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  1. Hi there, on the 6th of August, when I did subscribe to 5 premium Seats for Malwarebyte Windows, I accidentally typed in the wrong email address, the confirmation email + invoice + account activation have never been received. I tried to reach out the support couple of times via the ticket system, but it's been now over 2 weeks without any update, and there is no phone number to call. How can we reach out to Malwarebyte Support team to update this email address? I do have a picture of the Activation Key linked with the wrong email address during t
  2. Hello, I recently installed Malwarebytes Premium in April. I decided tonight I wanted to add the VPN. I followed the instructions to my.malwarebytes.com but there was not a "Add Privacy Protection" option on my subscription page. So I bought the VPN for 5 devices and assumed Malwarebytes would subtract the difference as it says on the website but the end result is I now have an additional Premium Account and License Key and instead of 5 Devices it is $59.99 for 3 Devices and still no VPN. Funny thing is now when I go to my subscriptions there is now an option to "Add Privacy Protection"
  3. I have an email from myself sent by my email say I've been recorded and this person has gained access to my pc via RAT However I have no webcam nor mic If this is real what are my options, any help is greatly appreciated As soon as I get home I'm going to be disconnecting my PC from my wifi Below are my screenshots
  4. From https://forums.malwarebytes.com/topic/255169-win7-system-hijacked-through-firefox/?do=findComment&comment=1352928: Good question. https://www.malwarebytes.com/products/ positions Malwarebytes Browser Guard as supplemental to desktop security and mobile security. However there's a long tradition of people assuming that a desktop solution will be comprehensive, so I suspect that: many readers will not page down – many people simply do not discover Malwarebytes Browser Guard. From the blog post Browser Guard combats privacy abuse, tracking, clickbait, and sc
  5. I am unable to send emails as they are being rejected by the host server due to malware. I tried chatting with support, but although I am within the support window they are unavailable. I had an important presentation due 2 days ago and cannot get it out. My scans show no problem, but I noticed a notification bell at the top of the window and it shows each failure. the first ones are labeled trojan the following malware. I am very frustrated that somewhere in a log there was an indication of the problem, yet not notification to me or even found in the scans. Additionally, the suppo
  6. The Following email is being sent from one user on an exchange server, I have run multiple scans and now running the Anti-Rootkit not picked up anything so far. Email: Please do not click the link: >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Subject: Invoice is available No-046242 for month Afternoon, A invoice for you will be available on this link in y
  7. Whenever I sign into protonmail, I get notified of MWB blocking worldnaturenet.xyz at least three times. It pops up elsewhere too, but this only happens on my chrome. I've reset and reinstalled my chrome, done numerous deep scans, blocked cookies, removed extensions and whatnot, and still naught. I don't know what's going on. mbst-grab-results.zip FRST_03-06-2018 18.40.39.txt
  8. I'm Trying MalwareBytes End Point Protection the cloud version. I installed the agent on my SBS 2011 and Exchange stops sending out email. All emails stuck in the queue will go out as soon as I uninstall malwarebytes. If I'm buying this, for 40 computers I need it to work on the SBS. Any and all help would be greatly appreciated.
  9. Hello, We discovered a few weeks ago that our on premise Malwarebytes Endpoint Security server was not sending any alert emails. We restarted the server and the emails began to function again. My question is, is there a way to clear the email queue that looks like was built up? I disabled emails for a day or two, then re-enabled hoping that would do so, but it appears that it didn't work. Just this morning I received emails from Anti-Exploit for alerts that happened on 1/12/2018 and 1/10/2018. And emails from Anti-Malware from 1/27/2018 also. Any advice is welcome, thanks!
