manual scan this morning, and saw that Malwarebytes had reverted to the free version. I have had the premium version for many years and have a permanent license, so I don't have to renew it every year. As soon as I entered my ID and License details, the premium version activated again. In my opinion, this is not a trivial issue. I rely on Malwarebytes premium for all the background protection it provides. Reverting to the free version without warning removes this protection, and I am not aware that it is gone. It does not inspire confidence that I cannot rely on Malwarebytes to do what it is supposed to do. It's like the security guard outside a bank running away without warning. Is there any way that I can prevent this from happening?
  3. Thanks for your help. That seems to have fixed the problem. I don't know how that setting could have been turned off. I certainly didn't do it manually. I have been using Malwarebytes for years, and the whole point of the program is to have it running in the background. Turning it off would totally defeat the point of having this protection, and it's not something I would ever do.
  4. I first noticed a few days ago that Malwarebytes was no longer appearing in the system tray after startup, and the process was also not present in Task Manager. I now have to manually start the program to get it to run every time I start my computer. I was notified today that there was a new version available, and I hoped that installing that would fix the problem. It only caused further problems. When installing it, the installation stopped at 5% and after several hours I restarted the computer, and downloaded the offline version (mb4-setup-consumer- and installed that without any difficulties. However, after restarting the computer again several times, Malwarebytes still does not appear in the system tray or in Task Manager. I downloaded mb-support- and tried to run that, but it closed itself down part way through the process and never completed its task. My current version of Malwarebytes is Update package version 1.0.51933 and Component package version 1.0.1621 I run Windows 10 Home 64bit
  5. Not good enough. You expect your users to rely on your product for their security and you claim to be world leaders in this area. But you don't bother to post clear advisories about an issue which is guaranteed to cause a lot of concern. Not very professional in my opinion.
  6. Same issue for me. I started getting the error message with 3.4.5. I manually downloaded and installed 3.5.1 and it told me that my program was up to date. Then 2 minutes later the out of date popups started again. Clicking on "Check for updates" does nothing.
  7. Hi Devin, Thanks for the instructions. After uninstalling and reinstalling KB3197868 the slow shutdown was unchanged. After uninstalling and reinstalling MBAW, the issue is now unpredictable. I have shut down and restarted my computer 4 times in quick succession. On two occasions it shut down quickly. On two occasions it took 10 minutes to shut down. In some ways this is even worse, as I don't know when it is going to happen. I have attached the requested zip files. MalwarebytesARW.zip MBAM Service logs.zip Malwarebytes Anti-Ransomware.zip
  8. I have also been experiencing this problem for several weeks. It was only yesterday that i managed to identify MB3Service as the culprit. I have done a complete uninstall and reinstall of the software without any improvement. I run Windows 7 64. I cannot remember exactly when the problem started, but I doubt if it was due to recent Windows updates, as one of the things I did to try and remedy the problem was to install all the outstanding Windows updates, as I had got rather behind with them. Please let me know if you also want me to post logs, or if I should simply watch the forum until a fix is found.
  9. Can someone tell me if it is a good idea to add Sandboxie and its components to the Malwarebytes Ignore List? As a rule I add all my security programs to each other's ignore lists, but I don't understand enough about how Sandboxie works to know if I should do the same with it.
  10. OK. Any suggestions about how I can run mbam.exe/developer in future?
  11. I run Malwarebytes Pro I have been using it for some time, and today for the first time it identified a .dll file and 4 registry keys as Backdoor.Agent.TRJ. All of these items are associated with the AbcAvi video tag editor. I have had this on my computer for ages and Malwarebytes has never had any issue with it previously. The date of the abcAVIIT.dll file is 05/24/2005. I did an online scan of the .dll file using virus total and it gave it the all clear. https://www.virustotal.com/file/668d4e7e7761103afc7ec7a415021e07059c7f3c1ac968e67d4416286b363f94/analysis/1350622353/ I tried to follow the instruction sticky saying to run: mbam.exe /developer to generate a log. When I try to do this I get the windows message: Windows cannot find 'mbam.exe/developer' I run Windows 7 64 Home Premium. Can anyone tell me what I should do next?
  12. I have just had this file reported as a backdoor.bot as well. According to Windows Explorer, it was last modified in 1998. I have zipped it and attached it. MDM.zip MDM.zip
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