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Atribune

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Everything posted by Atribune

  1. Atribune
    Thanks for reporting this, it will be removed from detection shortly.
  2. Atribune
    Thanks for those, if you do a rescan is the file still detected? If so can you please click the gear setting in Malwarebytes and then on the general tab enable Event log data and do a new scan. Once the scan completes repeat the steps from my previous post please.
  3. Atribune
    Hi Lichew, Could you navigate to C:\ProgramData\Malwarebytes\MBAMService and zip/rar the logs folder and attach it here so we can have a look please? Thank you
  4. Atribune
    Hi, Do you have a log showing these blocks? Some of these are not in our database.
  5. Atribune
    Thanks for reporting this, it should be fixed in the next 15 or so minutes.
  6. Atribune
    Could you provide a log please?
  7. Atribune
    This should be resolved. Thanks.
  8. Atribune
    Hi, Thanks for reporting this, it should be fixed shortly.
  9. Atribune
    You're welcome. The updated database is now on the servers.
  10. Atribune
    Hi Leobando, Thanks for the report. This is a false positive and we are currently releasing a fix for it. You can safely unquarantine this file.
  11. Atribune
    Awesome, thank you for your patience.
  12. Atribune
    Can you complete the following to clear hubblecache? Totally exit/shutdown Malwarebytes. Go to here in explorer: C:\ProgramData\Malwarebytes\MBAMService Delete the following file only: hubblecache Then you can restart MBAM and the cache file will rebuild on the next scan. Please report back if this resolves the issue.
  13. Atribune
    hideN and DorgoDorato, Can you complete the following to clear hubblecache? Totally exit/shutdown Malwarebytes. Go to here in explorer: C:\ProgramData\Malwarebytes\MBAMService Delete the following file only: hubblecache Then you can restart MBAM and the cache file will rebuild on the next scan. Please report back if this resolves the issue.
  14. Atribune
    Thanks, this should be fixed in the next update.
  15. Atribune
    Hi Colin, Thanks for reporting this, it is a false positive and will be fixed in the next update. Regards
  16. Atribune
    Thank you, I have scanned the file locally and it comes back as undetected. Are you able to reboot the endpoint, update the client on the endpoint and rescan the machine?
  17. Atribune
    Could you please unquarantine the file ace.dll and upload a copy of it? As my colleague mentioned above this detection was fixed a couple days ago.
  18. Atribune
    Could you please attach the entire log? Thank you.
  19. Atribune
    Thank you for reporting, this was indeed a false positive and has now been repaired. We apologize for the inconvenience.
  20. Atribune
    This should be resolved shortly.
  21. Atribune
    Thank you for reporting this, it should be fixed shortly.
  22. Atribune
    Yes it is safe, sorry for the inconvenience.
  23. Atribune
    Thank you for reporting this, we have found the installer and found the offending rule, this will be fixed in the next update.
  24. Atribune
    Hi, Could you please provide either the file that is detected or the complete mbam log.
  25. Atribune
    Thank you for reporting this, this did appear to be a false positive, it should be fixed now.
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