Shutting Down of Topics Related to Issues Not Resolved

[fxjacobb]

David Lipman has stated that the issue reported Wednesday 09/21 "Resolution of today’s web filtering issue" has been resolved. This post is outside the scope of the community's interest in hearing from a Malwarebytes Admin  on when updates to Malwarebytes Premium will resume:

This response today is not garnering any support of Malwarebytes Premium users as that it doesn't state what Malwarebytes is doing to solve the no update problem:

"This is a Quality Control corrective measure.  Due to the preponderance and prevalence of malware and malicious activity Malwarebytes will resume ASAP but within the constraints of its corrective measures.

In other words...

Please practice patience."

Can we please get a Malwarebytes Admin to respond to this issue with measures on how to resume normal daily updates?

Thanks,

Frank

 

[Malwarebytes]

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[KenW]

The issue was about blocking anything relating to Google. Had nothing to do with your update problem. 

[fxjacobb]

Why then is the forum shutting down all discussion on the update issue?

[Firefox]

The issue there are no updates at this time can be seen with a full explanation can be found in this post below including a PDF file you can download for more information on the matter.

https://forums.malwarebytes.com/topic/290483-resolution-of-today’s-web-filtering-issue/

[David H. Lipman]

28 minutes ago, Firefox said:

The issue there are no updates at this time can be seen with a full explanation can be found in this post below including a PDF file you can download for more information on the matter.

https://forums.malwarebytes.com/topic/290483-resolution-of-today’s-web-filtering-issue/

Additionally:

September 21, 2022 - False positive with Google

I closed those topic because Malwarebytes is not updating at this time because of Quality Control measures due to the above.  This is a good thing albeit there is a delay in receiving updates.

There is not much more to say on this subject matter.

EDIT:

It has been noted that there is an issue in accessing the PDF.

Here is the PDF Content

 

Edited September 23, 2022 by David H. Lipman

[lmacri]

I've also noticed that my Malwarebytes Premium has not received a new virus definition set (Update Package) since v1.0.60360 was delivered, and when I run a manual check for updates (i.e., by right-clicking my system tray icon and choosing "Check for Updates") it does not detect any available updates, which seems odd to me

mbst-grab-results.zip

 

 

Like the OP fxjacobb, I'm also confused why Moderators are locking threads from users posting that their virus definitions appear to have stopped updating since Update Package v1.0.60360 was delivered on 21-Sep-2022.  This has nothing to do with the fact that Update Package v1.0.60360 included a fix for the Web Protection bug where Malwarebytes was blocking connections to Google-related websites. If Malwarebytes still hasn't figured out how to resume product updates without triggering this bug again (which is what the PDF appears to be saying) then the problem isn't really solved and the threads about a lack of updates shouldn't be marked as resolved and locked.
------------
64-bit Win 10 Pro v21H2 build 19044.2006 * Firefox v105.0.0 * Microsoft Defender v4.18.2207.7-1.1.19600.3 * Malwarebytes Premium v4.5.14.210-1.0.1767 * Macrium Reflect Free v8.0.6979 * Inspiron 5583/5584 BIOS v1.20.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Edited September 23, 2022 by lmacri
Added comment about PDF

[Porthos]

28 minutes ago, lmacri said:

Malwarebytes still hasn't figured out how to resume product updates without triggering this bug again (which is what the PDF appears to be saying) then the problem isn't really solved and the threads about lack of updates shouldn't be marked as resolved and locked.

David an I can only close a thread in one way, It marks the thread as resolved. It is a limitation of our thread controls.

Updates are not going to be resumed until the web filter is thoroughly tested to keep the google issue or one like it from happening again.

The me too posts on these threads/topics will get out of control if the posts are not locked. One topic is enough. This topic is open for now.

The reason for the lack of updates is being posted before it was locked.

Edited September 23, 2022 by Porthos

[Porthos]

The updates seem to have been resumed.

[lmacri]

47 minutes ago, Porthos said:

... Updates are not going to be resumed until the web filter is thoroughly tested to keep the google issue or one like it from happening again...

Hi Porthos:

Then perhaps one of the Moderators should go back to those locked threads and post the relevant extract from the PDF in msherwood's Resolution of Today’s Web Filtering Issue that explains why malware definition updates have been paused.  I still can't open the PDF in that thread, even when I'm logged into the forum, and I don't see how anyone without advanced  privileges (i.e., anyone who doesn't have the rank of Trusted Advisor or Expert) who read fxjacobb's original topic No Updates to Malwarebytes in 45 Hours would understand why updates have been paused since Update Package v1.0.60360 was released on 21-Sep-2022.
------------
64-bit Win 10 Pro v21H2 build 19044.2006 * Firefox v105.0.0 * Microsoft Defender v4.18.2207.7-1.1.19600.3 * Malwarebytes Premium v4.5.14.210-1.0.1767 * Macrium Reflect Free v8.0.6979
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Edited September 23, 2022 by lmacri

[Arsenal123]

31 minutes ago, Porthos said:

The updates seem to have been resumed.

yes i just updated though to component package V 1.0.1767

not sure why mine is different?

[Porthos]

7 minutes ago, Arsenal123 said:

component package V 1.0.1767

This componet package is a beta.

The important part is the update package. The update package is the definition package which was paused.

The non beta install,

Edited September 23, 2022 by Porthos

[Porthos]

4 minutes ago, lmacri said:

I still can't open the PDF in that thread, even when I'm logged into the forum

That was an oversight as the permissions in that forum were not taken into consideration when making that post.

You can probably access the following pdf.

 

1126786121_RCA-WebProtectionFalsePositive-Sept222022-1.pdf

[Arsenal123]

4 minutes ago, Porthos said:

This componet package is a beta.

The important part is the update package. The update package is the definition package which was paused

OK thanks good to know

[lmacri]

38 minutes ago, Porthos said:

The updates seem to have been resumed.

Hi Porthos:

Not in my location in Canada - at least not yet. I'm still on Update Package v1.0.60360, and when I run a manual check for updates (i.e., by right-clicking my system tray icon and choosing "Check for Updates" or going to Settings | General | Application Updates | Check for Updates) it does not detect any available updates.
------------
64-bit Win 10 Pro v21H2 build 19044.2006 * Firefox v105.0.0 * Microsoft Defender v4.18.2207.7-1.1.19600.3 * Malwarebytes Premium v4.5.14.210-1.0.1767 * Macrium Reflect Free v8.0.6979Dell
Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

[Porthos]

3 minutes ago, lmacri said:

Not in my location in Canada - at least not yet.

You know you people up there are the last to get anything. "Just Kidding"

Might being metered out slowly to make sure every thing is good.

 

Edited September 23, 2022 by Porthos

[SPDIF]

Even my Malwarebytes is a little different in version, i am not on beta. Here in Belgium;

 

 

 

Edited September 23, 2022 by SPDIF

[Firefox]

57 minutes ago, SPDIF said:

Even my Malwarebytes is a little different in version, i am not on beta. Here in Belgium;

If you have enabled the beta feature, you would have this version, the component package version is different in the beta

[lmacri]

My Update Package just updated from v1.0.60360 (delivered 21-Sep-2022) to v1.0.60375.

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64-bit Win 10 Pro v21H2 build 19044.2006 * Firefox v105.0.1 * Microsoft Defender v4.18.2207.7-1.1.19600.3 * Malwarebytes Premium v4.5.14.210-1.0.1767 * Macrium Reflect Free v8.0.6979
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Edited September 23, 2022 by lmacri

[SPDIF]

Yep, same here now;

 

 

[fxjacobb]

You can call off the dogs on this issue. updates have resumed: