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Everything posted by Phxflyer

  1. Thank you.... I thought it might have something to do with time zones as I live in Phoenix which doesn't change times for DST. 👍
  2. Everything seems to be working fine with the new version. I'm running v4.0.4.49, update package 1.0.14838, component package 1.0.718. But I do see a glitch (i think) on the home screen. I have a scheduled quick scan to run daily at 955pm. It does run every day at that time, but the screen shows, scheduled run TOMORROW at 955pm in lieu of saying TODAY at 955pm. Again, it d oes run as scheduled, it's just the picture. This occurs everyday (saying tomorrow) in the morning when I look at it. Screen shot and logs attached. mbst-grab-results.zip
  3. Will do. I couldn't this last time as I couldn't open a browser page to get the support tool. I didn't think about getting it from another PC first. Too much going on to think about it. Now I have it and will definitely use it if I get this on the next update. All is running fine after the second install.
  4. And again, to clarify (sorry to keep adding but I don't think I can edit posts???) The browsers did open but no web pages would load. That was the fault.
  5. Here are the logs. Everything seems to working okay now. Scheduled quick scan ran on time and completed fine last night. Here is the log. mbst-grab-results.zip
  6. Small correction. I uninstalled the new 4.0.3 then reinstalled.
  7. Maybe I did something wrong, but I clicked on the link Erix gave today (from this link) and installed 4.0.3 over 4.0.2. Maybe that was the problem. The install went quick and everything looked okay in the interface, but I couldn't open any web browser; Edge, Chrome or Firefox. I tried turning MB off but that didn't help. I also rebooted. No help. I used the Windows uninstall applet to remove MB Beta 4.0.2 and then reinstalled it to This went quick and now the browsers are working but in this install, my scheduled scans were deleted. I only run two. A nightly quick scan and a weekly threat scan. Both are reset and I did a quick scan and it worked okay. If my problem was trying to install the new without removing the old, then it's my fault. If that should have worked, we can go from there submitting logs, etc. Thanks in advance.
  8. Oh, I forgot. I'm using version with component package 1.0.690
  9. At the top of the MB 3 forum, it said to try the MB 4 beta. Well, I did and found the following: Easily installed over MB 3.8.3. Kept all my setting and scan schedules intact including all my account data. In the last 2 days, it has run 2 scheduled quick scans and 1 weekly Threat scan quickly and worked fine. I've used it with Chrome and Edge (dev) with no problems. No false positives. (No positives but I guess I didn't visit any bad sites since install.) So, all in all, I'm pretty happy with its performance and with how things are now displayed. Of course the interface is very different but like with anything else that's new, I'm sure in a few weeks it will be usable without even thinking about it. Only time will tell if what's under the hood is working better and at this time I can only assume its doing fine.
  10. Oh, and just something to add that makes this more puzzling to me. I built a new PC in August. My old system was using a Samsung SSD, formatted MBR as the boot drive. My new system is using an NVMe M.2 drive as the boot drive. Macrium allowed me to format the M.2 drive GPT , create the EFI boot partition, create the 128MB MSR partition and then restore just the OS partition C partition to the drive so what I now have is a fully functioning GPT, UEFI bootable drive. After doing all this, using a new motherboard and memory, my MB Premium version was still intact and did not revert to the free version. But just doing this last restore, it did revert to free. I don't understand what's happening.
  11. This is/was not a problem but just me trying to understand a little more how MB licensing works. On Tuesday I finally decided to uninstall Aomei Backupper, a backup program I quit using in January because it was causing too many problems for me to consider it reliable. I have been using Macrium Reflect since then with no problems. In any case, when Macrium was supposed to run a scheduled backup Tuesday night, it threw a major VSS error and failed to perform the back up. So obviously the Aomei uninstall removed something that was critical for the VSS to work. I contacted Macrium and they quickly answered with several things to try to fix the problem. None worked so I decided to just do a system restore from an image taken Monday night. The restore went quickly and all is well. This brings up the question with Malwarebytes. When I opened the MB program, it showed I was running the "free" version and not the Premium version. I tried to reactivate it but it said I had used both my licenses. I went to account management, deleted the one aimed at my PC and then performed the activation again and it successfully showed I was now using the Premium version. So all is well with that. So I was wondering what MB is looking at to determine that I was not using the same PC? I restored the image to the same drive, there were no component changes and the image was barely 36hrs old. In fact, during the restore, since I was using the same drive, I saw Macrium saying it was checking for changes (to the C partition) and then performed the restore in under 3 minutes (160G of data). So what didn't MB like with the restored version? Why did it not recognize the PC as the same as before? Again, this is just a learning lesson for me about MB. Thanks for any clarity to this situation.
  12. All of a sudden, I am getting numerous popups from MB saying web page is blocked due to malware but the web page is displaying normally. All I'm browsing to are normal sites that I look at everyday that are PC magazine sites, like PCWorld, PC Mag, Extreme Tech, Anandtech, etc. I'm getting multiple warnings for each page. It's doing it for Yahoo.com also. My wife just told me it's doing it on her PC also.
