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About Atribune

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  1. Glad exclusions are working. I can pass those items on to the product team but it is likely best sent to them using 'Send Feedback' in the Nebula Console.
  2. Hi Ralph, Sorry to see that FP's are popping up in your environment again. I will try to get some info about why the exclusions aren't working but in the meantime can you send me copies of the files we are detecting so we can at least start mitigating that from our end. Thanks, Dave
  3. Yes they are related and safe to unquarantine.
  4. This should be resolved in the next 10 minutes.
  5. My previous responses were specific to that users Business account, they would not have helped you.
  6. Thanks, this should be resolved.
  7. Our actual engine no longer detects this file. We are working to have the detection on Virustotal fixed.
  8. This will be fixed in the next update.
  9. Thanks for reporting, this should be fixed in the next 10 minutes.
  10. Thanks, this should be fixed shortly.
  11. If it is still being detected, you will need to add an exception in the Nebula Console.
  12. Thank you for reporting this, it should no longer be detected.
  13. Please provide the file that is being detected and a scan log.
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