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Found 14 results

  1. I installed Malwarebytes to remove some malware. I used to use Malwarebytes a few years ago and had to uninstall it because of compatibility problems with some of the software and apps that I use for my business. After I installed Malwarebytes my Outlook prevented me from clicking on links especially the link to verify my email for Malwarebytes Forum. I receive the message I have uninstalled Malwarebytes and still have the issue. I've followed Microsoft's recommendations of editing my Trust Center information to no avail. I've attached the zip file you need to look at my system. Thanks, Jeff mb-check-results.txt
  2. I've been getting reports that Malwarebytes 3.0 Premium (the paid version) has been causing Outlook 2016 Home & Business (not Office 365) to open so slowly as to not be usable and sometimes to quit functioning altogether, after which it wants to be opened in "Safe Mode". It also seems to be "screening" the POP3 emails so that they take forever to download. So far 4 of my clients (all who are running Office 2016 H&B on Windows 10 Professional 32-bit and 64-bit version 1709 Fall Creator's Update) and now I'm starting to see the same problem personally. MB 3.0 seems to be the common denominator here so I'm wondering if anybody has experienced anything similar lately? This all happened in about the last week or so. Thanks in advance...
  3. Hi Had an automatic protection not working issue after booting up yesterday (I assume a Windows update had given it a problem). Downloaded updated version of software & it cleared that problem. A few weeks ago I found the software had blocked outgoing emails from 1 of my Outlook accounts which I had dealt with easily enough by adding the details of the smtp. account to the exclusions list. Today, having reinstalled, it's doing it again. However this time even though I've added both the smtp account name and it's IP address to the exclusions list - it's still blocking outgoing emails. What should I go to get my email working again? Thanks. M
  4. Hi Had an automatic protection not working issue after booting up yesterday (I assume a Windows update had given it a problem). Downloaded updated version of software & it cleared that problem. A few weeks ago I found the software had blocked outgoing emails from 1 of my Outlook accounts which I had dealt with easily enough by adding the details of the smtp. account to the exclusions list. Today, having reinstalled, it's doing it again. However this time even though I've added both the smtp account name and it's IP address to the exclusions list - it's still blocking outgoing emails. What should I go to get my email working again? Thanks. M
  5. Yesterday I started getting blocked when clicking on hyperlinks in Outlook. It happens on various emails. I get messages from Washington Post, Comixology, Nextdoor, etc. I tried putting Outlook.exe in the exclusion field but that didn't do any good. Kind of glad that didn't work. Don't want to know that I have to exclude the program I use the most. I've attached an example of the pop-up. Because it mentions "Website blocked", I cut and pasted the URL. That did no good either. That wasn't surprising.
  6. When I open Outlook 2013 with the gsyncit add-in enabled an AE block occurs. Running Outlook in safe mode or disabling the add-in produces no block. This occurs on the version of gsyncit that I had installed (v.4.2.292) and the latest (v.5.0.72). Logs attached. Win10 Pro x64, fully updated as of 9/18 PS - Not sure if this is related but it appears to be: mbae-userdata.zip
  7. I have confirmed this issue on two separate PCs running Windows 10 and Outlook 2016. Immediately after installing Malwarebytes, Outlook 2016 search stops working. Instead of returning search results, it just returns errors labeled "Something went wrong and your search couldn't be completed." I have been using Outlook for years and I have never seen this error before. The error appeared immediately after installing Malwarebytes on one of my PCs. I tried reinstalling Outlook, creating a new Outlook profile, running Outlook in Safe Mode etc. But none of that worked. Then when I installed Malwarebytes on a different PC, immediately the same problem occurred in Outlook search on that PC. I have tried adding "outlook.office365.com" and "office365.com" as exceptions, but this doesn't help. This problem is definitely caused by Malwarebytes, and not by any plug-ins in Outlook. I have not added any new plug-ins to Outlook in at least six months. I have attached a screenshot. This is a serious flaw in Malwarebytes, and has resulted in me having to uninstall Malwarebytes from my PCs. Unfortunately, I just bought three paid licenses, and the software is completely unusable since I need Outlook search for my work. Please see attached screenshot.
  8. this keeps popping up on my outlook - doing send and receieve http://prntscr.com/fifw4i What should I do?
  9. For no reason whatsoever, Malwarebytes 3.1 suddenly started blocking "outlook.office365.com" and forced me to add an "exclusion" for it. As far as I can tell, there is no good reason for Malwarebytes to indicate that the Microsoft Office 365 website is a bad destination. What gives?
