jammin67 Posted January 14, 2023 ID:1549664 Share Posted January 14, 2023 Hello, I have received help here before on about five different computers. Today, I have my Mom's (she is elderly) laptop. EVERYTHING is slow. It takes several minutes when turning on the laptop before it's ready to use. Internet pages load very slowly. Task manager takes quite a while to load. Couldn't get the screenshot (snip) app to open at all. Computer used minimal. Mom has had problems with her HP printer working when it wants to work for a couple of months maybe. She basically uses for Outlook email, Facebook, general search/surfing, Solitaire, Word and Excel docs, Acrobat pdf viewer, view/file pictures. I didn't attempt to fix anything...wanted to make sure I didn't cause even more issues than the laptop currently has. Attached are Malwarebytes report, AdwCleaner report, FRST and Addition reports. Appreciate your assistance to get Mom's computer running again. Thank you, Julie Addition 230114.txt FRST 230114.txt AdwCleaner[S06] 230114.txt Malwarebytes 230114b.txt 1 Link to post Share on other sites More sharing options...
1PW Posted January 14, 2023 ID:1549669 Share Posted January 14, 2023 Hello @jammin67 and welcome back: Although both Malwarebytes products used are deprecated versions, the data will be valuable to your helper. While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, please carefully follow these instructions: Download the Malwarebytes Support Tool. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file. In the User Account Control pop-up window, click Yes to continue the installation. Run the MBST Support Tool. In the left navigation pane of the Malwarebytes Support Tool, click Advanced. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file in your next reply to this topic. Thank you. Link to post Share on other sites More sharing options...
jammin67 Posted January 15, 2023 Author ID:1549788 Share Posted January 15, 2023 Sorry, just saw this reply. I will proceed with the directions. Thank you Link to post Share on other sites More sharing options...
jammin67 Posted January 15, 2023 Author ID:1549789 Share Posted January 15, 2023 See attached. Thank you mbst-grab-results.zip 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 16, 2023 Root Admin ID:1549813 Share Posted January 16, 2023 Hello @jammin67 We'll run some clean up but not sure we can do too much for it. This computer is very old now. Probably the best thing to do would be to do a Factory Restore or reinstall Windows clean. BIOS: Phoenix Technologies Ltd. P09RAP 11/01/2013 Motherboard: SAMSUNG ELECTRONICS CO., LTD. NP300E5C-A06US Processor: Intel(R) Core(TM) i3-2370M CPU @ 2.40GHz Percentage of memory in use: 80% Total physical RAM: 3795.54 MB The hardware specs were low even back in 2013 Start by cleaning up Google Chrome. Please follow the directions from the following topic Thank you Link to post Share on other sites More sharing options...
jammin67 Posted January 16, 2023 Author ID:1549826 Share Posted January 16, 2023 Appreciate your candid assessment. Before I do anymore with this laptop, I will talk with my Mom to see if she might be interested in getting a different computer. Thank you, Julie Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 16, 2023 Root Admin ID:1549838 Share Posted January 16, 2023 Sounds good. Let me know if you need something else. Cheers Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 9, 2023 Root Admin ID:1553768 Share Posted February 9, 2023 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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