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davidkent

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  1. I started to do as you listed but on clicking the download as administrator, a blue banner apperared (which I've never had/seen before) saying: "This app can't run on your PC To find a version for your PC, check with the software publisher" My PC (bought new two years ago) runs Windows 10 and is updated every week. What now please? (Also, on clicking the MWB program (which does work), the error message I reported, appeared and needed about 15 clicks to finally disappear)
  2. I ran SFC /SCANNOW and it reported errors so I ran DISM.exe /Online /Cleanup-image /Restorehealth This stalled at 64.3% for a long while but then continued and reported the process had been successful. (I had also reinstalled MWB with a fresh copy from the MWB website in case any of its files had become corrupted.) Much to my relief, the error message did not appear even when I clicked on the MWB desktop icon (which always triggers the error message!) However, my joy was short-lived as shortly after this, the message did appear and on this occasion was headed "mbam.exe - bad image" The message is annoying but what exacerbates the situation is that it needs to be clicked about 10-15 times before it disappears (only to appear some time later.) * I am still wondering if I need to send the mbst-grab-results.zip file generated (previous replies refer)? And if so, to what email should I send it please? Any other suggestions regarding this annoying situation would be appreciated. Thanks David
  3. Thanks for the replies (1)I will try the System File Checker & Deployment Image Servicing and Management to see if this resolves the matter. (2)"If you are trying to start Malwarebytes and you receive an error message that the resource is already". The error message shown doesn't say that. (3)So do I send the mbst-grab-results.zip file generated (previous replies refer)? And if so, what is the email I have to send it to please? Thanks David
  4. The reply above says "please upload that file on your next reply", so how do I actually send you the file? Do I upload it here - on a public forum? I logged into my own account but this only has 'Knowledgebase' and 'Ask the Forums' - the email for MWB support is missing. Incidentally, when it was running the "Run FRST" stage, the error message I reported above, kept appearing on my screen (with its title amended), i.e, "Farbar Recovery Scan Tool (x54) C:\WINDOWS\System32\drprov.dll is either not designed to run on Windows or it contains an error..." Clearly, running MWB or anything related to it, produces this message which keeps appearing and keeps having to be clicked numerous times before it disappears (only to subsequntly reappear). David
  5. Hi, Can anyone help with this please? I have MWB on three Win10 PCs. On one, I keep getting an error pop-up message that appears in the middle of my screen (a banner of about 4"x3"). It's headed "mbam.exe - bad image" and starts "C://windows/system32/pnrpnsp.dll is not designed to run on Windows or it contains an error..." It appears when I click on MWB to run, but also at other times. It usually takes about 10-15 clicks (and often more) on the 'X' in the RH corner to make it go. Very annoying! Can anyone advise what is causing it and how (in very simple terms if possible!) I can stop it from keep appearing? Thanks David
  6. Just to conclude. Firstly, thanks for the help here. I renewed my sub. (prematurely), for 3 devices, for 2 years - and for a very good price. The (new) MWB code has been changed on two PCs and that all went straightforwardly. Thanks again, David
  7. Just received this: "Due to high ticket volume, our response to your ticket may be delayed. For fastest results, check our Malwarebytes Support site where you can find answers to common inquiries. You can resolve many billing related issues by logging into My Account. If you do not have a My Account login, refer to Create your My Account profile article for instructions." This is becoming silly. I can see myself cancelling. All I want is to amend the subscription.
  8. The support ticket to my further (repeat) request sent today is "Malwarebytes Support Ticket 3187962" I would point out I emailed my original request a week ago and I didn't even receive an acknowledgement to this. My request was: "All I want is for my subscription to be swapped over to the £69.99 5-device one. Will you please confirm this will be done on 5 October 2020 please...."
  9. I've now emailed, yet again, marking it for the attention of the manager, asking for my sub. to be swapped to the £69.99 5-device one on renewal next month. Hopefully someone will reply. Otherwise, I'll most likely cancel. I emailed support@mail.malwarebytes.com - is there a better address to write??? Thanks.
  10. Thanks. I hope the Support will reply because, to me, it looks like it will be best to end my current subscription and then take out a new one for £69.99 so I can have MWB on up to five machines. This seems very untidy.
  11. I received the following email from MWB last week: "Hi David, Your Malwarebytes Premium order, Reference # 81973256, is set to automatically renew itself on 10/05/2020, for 59.99 GBP using the credit card ending in *** we have on file for you." I replied to this saying: "Thanks. I see from your website the prices are: "1 device: £29.99 5 devices: £69.99" At the moment I have Malwarebytes on two PC's. Can I pay the £10 extra (i.e., £69.99) and have it on more PCs (but not exceeding five)?" I've not had any reply yet, so can anyone help me with this question please? I'm wondering why £59.99, the amount I'm due to pay, is not mentioned in the pricing on https://www.malwarebytes.com/pricing/ ? Thanks David
  12. Many thanks. I did as outlined and all seems to be working well. Cheers David
  13. I would like to transfer one of my MWB premium licenses to another computer. Currently I have MWB premium installed on a Win 7 PC and a Win 10 PC, and I want to transfer the licence on the Win 7 PC to a second Win 10 PC I have recently got (So, I will have both licences on two Win 10 PCs). Have I understood correctly that the procedure I have to follow is: (a)Log in to My Account and deactivate my license key. (b)Delete the copy of MWB premium on my Win 7 PC (c)Download and install a copy of (free) MWB on the new/second Win 10 PC. (d)Enter my licence details into the MWB on the new/second Win 10 PC, and do so within 24 hours of (a)? (and that copy will then be recognized as the second of the two premium licences?) Thanks! David (Getting older but definitely no wiser)
  14. Many thanks indeed for the very invaluable help. There is one question I would like to ask. I started the 'full scan' on my friend's PC last night and told him it would most likely take 1 or at the most 2 hours as his Win 10 PC is a hard disc of 464 Gigs with 33 Gigs occupied with programs, data, etc,. i.e, the vast majority (431) Gigs is free space and I assume MB doesn't scan free space? However, to his amazement, after nearly five hours, it was still running! (as below) and he turned it off as he was going to bed and he had no idea about how much longer it was going to take. As far as I can see, his PC is reasonably fast and I therefore could not explain why MB was taking so long. Can you shed any light on this please? Thanks
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