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About wcutler

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  1. attached is the file. I understand that you said it was fixed but it still happened today. pc was on all weekend so it was getting the updates according to your logs ACE.zip
  2. logs files from client Logs.zip
  3. everything i am giving you is coming from the console which is matching up with whats on the client
  4. here is the system logs 6/17/2019 10:12:52 AM Anti-Malware IP Protection started successfully 6/17/2019 10:12:52 AM Anti-Malware Starting IP protection 6/17/2019 10:12:52 AM Anti-Malware Database refreshed successfully 6/17/2019 10:12:48 AM Anti-Malware Database is upgraded to version v2019.06.17.08. Source: Management Server 6/17/2019 10:12:48 AM Anti-Malware IP Protection stopped successfully 6/17/2019 10:12:48 AM Anti-Malware Stopping IP protection 6/17/2019 10:12:48 AM Anti-Malware Starting database refresh 6/17/2019 7:52:06 AM
  5. malwarebytes still quarantining ace.dll. Whats up?
  6. 03/18/19 " 09:44:55.624" 346415632 11c8 0ecc INFO AntiRansomwareControllerImpl mb::arwcontrollerimpl::ArwControllerImpl::ArwShimDetectionCallback "arwcontrollerimplhelper.cpp" 1163 "Received threat detection callback from ARW SDK, ObjectPath=C:\Program Files (x86)\ScanSoft\PaperPort\PaprPort.exe, Sha256Hash=e0b7029d438aa731078c1819de274c276d226cae2347d8f5d528469ae08c20e1" 03/18/19 " 09:44:55.655" 346415664 11c8 0ecc DEBUG CleanControllerImpl mb::cleanctlrimpl::whitelist::SystemProtectedWhiteLister::IsObjectWhiteListed "systemprotectedw
  7. this is where I found it - 😄\ProgramData\Malwarebytes\MB3Service\logs MBAMSERVICE.zip
  8. still getting reports of paprport.exe being blocked by anti-ransomware
  9. there is nothing in the quarantine below is from the user The workstation has given this Malware message on Tues and Wed. When this message appears, the PaperPort scanning program stops working and doesn't work even if the computer is rebooted. If I go into Documents and delete or move all the scans that were completed before, it will function again.
  10. file from pc PaprPort.zip
  11. c:\program files (x86)\scansoft\paperport\paprport.exe is being flagged as ransomware
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