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Everything posted by jammin67

  1. Hi, Just wondering if this new icon in my system tray is legitimate?? I do have a Brother printer, which when I Googled, it seems like they are associated. However, the search results also said something about Trend Antivirus/Security, which I DO NOT have. Thank you, Julie
  2. I thought piriform was gone, until it kept showing up yellow in the Windows Defender. I clicked on "remove" under the actions, for both. Then, both showed as "blocked" in windows defender. I think all is working well now. I will just monitor and deal with the spam/junk emails...and hopefully we will see the daily number go down. Thanks for everything!
  3. Email- They use Outlook, and I know my sister has them on her 365 subscription. What about the Piriform Bundle?
  4. Also- they have a major problem with their email address receiving junk/spam/phishing emails. I emptied their junk mail about 36 hours ago, and they had 120 more. Products they would never buy, not sure how to deal with this continuing problem. Ideas?
  5. Okay, the iCloud is no longer opening on startup. All looks good, except there is a yellow exclamation mark in Windows Security. Seems to be under "App & Browser Control > Reputation-based protection > Review". See the two snips below. Note, I had uninstalled the piriform bundle on Saturday.
  6. My mom has an older iPhone. So a couple times each year she might get on the iCloud. I can probably look later to see how to deselect the iCloud on startup. Thank you! Fixlog 210323.txt
  7. All steps followed. I don't think my parents use it only rarely, but the Patch My Home PC scanner had the icloud for Windows update. Now, the icloud sign in appears on computer start up. Could we disable it's start with Computer start?? It will just confuse them. Thanks again! FRST 210323.txt Addition 210323.txt
  8. The AnyPlayer is uninstalled. I did not see New Office listed. Question on the attached log. It lists Avast, which my parents don't currently use, or didn't know they were still using. Prefer to just use Windows Defender. They previously did have an Avast subscription a few years ago. --------------------------- [ AntiSpyware_WMI ] --------------------------- Windows Defender (disabled and up to date) Avast Antivirus (enabled and up to date) SecurityCheck 210322.txt
  9. Okay, Google is reset. In the process, I found some extensions on the browser that were probably from an old Avast account. Also, deleted some search engines again. Haven't had any popups with new tabs, etc. YAY! Question: What is Any Player? See snip. It is on her taskbar. Any other scans or settings I need to review? Thank you!
  10. Scan results: "No threats found" When looking for the "report", there was a window that showed individual "objects", all with "okay" on the left side. That page would not let me copy/paste or save. I still have it open, and could send about 15 screenshots if it would help. I am going to include a couple of screenshots below, which show the popups and new tabs that are still autogenerating in Chrome (these are what caused me to initially contact malwarebytes). There doesn't seem to be the same issues in Edge. I know my mom uses Chrome exclusively. Thank you
  11. Parents did inadvertantly buy CCleaner 1 1/2 years ago or so. Last year in January we removed, we thought. I went through and removed the piriform. Fixlog 210320.txt msert.log
  12. Also, when I was turning on the Firewall again after the fix, there was information about a piriformbundler. See attached snip.
  13. I haven't had time to check the Edge and CHR Startup Urls. Bonjour is now uninstalled. I have not had time to change teh DNS provider(s). Zoom was not blocked on purpose, the app is now allowed through Firewall. Attached is the fixlog. I'll try to do get to the other things after work tomorrow. I work two jobs, and work all weekend at both. Thank you, Fixlog 210319.txt
  14. Here are the results. Thank you ESET 210317.txt FRST 210318.txt Addition 210318.txt
  15. Hello, #1 The browser was not signed in, and upon trying to sign them in we discovered nobody knows the password and the security email/phone number are obsolete. When going to their Outlook mail, that also would not let us sign on with the password. My mom doesn't remember changing the Outlook password at all. She probably doesn't even understand about the Google sign in, so she was unaware of the password for that. The phone associated with the security on both is a landline, and unable to receive a text. Have no idea what to do about that, but proceeded to the scan. #2 The ESET scan is still in process. It has been going on for almost four hours now. It was up to 306,000 files scanned, but appears to be going slowly. At this point, there is "1" detection. I will check it in the morning, but going to bed for the evening now. Let me know if I should do something, in case the scan is still in progress in the morning. Or any other direction. THANK YOU!
