KenW

I have never lost any registration after restoring an image. An image is a perfect copy of a drive.

https://www.bbc.com/news/business-49015609

You can deactivate from within the program as I posted before. Then you can use your "key" in the new install, if you still have it. If not, then you have to wait for support to answer. A lot depends upon if you are still using the email you purchased the program with. You don't have to get into your account if you have your registration information. There was a post about how to change your email at sometime in the past.

You can deactivate from the program>> upper right my account

Both 3.7 & 3.8 changed to trial on two licenses. After some time (hours or less) they got registered ok. I manually downloaded the new version both times, so could be different.

As Porthos said GIVE THEM TIME

The last two program upgrades made MBAM change to Trial version on 2 computers. I waited and the program got registered. Since the program checks for a license, it takes time for the server & program to sync

This seems to be the way updates work. The last version and 3.8.3 did the same thing, changed to trial. I think that at that point it takes some time for the program and license server to sync up.

I updated two machines. The new install will change it to DEMO and sometime after it will revert to Premium. The version before this did the same thing. Was overnight for me.

scy, so go away

This AM one laptop became registered overnight. So it works as expected.

3.7.1 think. I am going to wait to see what happens. When I last looked one of my licenses had one license that said I have too many activated, which is wrong. I believe the last update had the correct registration after the trial period. I will wait.

I just updated two lifetime licenses, they are trial, with no information about registered as such on the program. I wonder if this is confusing people and trying to fix it only confuses your servers.

Still a great program to have around

Get "Autoruns" to see if it is in the Registry. Search for it