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Atribune

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About Atribune

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  1. Please shutdown Malwarebytes and navigate to 'C:\ProgramData\Malwarebytes\MBAMService' and delete the file named 'HubbleCache' and then scan again with Malwarebytes to see if that resolves the detection.
  2. Hi, Can you please attach the detected file? Thanks.
  3. Thanks, This should be fixed.
  4. Hi, Could you please attach the file?
  5. Thanks, this should be fixed now.
  6. Can you please zip and attach the file that was detected?
  7. I was unable to recreate the issue. Could you have your client run our Malwarebytes Support Tool to gather some additional information using the instructions below? The Malwarebytes Support Tool automates the collection of troubleshooting information that helps us determine the cause of the issue you're experiencing. Download and run the https://downloads.malwarebytes.com/file/mbst Click Advanced on the left menu Click Gather Logs The log collection will begin, this can take up to 15 minutes. You will see a confirmation when it has completed. Please locate the file mbst-grab-results.zip on the Desktop and attach it as a reply to this post.
  8. Could you indicate which exceptions you added?
  9. Thanks for reporting and including all the info. We have reviewed and this has been fixed. Please let us know if the issues persists.
  10. Disregard my last post, I found the file. This will be fixed in our next update. Regards.
  11. Hi, Could you please provide a copy of the detected files? Thanks.
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