  10. Today Outlook 365 is being blocked when it tries to pull in new mail. I verified the IP address. The IP addresses have been assigned to Microsoft. I added an exclusion (malware exclusion only) for C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE I assume it is being flagged as ransomware since I am still receiving alerts and cannot retrieve my mail. Please fix this as soon as possible. I have only attached a few logs, I have hundreds. There was another IP but I cannot find it. If you can give me an easier way to parse these logs I could find it. Where are they stored on my system? Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 5/18/17 Protection Event Time: 2:46 PM Logfile: Administrator: Yes -Software Information- Version: 3.0.6.1469 Components Version: 1.0.103 Update Package Version: 1.0.1968 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x86 File System: NTFS User: System -Blocked Website Details- Malicious Website: 1 , , Blocked, [-1], [-1],0.0.0 -Website Data- Domain: outlook.office365.com IP Address: 40.97.153.162 Port: [56404] Type: Outbound File: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE (end) Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 5/18/17 Protection Event Time: 2:46 PM Logfile: Administrator: Yes -Software Information- Version: 3.0.6.1469 Components Version: 1.0.103 Update Package Version: 1.0.1968 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x86 File System: NTFS User: System -Blocked Website Details- Malicious Website: 1 , , Blocked, [-1], [-1],0.0.0 -Website Data- Domain: outlook.office365.com IP Address: 40.97.153.162 Port: [56402] Type: Outbound File: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE (end) Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 5/18/17 Protection Event Time: 2:46 PM Logfile: Administrator: Yes -Software Information- Version: 3.0.6.1469 Components Version: 1.0.103 Update Package Version: 1.0.1968 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x86 File System: NTFS User: System -Blocked Website Details- Malicious Website: 1 , , Blocked, [-1], [-1],0.0.0 -Website Data- Domain: outlook.office365.com IP Address: 40.97.153.162 Port: [56404] Type: Outbound File: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE (end) Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 5/18/17 Protection Event Time: 2:23 PM Logfile: Administrator: Yes -Software Information- Version: 3.0.6.1469 Components Version: 1.0.103 Update Package Version: 1.0.1967 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x86 File System: NTFS User: System -Blocked Website Details- Malicious Website: 1 , , Blocked, [-1], [-1],0.0.0 -Website Data- Domain: outlook.office365.com IP Address: 40.97.153.162 Port: [54932] Type: Outbound File: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE (end) Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 5/18/17 Protection Event Time: 2:23 PM Logfile: Administrator: Yes -Software Information- Version: 3.0.6.1469 Components Version: 1.0.103 Update Package Version: 1.0.1967 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x86 File System: NTFS User: System -Blocked Website Details- Malicious Website: 1 , , Blocked, [-1], [-1],0.0.0 -Website Data- Domain: outlook.office365.com IP Address: 40.97.153.162 Port: [54932] Type: Outbound File: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE (end)
  11. Hello, Just noticed one of our clients with mbam 2.012 is not able to use Outlook. They are on an Office 365 plan and mbam is blocking office.outlook265.com. Currently it is only affecting a few systems. Thanks, shucky
  12. Outlook is blocked. It never was before. I'm attaching 1) screenshot 2) MB-check 3) FRST.text and addition.txt mb-check-results.zip Addition.txt FRST.txt
  13. Upgraded from 3.0.6 to 3.1.2 just now. Seemed to work fine; running my first scan. On opening my outlook email though, I got >100 real time detections with popups blocking outlook16.exe, host.exe, and other files from connecting to the internet. Never had any problem like this before and my system has always been clean from any infections. Ended up added outlook.exe to excluded processes and all seems well now, but not sure this is the best way to do things. I welcome any thoughts. Happy to provide any requested data (including exported logs from the events.... just didn't think people wanted to see 100 of them). Thanks!
  14. I have installed the latest MB3, version 3.0.6.1469., with Component Package 1.0.96, with update package version 1.0.1639. It seems to work fine (NO BSOD now!), but I have found that when I open an Outlook 2013 (local client) email that contains a PDF attachment, I get an error window saying that the Protected mode will not work with my current system configuration, if I double-click it to open it inline dynamically. I have to select the "Protected Mode Off" radio button to allow it to open this way. Opening the same item directly from Adobe Reader once detached works fine. Note that if I exit MBAM3, the in-line read of the same PDF works fine, so it is definitely MBAM3 doing this. Please advise.
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