  13. Thanks for all the information. Although my wife and I are both aware of the "safe" practices, it never hurts to go over them. Again, the main reason I was asking is I have Norton Security now but plan on dumping it when my subscription expires and just using MB and Windows Defender so I just wanted to know in the event of a mistake and a "bad" attachment was opened how it would be handled. I posted a while back about "browser hijacking", "misdirecting"... whatever you want to call it... and that was cleared up so I was just trying to check on other routes "bad stuff" could get into your PC and what MB would do for protection. I'm good with the above answers so unless you have something important to add, I think this has been cleared up. Thank you all for your input.
  14. I understand about "safe practices" when opening email attachments, but I was just wondering how MB works if you do open an infected attachment. I have friends and other family members who might not be so cautious in how they handle those attachments. Is saving the attachment and scanning it with MB the best way to go about it or will MB detect a problem when opening the attachment or does it wait until something in the attachment executes? Again, just curious about how MB handles this.
  15. Again, thanks for the quick and accurate responses. This is all for next year so I just have to remember to look here if I need help. I have a good memory. It's just short. 😀 👍
  16. Thanks again. I also have a question about MB Premium and ??? I've been using Norton for years. And have been using both since starting MB Premium. What's the general feeling now about needing to run anything other than MB and Windows Defender? I can start a new post for this if it would draw more answers. My Norton subscription is good through next March so this is not critical to know at this time.
  17. Thanks. That's what I needed to know. The guess the problems I read about where on Newegg reviews noting if you have a subscription problem, MB support may not be of any help to you. I re-read that after posting this topic..
  18. And to clarify, instead of using automatic renewal, it would be purchasing a new licence through a third party like Amazon or Newegg which offer 3 PC yearly licenses for a much lower price than the auto renewal from MB. So, do you lose anything by doing this?
  19. Sorry, my misnomer. MB Premium...ie the version for home use.. paid for yearly.
  20. I tried to search the forum for this but couldn't come up with the pertinent posts about this although I swear I've read about this in the past. I've been using MB Pro for a little over 2 years now and just had an automatic renewal so this would really be about what happens next year. I thought I read if you purchase a MB Pro license from a third party (Amazon or Newegg, etc) that you are "persona non grata" when it comes to any help you might need from MB support. Is that really true? Do you lose anything when you renew that way? Is the benefit of renewing automatically with MB, even though the price is higher, warrant doing it that way over buying through a third party? Thanks for any insight into this.
  21. Again, thanks for all the replies. This all gets back to my original question of why Malwarebytes didn't stop this. I fully understand why now. I switched both my PC's to use the new Chromium based Edge (Dev version) and added the Malwarebytes extension from the Google store. So far it's working great and I would have to agree with some articles I've read in PC magazines that this may truly give Chrome a run it's money. It's fast. I like the screen display and it can use any extension Chrome can use. With safe web browsing practices and the new MB extension I feel pretty comfortable right now. I've been building my own PC's for over 15 years now and have only encountered this "tech web scam" twice. Once on my PC (about 4 years ago) and this occurrence on my wife's PC. I've been running Norton since sometime in the 90's and MB Pro for the last 2 years and have never had a virus or any other "infection" problem. With safe browsing practices being the #1 priority and the mutiple layers of protection I've installed, I feel pretty comfortable right now. I also use Macrium Reflect for backups and keep a good image on both an internal HD and a detachable USB drive that is away from the PC when not in use. It's been tested on doing a restore and it also works great so I know I can always go back a few days or so before if any disaster strikes. Thanks again for all the good answers in this thread.
  22. Thanks for the replies, but it did hijack the browser. Restarting the PC or using task manager to close the browser did not stop it from coming right back when the browser was opened again. With the browser open, you are unable to click on any function in the browser (like closing a tab). I know it's a scam. And again, to get rid of it, I sent her an email with a random website link in it. By opening that link THRU her email, it opened the browser in a different tab which allowed me to then close the bad site's tab. I then cleared the history and cache. Problem solved.
  23. Sorry to ask one more question about this but it may help me to understand a little more how MB Premium works. With the redirected website on the screen blasting away to call support, your PC is locked, don't shut down, etc, I ran a MB threat scan and it showed no detections. I think I understand why MB Premium didn't stop her from going to the bad site, but I was under the impression that running a scan would remove the problem. Since it didn't, I can only assume the problem has to be "in" your PC and not on a website. But then again, I'm assuming, MB Premium wouldn't allow the malware (PUP or whatever) to get into your PC? Thanks for all the responses to this and for any future posts explaining how and why MB Premium protects you.
  24. I really don't need to keep this post going, but there's something I noticed on my wife's Facebook page. I don't use Facebook so I've never seen this. She's been using Facebook for year's and this is the first time she's had a "browser hijack". If you look at the screenshot I posted, the name over the picture (Maklasnow) and the "link" below the picture (Ravicente) don't match. I looked at a bunch of "sponsored" posts on her Facebook page and all the other ones I've seen have the SAME name above that matches a .com link under the picture. The bad one she clicked on doesn't say .com for the bottom link, but says .live and is a different name from the top one. I can't say if this is a full proof method to detect a malware link but it sure gives one a possible clue. But I'm sure Facebook would know this? (I'm being facetious saying that.) And of course, she now knows not to use that as criteria for not clicking on it. Just curious since this the first time this has happened to her if other Facebook users have this problem on a more frequent basis. Or is Facebook really good about catching these things?
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