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  1. Hi Phobos...thought I'd let you know I resolved the issue. I did a chkdsk /f as well as a couple other things but the problem persisted...until...I disabled Malwarebytes. I had had the free version but accepted a Trial to the Pro. I initially thought that maybe it was my Hdmi to a TV monitor but hadn't had an issue before so disabled Malwarebytes and the problem went away. Will update some Drivers and then enable again. Thanks for your help.
  2. Question...what possible problem would these scans reveal? it seems to show quite a bit of private data?
  3. thanks so much Porthos (lol...every Trekker knows who he is). Thank so much
  4. It's really odd that this happened right after I quarantined those things and they're just PUP's. Just learned that they're not critical. Am using safe mode with networking and it's fine like that
  5. Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 8/28/21 Scan Time: 8:43 PM Log File: 479ac87a-087b-11ec-a90e-bcaec5a13892.json -Software Information- Version: Components Version: 1.0.1430 Update Package Version: 1.0.44453 License: Trial -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: Tina-Asus\Krista -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 313368 Threats Detected: 4 Threats Quarantined: 4 Time Elapsed: 27 min, 50 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 2 PUP.Optional.DriverAgent, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\DrvAgent64, Quarantined, 3636, 345587, , , , , , PUP.Optional.InstallCore, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\FormatFactory, Quarantined, 516, 387418, , , , , , Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 2 PUP.Optional.DriverAgent, C:\WINDOWS\SYSWOW64\DRIVERS\DRVAGENT64.SYS, Quarantined, 3636, 345587, 1.0.44453, , ame, , 8407DDFAB85AE664E507C30314090385, 05F052C64D192CF69A462A5EC16DDA0D43CA5D0245900C9FCB9201685A2E7748 PUP.Optional.InstallCore, C:\PROGRAM FILES (X86)\FORMATFACTORY\UNINST.EXE, Quarantined, 516, 387418, 1.0.44453, , ame, , B096745186A1D1942222C685E7A997BD, A4F4B28749237680BD7FEE761B4C1E108FE1CA1414CAC698FA4013C05ECE6D68 Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end)
  6. I tried system restore but it didn't work...am using my other laptop. Will try and get the log
  7. I'm trying to figure out how to do this, to find the log and copy and paste, but keep getting the blue screen with the error and then my laptop restarts.
  8. Hello...I need help, urgently. I checked help files but can't find an answer to my problem. Tonight I did a scan, not knowing what the files are put them in Quarantine. I wish I hadn't!!!! Am pretty sure now it was a False positive... Now get the Blue Screen fltmgr.sys error. Detection History shows 10 files in quarantine from ages ago, the History tab shows the most recent 4 files, but no checkmark to restore!! I think one of the files in there is critical Windows System Driver. How can I get these files back?? I'm not a Techie and need a step by step. Thanks so much Tina
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