  16. Hello, I've got my mother's laptop. She has some kind of a browser hijacker. Attached are reports from: Malwarebytes scan Adwcleaner scan Farbar scan I'd appreciate guidance at this point, as I'm not in IT. THANK YOU! Malwarebytes 210316.txt AdwCleaner[S01] 210316.txt Addition 210316.txt FRST 210316.txt
  17. Hello, I'd like to help my elderly friend who is having popups all the time, which appear to be from the WishApp. I talked her through disabling notifications, etc in Windows 10, as well as in the Chrome browser. I found a removal guide for the WishApp at the link below. http://www.malwareremovalguides.info/remove-wishapp/ My question, is whether or not this is a good removal guide? My friend does not have a laptop, and at the present time I am recovering from a total joint replacement surgery. Therefore, I do not have access to the computer myself. Unfortunately, my elderly friend has a hard enough time with basic computer funcions. I am hoping to talk them through instructions by phone. Please advise. Thank you, Julie
  18. Hi, I think I'm more interested in getting a different computer. Could you look at this one and tell me if you think it's a good deal? Also, can you get an "external" DVD-RW? I would assume that is possible, but didn't have time to research that yet. https://www.bestbuy.com/site/dell-inspiron-15-6-touch-screen-laptop-amd-ryzen-3-8gb-memory-128gb-ssd-black/6391785.p?skuId=6391785 Dell - Inspiron 15.6" Touch-Screen Laptop - AMD Ryzen 3 - 8GB Memory - 128GB SSD - Black Model:I3585-A831BLK-PUS SKU:6391785 Dell Inspiron Laptop: Complete urgent work projects on time with this Dell Inspiron notebook. The AMD Ryzen 3 processor and 8GB of RAM run multiple applications simultaneously for smooth multitasking, while the 128GB SSD offers rapid boots and data access. This Dell Inspiron notebook has AMD Radeon Vega 3 integrated graphics for crisp visuals on the 15.6-inch HD touchscreen, and Windows 10 Home ensures seamless operation and navigation. Features Windows 10 operating system Windows 10 brings back the Start Menu from Windows 7 and introduces new features, like the Edge Web browser that lets you markup Web pages on your screen. Learn more › 15.6" touch screen Typical 1366 x 768 HD resolution. Natural finger-touch navigation makes the most of Windows 10. Energy-efficient LED backlight. AMD Ryzen 3 Processor Get great performance for everything you do thanks to the new AMD Ryzen™ 3 processor. Featuring true machine intelligence and a newly designed efficient architecture, the groundbreaking AMD Ryzen processor learns and adapts to your needs so you can achieve more. 8GB system memory for advanced multitasking Substantial high-bandwidth RAM to smoothly run your games and photo- and video-editing applications, as well as multiple programs and browser tabs all at once. Solid State Drive (PCI-e) Save files fast and store more data. With massive amounts of storage and advanced communication power, PCI-e SSDs are great for major gaming applications, multiple servers, daily backups, and more. AMD Radeon Vega 3 Integrated graphics chipset with shared video memory provides solid image quality for Internet use, movies, basic photo editing and casual gaming. Weighs 4.41 lbs. and measures 0.78" thin Thin and light design with DVD/CD drive omitted for improved portability. 3-cell lithium-ion battery. HDMI output expands your viewing options Connect to an HDTV or high-def monitor to set up two screens side by side or just see more of the big picture. Built-in media reader for simple photo transfer Supports SD memory card formats. Wireless-AC connectivity Connect to a Wireless-AC router for nearly 3x the speed, more capacity and wider coverage than Wireless-N. Backward-compatible with all other Wi-Fi networks and hotspots. Built-in HD webcam with microphone Makes it easy to video chat with family and friends or teleconference with colleagues over Skype or other popular applications. Basic software package included 30-days trial of Microsoft Office. Additional port Headphone/microphone combo jack. Note: This laptop does not include a built-in DVD/CD drive. AMD, AMD Arrow logo and combinations thereof are trademarks of Advanced Micro Devices, Inc. Thank you
  19. Thank you for all the information. I probably won't get to look at this until Sunday or Monday. I'll let you know!
  20. Could you tell me how much a new computer would cost? Would that be a better route?
  21. Computer seems to run okay. Just updated/installed KB2267602. Still no "Windows 10 known as 2004 build." Is there any way to know when the computer will start an update? I feel like when the laptop is really slow, that there is some big process or download and the computer basically won't let me do anything for several minutes. Sometimes, I shut the computer down manually. I don't know how to prevent it from that state of literally doing nothing, whether trying to close a tab or open task manager, etc. Thank you
  22. I don't see that in my updates. When I checked for updates just now, it downloaded KB4497165.
  23. This week has been crazy. Sorry about the delay in reply. My Malwarebytes had both a different Update and Component Package version. I updated Malwarebytes and ran a scan. Attached is a text file with the scan report. Thank you, Malwarebytes200531.txt
  24. I have never seen Garmin install ads or shortcuts. It simply adds new maps on rare occasion, which I install on my GPS for my car. I will review the uBlock Origins and Malwarebytes Browser Guard this evening, after work. Thank you,
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