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About jammin67

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  1. I thought piriform was gone, until it kept showing up yellow in the Windows Defender. I clicked on "remove" under the actions, for both. Then, both showed as "blocked" in windows defender. I think all is working well now. I will just monitor and deal with the spam/junk emails...and hopefully we will see the daily number go down. Thanks for everything!
  2. Email- They use Outlook, and I know my sister has them on her 365 subscription. What about the Piriform Bundle?
  3. Also- they have a major problem with their email address receiving junk/spam/phishing emails. I emptied their junk mail about 36 hours ago, and they had 120 more. Products they would never buy, not sure how to deal with this continuing problem. Ideas?
  4. Okay, the iCloud is no longer opening on startup. All looks good, except there is a yellow exclamation mark in Windows Security. Seems to be under "App & Browser Control > Reputation-based protection > Review". See the two snips below. Note, I had uninstalled the piriform bundle on Saturday.
  5. My mom has an older iPhone. So a couple times each year she might get on the iCloud. I can probably look later to see how to deselect the iCloud on startup. Thank you! Fixlog 210323.txt
  6. All steps followed. I don't think my parents use it only rarely, but the Patch My Home PC scanner had the icloud for Windows update. Now, the icloud sign in appears on computer start up. Could we disable it's start with Computer start?? It will just confuse them. Thanks again! FRST 210323.txt Addition 210323.txt
  7. The AnyPlayer is uninstalled. I did not see New Office listed. Question on the attached log. It lists Avast, which my parents don't currently use, or didn't know they were still using. Prefer to just use Windows Defender. They previously did have an Avast subscription a few years ago. --------------------------- [ AntiSpyware_WMI ] --------------------------- Windows Defender (disabled and up to date) Avast Antivirus (enabled and up to date) SecurityCheck 210322.txt
  8. Okay, Google is reset. In the process, I found some extensions on the browser that were probably from an old Avast account. Also, deleted some search engines again. Haven't had any popups with new tabs, etc. YAY! Question: What is Any Player? See snip. It is on her taskbar. Any other scans or settings I need to review? Thank you!
  9. Scan results: "No threats found" When looking for the "report", there was a window that showed individual "objects", all with "okay" on the left side. That page would not let me copy/paste or save. I still have it open, and could send about 15 screenshots if it would help. I am going to include a couple of screenshots below, which show the popups and new tabs that are still autogenerating in Chrome (these are what caused me to initially contact malwarebytes). There doesn't seem to be the same issues in Edge. I know my mom uses Chrome exclusively. Thank you
  10. Parents did inadvertantly buy CCleaner 1 1/2 years ago or so. Last year in January we removed, we thought. I went through and removed the piriform. Fixlog 210320.txt msert.log
  11. Also, when I was turning on the Firewall again after the fix, there was information about a piriformbundler. See attached snip.
  12. I haven't had time to check the Edge and CHR Startup Urls. Bonjour is now uninstalled. I have not had time to change teh DNS provider(s). Zoom was not blocked on purpose, the app is now allowed through Firewall. Attached is the fixlog. I'll try to do get to the other things after work tomorrow. I work two jobs, and work all weekend at both. Thank you, Fixlog 210319.txt
  13. Here are the results. Thank you ESET 210317.txt FRST 210318.txt Addition 210318.txt
  14. Hello, #1 The browser was not signed in, and upon trying to sign them in we discovered nobody knows the password and the security email/phone number are obsolete. When going to their Outlook mail, that also would not let us sign on with the password. My mom doesn't remember changing the Outlook password at all. She probably doesn't even understand about the Google sign in, so she was unaware of the password for that. The phone associated with the security on both is a landline, and unable to receive a text. Have no idea what to do about that, but proceeded to the scan. #2 The E
  15. Hello, I've got my mother's laptop. She has some kind of a browser hijacker. Attached are reports from: Malwarebytes scan Adwcleaner scan Farbar scan I'd appreciate guidance at this point, as I'm not in IT. THANK YOU! Malwarebytes 210316.txt AdwCleaner[S01] 210316.txt Addition 210316.txt FRST 210316.txt
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