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davidkent

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  1. Many thanks for such a detailed and helpful reply. That was much appreciated. I started with DOS(!), and then Windows v2 onwards: I feel comfortable with Windows, and I’m fairly confident I can resolve issues that may arise. However, it's very different with the Mac. I feel as if I am dealing with an unknown quantity and I certainly do not have the knowledge to deal with any upsets. Whenever I turn my Mac on (which isn't often!), I am offered Catalina, but I do not know if my machine would be able to handle this. So, in view of the situation, I won't add MWB to my Mac. If I win the lottery, I'll buy myself a new Mac with the latest version!
  2. I have a spare device slot on my Malwarebytes (MWB) subscription and I wondered about installing MWB on my (second-hand) Mac (for which I am a complete novice). Firstly, the OS is Mojave. Will the MWB download for the Mac work on this system? Secondly, on looking at the instructions for installation on a Mac,* these seem (to me, anyway!), more involved than the situation for Windows, which I found to be very straightforward. Are there any problems with having MWB on a Mac? Thanks David * https://support.malwarebytes.com/hc/en-us/articles/360038479294-Install-Malwarebytes-for-Mac
  3. Just a note to say I got a link from MWB to add devices. This is now done and all ready to go! Thanks for the help here.
  4. Thanks. I have now submitted a ticket. It's irritating when a description given does not coincide with what is actually there! I would much prefer to simply add a device to my already-existing subscription rather than take out another one. Also, it appears there are only two options - to buy for one device or for five. https://www.malwarebytes.com/pricing As mentioned, under "Subscriptions" for "add a subscription", my account/subscription page just refers me to the above page. I can see no instance anywhere of the words "Buy more" despite what https://support.malwarebytes.com/hc/en-us/articles/360044587934-Buy-more-devices-for-your-Malwarebytes-subscription says Also, the page says: "Click the card for the subscription you want to add more devices to. Under Available devices, click Buy more." But I cannot see any instance of a card or "Available devices" either.. Is my Account page different from everyone else's?
  5. https://my.malwarebytes.com/subscriptions doesn't agree with what I see: The page says: 1. Log in to My Account. 2. Click the Subscriptions tab. 3. Click the card for the subscription you want to add more devices to. 4. Under Available devices, click Buy more. However, under subscriptions, there is no "buy more": After mention of "Malwarebytes Premium and Privacy are fully compatible with Windows 11", it gores on to say: "Active - See Offer (This details my current sub. with no mention of adding any further devices). Add a Subscription" (But this is taking out a new sub. which will presumably run for a different period to the sub I already have?) Can anyone help please?
  6. (Sorry if this isn't the correct place to ask.) I now have a 4th PC on which I want to include MWB but on looking at my account it says: Malwarebytes Premium Available devices 0 of 3 (Currently on 3 devices) Do I have to take out another Premium account to cover the fourth PC? Thanks David
  7. It appears that one of the three PCs (all running Win 10) on which Malwarebytes (MWB) is installed will need replacing, The last time I had to do this (a few years ago) I was told that I had to go through the process of deactivation. The notes I kept from that occasion say "If you purchased your Premium license key from the Malwarebytes store, you can log in to My Account to deactivate your license key." However, I just went to my account "dashboard" but cannot see anything on it that relates to deactivating the key. Can anyone help here please? Do I still have to go through this process, and if so, how? Thanks David
  8. I started to do as you listed but on clicking the download as administrator, a blue banner apperared (which I've never had/seen before) saying: "This app can't run on your PC To find a version for your PC, check with the software publisher" My PC (bought new two years ago) runs Windows 10 and is updated every week. What now please? (Also, on clicking the MWB program (which does work), the error message I reported, appeared and needed about 15 clicks to finally disappear)
  9. I ran SFC /SCANNOW and it reported errors so I ran DISM.exe /Online /Cleanup-image /Restorehealth This stalled at 64.3% for a long while but then continued and reported the process had been successful. (I had also reinstalled MWB with a fresh copy from the MWB website in case any of its files had become corrupted.) Much to my relief, the error message did not appear even when I clicked on the MWB desktop icon (which always triggers the error message!) However, my joy was short-lived as shortly after this, the message did appear and on this occasion was headed "mbam.exe - bad image" The message is annoying but what exacerbates the situation is that it needs to be clicked about 10-15 times before it disappears (only to appear some time later.) * I am still wondering if I need to send the mbst-grab-results.zip file generated (previous replies refer)? And if so, to what email should I send it please? Any other suggestions regarding this annoying situation would be appreciated. Thanks David
  10. Thanks for the replies (1)I will try the System File Checker & Deployment Image Servicing and Management to see if this resolves the matter. (2)"If you are trying to start Malwarebytes and you receive an error message that the resource is already". The error message shown doesn't say that. (3)So do I send the mbst-grab-results.zip file generated (previous replies refer)? And if so, what is the email I have to send it to please? Thanks David
  11. The reply above says "please upload that file on your next reply", so how do I actually send you the file? Do I upload it here - on a public forum? I logged into my own account but this only has 'Knowledgebase' and 'Ask the Forums' - the email for MWB support is missing. Incidentally, when it was running the "Run FRST" stage, the error message I reported above, kept appearing on my screen (with its title amended), i.e, "Farbar Recovery Scan Tool (x54) C:\WINDOWS\System32\drprov.dll is either not designed to run on Windows or it contains an error..." Clearly, running MWB or anything related to it, produces this message which keeps appearing and keeps having to be clicked numerous times before it disappears (only to subsequntly reappear). David
  12. Hi, Can anyone help with this please? I have MWB on three Win10 PCs. On one, I keep getting an error pop-up message that appears in the middle of my screen (a banner of about 4"x3"). It's headed "mbam.exe - bad image" and starts "C://windows/system32/pnrpnsp.dll is not designed to run on Windows or it contains an error..." It appears when I click on MWB to run, but also at other times. It usually takes about 10-15 clicks (and often more) on the 'X' in the RH corner to make it go. Very annoying! Can anyone advise what is causing it and how (in very simple terms if possible!) I can stop it from keep appearing? Thanks David
  13. Just to conclude. Firstly, thanks for the help here. I renewed my sub. (prematurely), for 3 devices, for 2 years - and for a very good price. The (new) MWB code has been changed on two PCs and that all went straightforwardly. Thanks again, David
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