brad03 Posted December 2, 2023 ID:1602788 Share Posted December 2, 2023 Keep getting these constant pop ups after latest beta install I'm still using the key support gave me should i revert back to my lifetime key and regular VPN subscription? 1 Link to post Share on other sites More sharing options...
brad03 Posted December 2, 2023 Author ID:1602790 Share Posted December 2, 2023 (edited) Update: i now am having the same update install over and over again the updates appear to be stuck in a "Loop" by continuously installing the same one over and over again. will send over logs in regards to the update loop. Edited December 2, 2023 by brad03 1 Link to post Share on other sites More sharing options...
brad03 Posted December 2, 2023 Author ID:1602793 Share Posted December 2, 2023 here are logs on the update loop. mbst-grab-results.zip Link to post Share on other sites More sharing options...
DJDANY Posted December 2, 2023 ID:1602809 Share Posted December 2, 2023 (edited) received this update with beta, and yes loop when check for updates Edited December 2, 2023 by DJDANY Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 2, 2023 Root Admin ID:1602812 Share Posted December 2, 2023 Thank you. It has been reported to the team 1 Link to post Share on other sites More sharing options...
FetzBox22 Posted December 2, 2023 ID:1602813 Share Posted December 2, 2023 let me add: There is an update issue with version 5.0.14.89 too. if you check for updates, Malwarebytes updates itself, and if you check again, it updates ... (and if you check again... it updates ... and ...so on). It´s not a loop, but still, something is wrong. Link to post Share on other sites More sharing options...
FetzBox22 Posted December 2, 2023 ID:1602815 Share Posted December 2, 2023 6 hours ago, brad03 said: Keep getting these constant pop ups after latest beta install I'm still using the key support gave me should i revert back to my lifetime key and regular VPN subscription? same here, with Version 5.0.14.89 Dear Malwarebytes Team, don´t be like Norton. In the last 20 minutes, I got 2 pop ups allready ... it´s too much. You could add a button "Don´t remind me again" (or in 10 Days). Link to post Share on other sites More sharing options...
Max-H Posted December 2, 2023 ID:1602825 Share Posted December 2, 2023 Same update issue. Regarding the popup, i disabled the 'non important popups' in de notification settings. Never saw it again. 1 Link to post Share on other sites More sharing options...
digmorcrusher Posted December 2, 2023 ID:1602841 Share Posted December 2, 2023 I am running the latest version with my lifetime license, no update loop and no popups. I have all notifications turned off except for the one that indicates if real time protection is turned off. Link to post Share on other sites More sharing options...
John L. Galt Posted December 2, 2023 ID:1602848 Share Posted December 2, 2023 Yeah, same here - both 5.0.15.93 and the previous 5.0.14.89 did not have any update loops - because I manually check for updates a couple times a day, and more often than not I simply get Link to post Share on other sites More sharing options...
Phxflyer Posted December 2, 2023 ID:1602854 Share Posted December 2, 2023 (edited) I'm getting the renew popups also. Just to clarify things. Do those of us that have been with the beta program by invitation since the beginning need to go back to V4 or will our subscriptions be extended? My subscription shows it expires on Dec 31. Personally, I don't use the VPN so what are my options by then? I currently am using 2 of 3 seats on a V4 subscription that expires in May 24. Edited December 2, 2023 by Phxflyer added 2 of 3 seats used Link to post Share on other sites More sharing options...
share3141 Posted December 2, 2023 ID:1602863 Share Posted December 2, 2023 I have 5.0.14.89. I can't find 5.0.15.93. I try and run manual update and get the screen below. Link to post Share on other sites More sharing options...
share3141 Posted December 2, 2023 ID:1602866 Share Posted December 2, 2023 I found my issue. Proxy Settings got turned on. I turned it off and I can update. 1 Link to post Share on other sites More sharing options...
FetzBox22 Posted December 2, 2023 ID:1602903 Share Posted December 2, 2023 Updates seem to work now. Link to post Share on other sites More sharing options...
