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  1. That is easy to do, but you need to make an account here first; My Malwarebytes Account There you register your key, then you can deactivate it on your crashed pc, then you can re-use your key on another computer. Just install Malwarebytes on your new pc and insert the key for activation.
  2. Registry Cleaners... The most bad software that ever existed. It BREAKS more then it REPAIRS. There is a very famous saying in the world very well known. IF IT AIN'T BROKEN, DON'T FIX IT!
  3. Just as porthos said, i have 20+ clients with an Dell laptop. The first thing i did do was de-installing Support Assist. There are no problems so far. They get al updates via Windows update. In fact the laptop is now a little faster because it is sometimes power-hungry, (uses a lot of memory and CPU time) and they don't have to think anymore about privacy. Without these exploits the computer is also more safe then before! This program sends al User behavior to Dell...for statistics. If this is all no problem for you then i suggest to run it once every month or so, instead as an automatic task.
  4. Give your ticket number from Malwarebytes helpdesk to advancedsetup, so he can check out everything you say, it's as simple as this. Everything will be sorted out immediately for you.
  5. You said you already had contacted MWB, then you should have got an ticket number! Please give the ticket number here asap, then advancedsetup can look further into your case. It is indeed very confusing what you say... You want a refund and maybe that why your protection has been cancelled. But then few words later you say you wanted to buy it?? It makes completely no sense what you say, a refund does indeed mean you not want this product. Further the malwarebytes support is always friendly and very helpful, i do not believe they handle things as that. But you had contact more then once? Ok, please post the given ticket numbers, then they can check it out here for you.
  6. Yes as you see now, stealing software is never a good idea...๐Ÿคจ
  7. Yes and don't think only Malwarebytes is doing this. The bigger AV makers have in the free version a more intrusive and full screen advertisement. This tiny thing from malwarebytes is in no way intrusive for anyone. Even other programs in the free version, are far more bombing you then this. Anyway it's a small price to pay for protection on a scanning basis! The team behind Malwarebytes does not work for free, no one does. So always keep that in mind.
  8. i am using on my four computer here FF 75.0 with Noscript, uBlock and Privacy Badger, no problems with the update and Mbam So i doubt these extensions has something to do with it, but maybe there are other extensions installed on his system. Me to i am curious what could be the cause of this.
  9. Yes never good idea to steal software when you need it...๐Ÿ‘Ž
  10. Large email extortion campaign underway, DON'T PANIC! A large email extortion campaign is underway telling recipients that their computer was hacked and that a video was taken through the hacked computer's webcam. The attackers then demand $1,900 in bitcoins or the video will be sent to family and friends. More info here to read; https://www.bleepingcomputer.com/news/security/large-email-extortion-campaign-underway-dont-panic/
  11. Also what you could check; Power on your computer, and check if the disk activity light on your desktop is blinking and you hear your HDD working. If the light does not blink and no sound from the HDD at power -on and only see ventilators spinning, then your motherboard does not boot up. This could be a fault with the motherboard. Also a bad video-card can make the computer does not boot up anymore. You can also try to boot up without video-card installed. Normally your system will beep at boot time because it can't find an video-card. At last also check that the power connector for video-card coming from the power supply is attached! Without power delivered a modern video-card does not boot up at start without power on that cable. So it also could be the power supply that has some rails broken to deliver the needed voltage of 12V.
  12. Maybe it has something to do with the new Firefox version 75.0 that now installs an Telemetry program on your PC? Firefox 75 comes with a new telemetry agent that sends information about your operating system and your default browser to Firefox every day. For some time, Firefox has been collecting telemetry data about how you use the browser, such as the number of web pages you visit, safe-browsing information, the number of open tabs and windows, what add-ons are installed, and more. This telemetry data is kept for 13 months and IP addresses listed in server logs are deleted every 30 days.
  13. Hello, yes i would also advice against using tuneup, it does more bad then good things. Ccleaner is not so bad and can sometimes help, just do not use the registry cleaner build in. Best to leave that alone if everything okay. Also an defrag program is not needed, windows is doing a great job now and handles this for you without interruption. Specially when you have an SSD built in, NEVER use an defrag program it can potentially harm you new SSD. We respond on different times because excile is from the US and i am from EU, so we have a big different hours.
  14. Yes it seems Malwarebytes is doing a good job protecting you! ๐Ÿ˜ƒ๐Ÿ‘
  15. The pup optional is not really adware but more or less an unwanted program for malwarebytes. This can be due many reasons, it changes your computer settings or it sends all information about you and computer back to the software maker. With optional in it means you can set in in Malwarebytes exclusions, so next time it scanning your computer it will not remove it anymore and leave it alone. But remember you are taking a risk, Malwarebytes is just warning you to better not use it.
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