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jammin67

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About jammin67

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  1. Hello, I'd like to help my elderly friend who is having popups all the time, which appear to be from the WishApp. I talked her through disabling notifications, etc in Windows 10, as well as in the Chrome browser. I found a removal guide for the WishApp at the link below. http://www.malwareremovalguides.info/remove-wishapp/ My question, is whether or not this is a good removal guide? My friend does not have a laptop, and at the present time I am recovering from a total joint replacement surgery. Therefore, I do not have access to the computer myself. Unfortunately, my
  2. Hi, I think I'm more interested in getting a different computer. Could you look at this one and tell me if you think it's a good deal? Also, can you get an "external" DVD-RW? I would assume that is possible, but didn't have time to research that yet. https://www.bestbuy.com/site/dell-inspiron-15-6-touch-screen-laptop-amd-ryzen-3-8gb-memory-128gb-ssd-black/6391785.p?skuId=6391785 Dell - Inspiron 15.6" Touch-Screen Laptop - AMD Ryzen 3 - 8GB Memory - 128GB SSD - Black Model:I3585-A831BLK-PUS SKU:6391785
  3. Thank you for all the information. I probably won't get to look at this until Sunday or Monday. I'll let you know!
  4. Could you tell me how much a new computer would cost? Would that be a better route?
  5. Computer seems to run okay. Just updated/installed KB2267602. Still no "Windows 10 known as 2004 build." Is there any way to know when the computer will start an update? I feel like when the laptop is really slow, that there is some big process or download and the computer basically won't let me do anything for several minutes. Sometimes, I shut the computer down manually. I don't know how to prevent it from that state of literally doing nothing, whether trying to close a tab or open task manager, etc. Thank you
  6. I don't see that in my updates. When I checked for updates just now, it downloaded KB4497165.
  7. This week has been crazy. Sorry about the delay in reply. My Malwarebytes had both a different Update and Component Package version. I updated Malwarebytes and ran a scan. Attached is a text file with the scan report. Thank you, Malwarebytes200531.txt
  8. I have never seen Garmin install ads or shortcuts. It simply adds new maps on rare occasion, which I install on my GPS for my car. I will review the uBlock Origins and Malwarebytes Browser Guard this evening, after work. Thank you,
  9. Attached are the documents you requested. Also- I had switched printers a couple of weeks ago. New one is a Brother printer. I tried to delete all HP related software, as my old printer is the only HP product I ever had. One HP app would not let me uninstall it. I'll attach a snip of the error message it gave me. And, in trying to clean up my apps, I found a couple of apps that looked like games. They said installed on 5/24/20. I do not play games on my computer, and I certainly did not download anything today. On the one app, before I uninstalled, I noticed it mentioned kin
  10. I wasn't sure if the topic was still open, but glad it is. I've been so busy with work, and the computer did work well for a few days. Now, is slow again. Not like before, but slower than it should take to load a website or even open a file from my documents. Anything I should check, to see why the system is slow now? Thank you,
  11. Good so far. Haven't used it much at all though. Just for a few minutes after I got home from work. Too tired to think right now. I'll use it some more tomorrow and see. Thank you
  12. Attached are the two txt files you requested. Note: My Windows Update automatically ran when I rebooted the laptop, before this scan. Thank you! FRST.txt Addition.txt
  13. Hi, Just wanted you to know I did not have time to look at the computer yet. I had to get an application in, and my old printer was out of ink. So, I had already purchased another and was just trying to use the ink. In the process, I have now downloaded the software, etc for the new printer. And eventually will delete all HP software. At any rate, I will look at this after work in about 8 hours. IF your instructions have changed at all based on the new printer install, please let me know. Thank you
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