skypilotpete

Thanks for the very detailed instructions. I'm 70 years old with some sight issues, which make extended focusing on a screen difficult, so this is going to take me some time to work through.

Thanks for reopening this thread. Here are the requested logs. AdwCleaner[C06].txt Malwarebytes Scan Report 2024-07-23 103800.txt FRST.txt Addition.txt FSS.txt SecurityCheck.txt

OK. I have done that. Now do I just wait to see if it happens again?

Yes, 1/1 is shown.

mbst-grab-results.zipThanks for your reply. Logs attached. I have reactivated my Malwarebytes Premium so that it is currently operating correctly, but on past experience, it will revert to Free within a month.

I have posted about this problem previously over several years, but the problem keeps happening. I have everything correctly registered on my Malwarebytes online account. The account shows that I have a lifetime license, and it shows that it is currently active on my Windows desktop PC - correctly identified as the PC I am using. However, the version of Malwarebytes on that PC has, once again, reverted to the free version, even though my online account says that I have Premium on that very PC. I have logged on to the support centre on the Malwarebytes website, but the only support listed is the blasted chatbot. I can't see any way of contacting support directly. I have described my problem on the chatbot, and been told that the chatbot can't help me, and that I should contact the support team. But I am not provided with any way of contacting the support team. Can anyone provide me with an email address to contact support directly? Or tell me, where on their website they give details of how to contact them directly?

Thank you for your suggestion, but I'm afraid it does not address the issue described. I logged into my Malwarebytes account and had a look at "manage my license", and it was already correctly listed there.

This issue has happened to me a couple of times previously, and I'd like to know if there is any way to prevent it from happening. I went to do a manual scan this morning, and saw that Malwarebytes had reverted to the free version. I have had the premium version for many years and have a permanent license, so I don't have to renew it every year. As soon as I entered my ID and License details, the premium version activated again. In my opinion, this is not a trivial issue. I rely on Malwarebytes premium for all the background protection it provides. Reverting to the free version without warning removes this protection, and I am not aware that it is gone. It does not inspire confidence that I cannot rely on Malwarebytes to do what it is supposed to do. It's like the security guard outside a bank running away without warning. Is there any way that I can prevent this from happening?

It is now. It wasn't when I checked it after your previous post.

Thanks for your help. That seems to have fixed the problem. I don't know how that setting could have been turned off. I certainly didn't do it manually. I have been using Malwarebytes for years, and the whole point of the program is to have it running in the background. Turning it off would totally defeat the point of having this protection, and it's not something I would ever do.

mbst-grab-results.zipThanks for your quick response.

I first noticed a few days ago that Malwarebytes was no longer appearing in the system tray after startup, and the process was also not present in Task Manager. I now have to manually start the program to get it to run every time I start my computer. I was notified today that there was a new version available, and I hoped that installing that would fix the problem. It only caused further problems. When installing it, the installation stopped at 5% and after several hours I restarted the computer, and downloaded the offline version (mb4-setup-consumer-4.5.5.175-1.0.1621-1.0.51749.exe) and installed that without any difficulties. However, after restarting the computer again several times, Malwarebytes still does not appear in the system tray or in Task Manager. I downloaded mb-support-1.8.7.918.exe and tried to run that, but it closed itself down part way through the process and never completed its task. My current version of Malwarebytes is 4.5.5.175. Update package version 1.0.51933 and Component package version 1.0.1621 I run Windows 10 Home 64bit

Not good enough. You expect your users to rely on your product for their security and you claim to be world leaders in this area. But you don't bother to post clear advisories about an issue which is guaranteed to cause a lot of concern. Not very professional in my opinion.

Same issue for me. I started getting the error message with 3.4.5. I manually downloaded and installed 3.5.1 and it told me that my program was up to date. Then 2 minutes later the out of date popups started again. Clicking on "Check for updates" does nothing.

Is there any update on this problem?