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jammin67

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  1. @AdvancedSetup See attached. |Also, before I ran any of those last directions, upon turning the laptop on this a.m. there was an error message on a blue screen with notification that the computer would restart. Thank you FSS.txt
  2. @AdvancedSetup PCI\VEN_10EC&DEV_5209&SUBSYS_1699103C&REV_01 PCI\VEN_10EC&DEV_5209&SUBSYS_1699103C PCI\VEN_10EC&DEV_5209&CC_FF0000 PCI\VEN_10EC&DEV_5209&CC_FF00 Thank you, Julie
  3. @AdvancedSetup, Sorry I didn't get back to you yesterday...I've been ill. Anyway, the Windows 10 clean install is done. I've pretty much got the laptop set up for my elderly friend. Will continue to check for updates. Is there anything else to be done at this point? Thank you for your help! Julie
  4. Data is backed up on USB drive. I'm not sure how to do a clean install of Windows 10. Thank you
  5. I will back up the data (about 12.5G of pics mostly) to a USB. As for replacing the hard drive, it is not my computer and I highly doubt the family of my friend would consider replacing the hard drive. They don't seem tech literate (neither am I, but do okay for a lay person) and I know they would question the need for any expense. The laptop actually runs pretty fast for being so old, but seems to have a bit of slowness with Chrome. When I received the laptop, it didn't have Chrome on it...just Microsoft. Okay, I'll back up the data. Thanks!
  6. I am not sure, but believe in the past a "staff" person has helped me. So I'll kindly wait for directions from that person.
  7. Hi, I'm setting up a computer for an elderly friend in a nursing home. The friend's family donated this older computer. The person who had been using it has passed away, but I do not want to mess with the user's info or files...in case the family will be using her computer again in future. So, I have created myself as a new user and administrator and signed in via my Microsoft user name and password. After any cleanup, I will add my friend as a user (he already has a Microsoft user name and password). I will attach results of the Malwarebytes scan and FRST scan, both done last evening. The Malwarebytes scan did find one item, which I then quarantined. Microsoft updates have several (older) items listed as downloaded, even though I attempted to download and install updates a couple of days ago. Microsoft also has error message from time to time stating One Drive is not signed in. One drive will be signed in once I've added an account/user for my friend who will be using this computer. Is there a way to disable the "not signed in" error? On startup, there is an error each time and states computer is collecting information and then automatically restarts. The error is something like "store exception". Also, previous owner played a lot of games. New user will not be playing any of these games. Installed Chrome browser, but it seems to be slow? Looking to clean up this computer and get it to run as "fast" as it can. Appreciate your assistance!!!! Julie Addition 230204.txt FRST 230204.txt Malwarebytes scan 230204.txt
  8. Appreciate your candid assessment. Before I do anymore with this laptop, I will talk with my Mom to see if she might be interested in getting a different computer. Thank you, Julie
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