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About Munchkin

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  1. Yes, same with me. It just appeared for no apparent reason. Mystery. Just ignore it. 🙂
  2. Hi Dr Moreau, I sent the file in a private message to the staff member who analysed it. It was not malicious and just contained some text. Not sure if I actually opened it or just deleted. Never discovered where it came from or what it was about. Mystery. Just forgot about as had no further issue.
  3. Hi, A strange zip file appears to have downloaded itself on my phone. I do not know its source or if its important. The name of the file is 'on-device-model.zip' and the only reference to something similar I can find is to do with developers and machine learning ! As to why I have received this zip file I haven't a clue. I am obviously suspicious of this zip file as it might contain malicious files. I sent the file as an attachment on an email to my PC, downloaded it and scanned the file with Windows Defender which detected 4 files but no threat. I did the same with Malwarebytes (No
  4. Thanks for your response Phil. Yes, I agree - just thought I'd check things out on the forum.
  5. Hi exile360, Thanks for your advice, that is reassuring. I hadn't been aware of any compatibility issues either until contacting Bitdefender. Perhaps they are just covering themselves and it is a standard response based on commercial rather than technical considerations
  6. Hi, I contacted Bitdefender support about a Bitdefender VPN issue and they informed me that Bitdefender Total Security 2019 is only fully compatible with MBAM 3 free and suggested turning off Real time protection in MBAM. As far as I am aware I have had no compatibility issues and both software suites run OK together. (The VPN issue was not related to a compatibility issue but they still advised me to turn off MBAM 3 real time protection). I have read a few posts on the topic suggesting entering MBAM files in Bitdefender exclusions ( I did this when I had Kaspersky) but everything s
  7. I have the same question. Found a Malwarebytes Lab blog about Meltdown but doesn't appear to give any indication as to whether Malwarebytes has compatibility issues or not. https://blog.malwarebytes.com/security-world/2018/01/meltdown-and-spectre-what-you-need-to-know/
  8. Hi, received a support email , I am Premium user, and advised to reboot , if no luck, perform clean install using MBAM Clean Tool, I was provided with link. This did the trick and now Malwarebytes working OK. I had not adjusted any McAffee settings, so in my case not needed.
  9. Hi JoeBiggs, Received a support email as I am Premium user and advised to perform 'clean install' using MBAM Clean Tool, link provided. This did the trick and MBAM now working, fingers crossed. I had not adjusted any McAfee settings so ,in my case, not needed.
  10. Hi Maurice, I posted a similar problem awhile ago. I am also getting 'layered protection off' pop ups, in my case the ransomeware protection sticks on starting. I am using a McAfee security suite and had no problems prior to installing Malwarebytes 3 a couple of days ago. If I decide can I just copy and paste the files you suggest into the appropriate exclusion boxes in my Anti-virus and Firewall settings ? I notice that I already have Malwarebyte Service listed in my Firewall settings.
  11. Thanks for the reassurance. I am using McAfee and had a look at the Firewall settings and there is a Malwarebytes entry listed - 'Malwarebytes Service'. The advice given by Staff Moderator in a previous post by 'Lobalobo' on similar issue listed several malwarebytes Premium files that may need to be listed as 'trusted' within Anti-virus and Firewall : ' Malwarebytes Anti-Malware works well and should run alongside antivirus software without conflicts. In some rinstances, trust exclusions may need to be set for your specific antivirus product to achi
  12. Hi JoeBiggs, Thanks for your response. Saw some similar advice re Anti-Virus/Firewall in a post .As my PC skills are fairly basic I am a bit reluctant to mess with them but will investigate further.
  13. Hi, I am also receiving 'Real-time protection layers off' pop up warnings after being prompted to install the new version a couple of days ago. In my case it seems to be the ransomware protection that isn't starting. The other 3 buttons are green so I presume they are working. I am a premium user and have a current license. I have contacted support via email but they are closed over weekend so I thought I would post on forums as other people seem to be experiencing various/similar issues with the new version.
  14. Hi Maurice, Thanks for your reply. I mainly use Chrome and Firefox as my browsers. Edge is the default browser when I use Cortana to search. Not sure if I can change this. I don't actually use Edge very much. I don't use IE 11 either. I 'reset' Edge - if by that you mean clearing the cache ? I looked at my Anti Exploit consul to check advanced settings with a view to disabling ROP expoits but it is greyed out as are the top three check boxes including 'automatically upgrade to latest version'. I am a premium user so this surprises me ? I have completed the Farbar scan and have
  15. Hi Maurice, Here are the logs you requested Malwarebytes Anti-Exploit.zip
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