Phxflyer Posted December 2, 2023 ID:1602904 Share Posted December 2, 2023 (edited) Updates are ok with me also. I'm getting them regularly without having to hit "check for updates" Edition Windows 11 Home Version 23H2 OS build 22631.2715 Experience Windows Feature Experience Pack 1000.22677.1000.0 Edited December 2, 2023 by Phxflyer Link to post Share on other sites More sharing options...
John L. Galt Posted December 2, 2023 ID:1602906 Share Posted December 2, 2023 5 hours ago, Phxflyer said: I'm getting the renew popups also. Just to clarify things. Do those of us that have been with the beta program by invitation since the beginning need to go back to V4 or will our subscriptions be extended? My grandfathered lifetime license is working perfectly in v5, so my guess is that you won't need to revert to v4. I only installed v5 on this build, which I clean installed Windows back in August - it's never had MB4 on it. Link to post Share on other sites More sharing options...
brad03 Posted December 2, 2023 Author ID:1602907 Share Posted December 2, 2023 All i know is i have 2 subscriptions lifetime Malwarebytes premium and the VPN but i cannot use the 2 keys to convert it to Malwarebytes premium hence why I'm still using the beta key they gave me. Link to post Share on other sites More sharing options...
Porthos Posted December 2, 2023 ID:1602912 Share Posted December 2, 2023 34 minutes ago, brad03 said: All i know is i have 2 subscriptions lifetime Malwarebytes premium and the VPN but i cannot use the 2 keys to convert it to Malwarebytes premium hence why I'm still using the beta key they gave me. That is because it is 2 different keys. The VPN is a subscription. The only way to have Premium Plus is to purchase a separate subscription or add a yearly subscription to Malwarebytes to the VPN Everyone is welcome to use a lifetime key with ver 5 but not have the VPN. This is just my suspicion on that issue, NOT official. 1 1 Link to post Share on other sites More sharing options...
brad03 Posted December 2, 2023 Author ID:1602913 Share Posted December 2, 2023 18 minutes ago, Porthos said: That is because it is 2 different keys. The VPN is a subscription. The only way to have Premium Plus is to purchase a separate subscription or add a yearly subscription to Malwarebytes to the VPN Everyone is welcome to use a lifetime key with ver 5 but not have the VPN. This is just my suspicion on that issue, NOT official. hopefully they could find a way for us lifetime users to add the separate sub. Link to post Share on other sites More sharing options...
digmorcrusher Posted December 2, 2023 ID:1602914 Share Posted December 2, 2023 4 minutes ago, brad03 said: hopefully they could find a way for us lifetime users to add the separate sub. Highly unlikely. 1 Link to post Share on other sites More sharing options...
brad03 Posted December 2, 2023 Author ID:1602915 Share Posted December 2, 2023 (edited) 4 minutes ago, digmorcrusher said: Highly unlikely. well in that case ill just have to use the standalone client till 2025 when my sub is up or just go premium plus just to support them. Edited December 2, 2023 by brad03 1 Link to post Share on other sites More sharing options...
Porthos Posted December 2, 2023 ID:1602918 Share Posted December 2, 2023 I am glad that ZERO of my lifetime clients have any interest/need in the VPN. Link to post Share on other sites More sharing options...
John L. Galt Posted December 3, 2023 ID:1602924 Share Posted December 3, 2023 I'm the same way - I don't need the VPN, so the lifetime license for MB is enough for me. Link to post Share on other sites More sharing options...
brad03 Posted December 4, 2023 Author ID:1603206 Share Posted December 4, 2023 I really do hope they find a way to hide the VPN notification down by bottom for premium users it is not appetizing. 1 Link to post Share on other sites More sharing options...
FetzBox22 Posted December 4, 2023 ID:1603216 Share Posted December 4, 2023 47 minutes ago, brad03 said: I really do hope they find a way to hide the VPN notification down by bottom for premium users it is not appetizing. I don´t think, this will happen ... It´s a company and they want to sell something. Link to post Share on other sites More sharing options...
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