  10. I am not receiving emails and attachments from noreply@mail.hellosign.com as I am supposed to. Hello (part of Hellosign) is my "fax", incoming and outgoing. According to its instructions, it is supposed to (1) email me a transmission report when I send a fax; (2) automatically email me a PDF copy of any fax someone sends to my fax phone number; and (3) automatically email me a PDF copy of my own outgoing faxes. I am not getting any of those emailed to me (which means about once a day I have to check Hellofax to see if I received anything. I checked my SETTINGS i
  11. Hi Had an automatic protection not working issue after booting up yesterday (I assume a Windows update had given it a problem). Downloaded updated version of software & it cleared that problem. A few weeks ago I found the software had blocked outgoing emails from 1 of my Outlook accounts which I had dealt with easily enough by adding the details of the smtp. account to the exclusions list. Today, having reinstalled, it's doing it again. However this time even though I've added both the smtp account name and it's IP address to the exclusions list - it's still blocking outgoin
  12. Hi Had an automatic protection not working issue after booting up yesterday (I assume a Windows update had given it a problem). Downloaded updated version of software & it cleared that problem. A few weeks ago I found the software had blocked outgoing emails from 1 of my Outlook accounts which I had dealt with easily enough by adding the details of the smtp. account to the exclusions list. Today, having reinstalled, it's doing it again. However this time even though I've added both the smtp account name and it's IP address to the exclusions list - it's still blocking outgoin
  13. Malwarebytes is blocking websites that I trust. This week Malwarebytes started blocking all safe sites that were allowed last week. Links in my email to other sites such as Meetup.com, Google Photos, Facebook, Flickr, USPS, and other safe sites are not accessible. I received https://block.malwarebytes.com/I should not need to manually whitelist the entire internet in Exclusions Settings section of Malwarebytes. Currently, the only option is to remove Malwarebytes. Please fix immediately. Malwarebytesblocked a suspected bad URL or an unwanted program.Learn More
  14. I bought my first lifetime license with an old email addy that I can non longer access. This means I cannot receive the intro email to create/access "My Account". I've set up a "My Account" with my current email, but have no way to connect it to my existing and in-use MB account (I have my license ID and key). Any help welcomed. blr
  15. Last night I found an email from Bookit a website I've never used or signed up for about a hotel reservation that I never made. I was incredibly stupid and clicked on the email and then the manage account link (I did not fill out any info or change anything, I just looked). I then realized how stupid I was for clicking on it and exited the email. I ran several scans with MBAM and one ith Windows Defender, I even later disconnected from the internet and scanned again. Then I installed chameleon and it ran another scan. All came back clean but I am worried that my PC might be at risk. Is there a
  16. I'm trying to setup email notifications but the test email will not go through. I've used all the settings that I usually use when setting up email accounts on the computers but it still doesn't want to work. I get the message " Failure sending mail". This is a POP3 account not exchange. Do I need to do something else? Thank you.
  17. I took the advice and uninstalled Avast in favor of MB 3.0. So far I generally like the result but I wonder about how MB is actually doing real time protection for email. I ask because Avast used to alert pretty much every day about some spam email message being infected with something and having quarantined it or something. These always were actual spam messages that would end up in the spam folder anyway, and then would have been deleted by me. Now that MB has been running alone for the past many days, those type of messages still go to the spam folder, but there is no MB warning when th
  18. MBAM's "Malicious Website Protection" has started blocking images from legitimate sources in my emails. Here's an example image's address
  19. Hello MBAM team, I am receiving email alerts from a number of false positives on a couple of our servers. I have tried excluding those objects from future scans, and adding them to the ignore list. This has not prevented the files from listing as threats and triggering email alerts. I have redacted any sensitive information in the copy/paste below. What steps can I take to prevent these unwanted false-positive alerts? Thanks!
  20. I just found this post. I have had this very annoying problem for the last couple of weeks. Finally today I tried to disable MWAM Website protection, and outlook was working again. Has this issue been resolved ?. I have tried to add outlook.com to the web exclusion, but it didn't seem to make a difference. I would hate to disable MWAM, but on the other hand, I need outlook to work. Thanks Jesper
  21. For some reason, Outlook won't connect as long as Malwarebytes' Website Protection is enabled. Since I use Outlook for my work (I work from home), I have to disable that feature in order to receive and send any emails. I've found I can't even use Outlook online as long as Malwarebytes Website Protection is turned on. I've tried whitelisting Outlook but it does no good. This is a shame since I paid for the Premium service but I'm unable to use the website protection feature that I paid for. Is there a workaround or is someone looking into fixing this soon?
  22. I recently had a hijacked email account. I wasn't quite sure if it was just the email account or the computer. I change the password and the next day it began again. There were no signs, only an email error after it had reached the 250 email limit. I scanned the computer multiple times with Malwarebytes with nothing found. I scanned with another product and it found it pretty quickly. It was called a faxtool email hijack. It was in the path c:\windows\system\scripts\faxtool.exe I'm curious about reporting errors or files NOT found. Windows 7 SP1 2.2.1... Malwarebytes updated
  23. I'm not sure how it happened, maybe someone I know had there email account hacked? But now it seems I receive 10 to 20 emails daily from "account partners" who want me to purchase everything from the New York Times, to Viagra. It's the same email headings on a daily basis, the only difference is the domain name changes every day, so it's impossible to have the spam filter catch this email. I never open the email, I just delete them upon receipt. Is there any way to stop these emails short of changing my email address? And if I do change my email address and it's one of my friends who's been ha
  24. Even though I have the Mailbird.exe process as well as ALL of individual e-mail server domains (incoming and outgoing) added as web exclusions, Malwarebytes still blocks them when malicious website protection is enabled. I don't get a popup indicator, but the minute I disable malicious website protection, Mailbird works fine again. Is there any other fix for this other than leaving malicious website protection disabled?
  25. I own this domain. Anyone know how to stop this? Malwarebytes is also blocking the domain
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