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Hello and Welcome to Malwarebytes. What sort of errors do you get when trying to install or run the support tool? What happens if you try to download the latest version and try to install it? Download the Latest MB3 v3.7.1.2839 CU 1.0.538 from ->>RIGHT HERE<<-

You should not have to install that software to view your cameras feeds, according to this link, you can download the software you need from the Microsoft Store. https://www.microsoft.com/en-us/p/ivms-4500/9wzdncrcx2z4?activetab=pivot:overviewtab

Hello and Welcome back! You state that your running v3.6.1 but you logs show you are on version 3.7.1. Did you recently update to the latest version? Did you perform a reboot after the update? How long does it take for the computer to become "Slow"? Malwarebytes Version Information ================================== Controllers Version: 1.0.538 Database Version: 2019.02.16.02 Update Pkg Version: 1.0.9294 Installer Version: 3.7.1

Hello and Welcome! See below for release notes, Play Mode is a new feature they added to Malwarebytes v3.7.1. Are you running the Paid version or Trial? That being said, it just looks like an advertisement on your screen shot, nothing to get rid of. https://www.malwarebytes.com/support/guides/mb/Settings.html?lang=en#playmode

Sounds like you need to have the business version on all these computers... Sorry, but on our network, no user has admin rights for more reasons that just installing software.

Hello and Welcome! The only way to remove the forgotten password is to uninstall the software and then re-install it. Please do the following and it should correct the issue: Run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please let us know how it goes and if the issue persists or if any additional issues occur. Thanks

Hello and Welcome! Here is something you can try to resolve the issues. Go to Folder C:\ProgramData\Malwarebytes\MBAMService\instlrupdate If there is an update file in there delete the file found in there Reboot the computer and see if you are still prompted to install an update

Just going out on a limb here... sometimes when you start a reply and forget to hit Submit Reply it auto saves and next time you go to reply in the same topic it will show up in the window, perhaps that is what happened. You can click on Clear Editor to clear the cache...

Hello and Welcome! Your installation does not sure quite right in the logs... also it shows a pending restart. You can try and restart first, if that does not fix the issue then follow the steps below Please do the following and it should correct the issue: Run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please let us know how it goes and if the issue persists or if any additional issues occur. Thanks

@SteveBerer, since you just purchased, I am sure you can contact the help desk and they can work with you at getting the other devices added at a discount... Contact HELP DESK RIGHT HERE and create a ticket.

Please check your junk/spam folders for possible replies... what is your ticket number? Maybe @bdubrow can take a look for you....

Can you provide the requested logs from post #2 above so we can take a look?

Hello and Welcome! This should answer your question...

Last updated 2/13/2019 DNS Infrastructure Hijacking Campaign Summary The National Cybersecurity and Communications Integration Center (NCCIC), part of the Cybersecurity and Infrastructure Security Agency (CISA), is aware of a global Domain Name System (DNS) infrastructure hijacking campaign. Using compromised credentials, an attacker can modify the location to which an organization’s domain name resources resolve. This enables the attacker to redirect user traffic to attacker-controlled infrastructure and obtain valid encryption certificates for an organization’s domain names, enabling man-in-the-middle attacks. See the following links for downloadable copies of open-source indicators of compromise (IOCs) from the sources listed in the References section below: https://www.us-cert.gov/ncas/alerts/AA19-024A

Thanks, lets wait for @LiquidTension to review them to see if they can find anything that can be done. Thanks for being patient..

OK, now please provide the requested logs from post #2 above so the team can have a look to see if they can tell what may be going on... Also have you tried excluding the program in Malwarebytes? I would try that next. Have look in this article: https://support.malwarebytes.com/docs/DOC-1130

Then use only the windows tools, the tools provided with windows have gotten a whole lot better in the years...

As already mentioned above, this program is snake oil. You don't need it. Most of what it claims it will do is already build into Windows and you can use CCleaner to clean up temp files if you wanted to. I would remove it from my computer.

Hello and Welcome to Malwarebytes I know you can exclude the program itself, but I do not believe there is a way to exclude ports. That being said, you may want to update to the latest version 3.7.1 to see if it helps with your issues. Download the Latest MB3 v3.7.1.2839 CU 1.0.538 from ->>RIGHT HERE<<-

Thanks for the follow up information, please let us know how it goes now that you have the latest version installed.

While we wait for @LiquidTension to review your logs... I see you are on Windows 7 Home and are still running version 3.6.1. Have you tried installing the latest version 3.7.1? There were some issues on some windows 7 computers with version 3.6.1 that were getting some freezes. Perhaps upgrading to version 3.7.1 may fix your issues. Download the Latest MB3 v3.7.1.2839 CU 1.0.538 from ->>RIGHT HERE<<-

Something to keep in mind.... Malwarebytes consumer version will not scan "network drives", if its an attached USB drive on the local computer or a second hard drive, then yes it will scan those.

@bdubrow can share more info on why it was done that way... thanks for the comments. Actually she has replied to a similar question/topic below.

Your welcome, glad to be able to help.

Hello and Welcome! Could you provide the scan logs from ADWCleaner so that we can see what was detected and cleaned?