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I'm sorry the software isn't working properly but we'll do our best to help. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you

Can you download the support tool using a different computer (a friends computer for example) and save it to a USB flash drive? That way you could use the tool on your computer to help get it removed.

Your welcome, let us know how it goes.

Just in case, do you mind providing some logs for the team to review in case there is something going on? To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you

Hello and Welcome, this is probably something that only support can help with. Please create a ticket there (only one, as creating multiple tickets will only delay your support). To create a ticket you can go to customer support. When you create your ticket please attach proof of purchase of your product (which you mentioned you had an email) Do you have access to the account page to check the status of your subscription? https://my.malwarebytes.com/en/login Consumer Support https://support.malwarebytes.com/hc/en-us/requests/new

I did a google search and found this, see if any of the solutions work for you... https://answers.microsoft.com/en-us/windows/forum/all/windows-10-mail-app-not-displaying-message-bodies/b5fef84a-8d31-4b22-839f-4e3bf8ecda12

Looks like you have an older version of Malwarebytes installed... lets get it updated. Lets use the same support tool and do a clean uninstall and reinstall. Please close all browsers and programs before running the tool. Right click and quit MB from the system tray also. Once done it will attempt to reinstall both Malwarebytes and Privacy VPN. Please say no and close the X button on the top right for Privacy.

Awesome! Glad to hear it... should you encounter any other issues don't hesitate to post.

Hello and Welcome @Smerling Sorry the software is not working for you.... looks like the system has not been rebooted in over 21 days, try a reboot first, if that does not work then using the same tool, can you perform the steps below for a CLEAN re-install? Can you please do the following? Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes NOTE: Please have patience as it can take a while to remove and reinstall. The computer will restart to complete

Don't click the links and simply delete them.

Sorry to hear this happened to you.... As you already did, the first thing was to change your password. You need to do this directly at the Microsoft Account Page, and not by clicking any links there may have been in the email. Now you have to keep a sharp eye open for any future phishing emails, as they now have your email address and confirmed its a real person. As you already reported, since they know your a real person, you will most likely be getting more spam, and phishing attempts to try and get you to provide account details, email, banking and such. Only thing you can do for now is either keep an eye out for these things, or you can create a new email account and spot using the one they got.

Just a note... sometimes after a Malwarebytes update, even thought it does not ask you to reboot, I always reboot after updating any security software, a simple reboot may have helped your issue.... (of course I am assuming you did not reboot).

I'm sorry the software isn't working properly but we'll do our best to help. Not sure we can find what caused it but lets get some logs. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you

At least try to get a new set of FRST logs, in Normal mode (not safe mode) Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you

Now that you can boot,use the same tool you used to uninstall, but this time we want to gather some logs... this will enable us to review logs from your computer to see if we can tell what may be happening. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you

When you do a clean install, it will already have all defaults, no need to go click on "restore to defaults".... I am not sure you have provided the requested logs, it may help to see what is going on. o begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you

Hello and Welcome @MegaMegan Malwarebytes is licensed per computer/device. It can only be used on one device at a time. If you want to add devices, there would be a cost to it. If you purchase a new computer and want to move your license to the new computer you can do that. Simply deactivate it from the old computer/device and then install and activate it on the new computer/device. If you "reuse" the hard drive on a new computer, before moving the hard drive to the new computer, I would deactivate it as well, then once the hard drive is in the new computer, you can re-active it so it registers on the new computer. You can manage you subscription at https://my.malwarebytes.com/en/login

Hello and Welcome @DaveBoots I'm sorry the software isn't working properly but we'll do our best to help. First lets start with rebooting your computer, if that does not help then please provide the logs requested below. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you

I'm sorry the software isn't working properly but we'll do our best to help. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you

While they review your logs, I see you have Fast Startup enabled. Fast Startup has been know to cause issues with Malwarebytes. Please turn off fast startup in Windows. Then restart. https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html I would also recommend turning OFF Windows Security Center so that your Windows Defender can be active, this will help secure you computer better.

Taken from PayPal.com https://www.paypal.com/lc/webapps/mpp/security/report-problem Suspicious emails “Phishing” is an illegal attempt to "fish" for your private, sensitive data. One of the most common phishing scams involves sending an email that fraudulently claims to be from a well-known company (like PayPal). If you believe you've received a phishing email, follow these steps right away: Forward the entire email to spoof@paypal.com. Do not alter the subject line or forward the message as an attachment. Delete the suspicious email from your email account. We'll look into it and email you a response to let you know if it is indeed fraudulent. In the meantime, don't click any links or download any attachments within the suspicious email.

Hello and Welcome @Mrdixon34 Thanks for the kind words, always nice to hear how good Malwarebytes works.

Did you at any time deny the trial or end it before the 14 days was up? Also since you did a clean re-install can we get a fresh set of logs please?

I'm sorry the software isn't working properly but we'll do our best to help. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you

What do you see when you click on Activate or if you click on the Settings Gear -> Account Tab