Jump to content

[ RESOLVED ] Malwarebytes not running after Windows 10 startup

skypilotpete
 Share

Recommended Posts

skypilotpete

skypilotpete

Posted
Posted

I first noticed a few days ago that Malwarebytes was no longer appearing in the system tray after startup, and the process was also not present in Task Manager. I now have to manually start the program to get it to run every time I start my computer. I was notified today that there was a new version available, and I hoped that installing that would fix the problem. It only caused further problems. When installing it, the installation stopped at 5% and after several hours I restarted the computer, and downloaded the offline version (mb4-setup-consumer-4.5.5.175-1.0.1621-1.0.51749.exe) and installed that without any difficulties. However, after restarting the computer again several times, Malwarebytes still does not appear in the system tray or in Task Manager. I downloaded mb-support-1.8.7.918.exe and tried to run that, but it closed itself down part way through the process and never completed its task.

My current version of Malwarebytes is 4.5.5.175. Update package version 1.0.51933 and Component package version 1.0.1621

I run Windows 10 Home 64bit

 

Link to post
Share on other sites
  • Staff
Malwarebytes

Malwarebytes

Posted
  • Staff
Posted

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler
  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

Spoiler
 
 
 
 
Spoiler

 

 

01.png

02.png

03.png

04.png

05.png

06.png

 

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites
Porthos

Porthos

Posted
Posted
3 minutes ago, skypilotpete said:

My current version of Malwarebytes is 4.5.5.175. Update package version 1.0.51933 and Component package version 1.0.1621

That is the current version.

4 minutes ago, skypilotpete said:

I downloaded mb-support-1.8.7.918.exe and tried to run that, but it closed itself down part way through the process and never completed its task.

What task were you trying to run?  Try the following.

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

Link to post
Share on other sites
  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted (edited)

Please open Malwarebytes and go to Settings, General and scroll to the bottom and click on the Restore default settings button and restart the computer.

Let us know if you still have issues after that.

 

image.png

 

Edited by AdvancedSetup
Updated info
Link to post
Share on other sites
skypilotpete

skypilotpete

Posted
  • Author
Posted

Thanks for your help. That seems to have fixed the problem. I don't know how that setting could have been turned off. I certainly didn't do it manually. I have been using Malwarebytes for years, and the whole point of the program is to have it running in the background. Turning it off would totally defeat the point of having this protection, and it's not something I would ever do.

Link to post
Share on other sites
Porthos

Porthos

Posted
Posted
2 minutes ago, skypilotpete said:

It is now. It wasn't when I checked it after your previous post.

I would suggest in the future to be sure to close all browsers and programs before you upgrade. And after the update, restart the computer even if not prompted.

Link to post
Share on other sites
Firefox

Firefox

Posted
Posted

There may be something to this issue, I just encountered one of my workstations that MB would not start after rebooting windows... checking this setting, it appears to have been OFF on my workstation only.... I know I did not turn it off.... let see if we get others

  • Like 1
Link to post
Share on other sites
  • 4 weeks later...
  • 2 weeks later...
Maurice Naggar

Maurice Naggar

Posted
Posted (edited)

Hello @JarmoS :welcome: 

It would help to have a report set for review.   This is a report only.

Please download MALWAREBYRES MBST Support Tool

Once you start it click Advanced >>> then   Gather Logs

 Have patience till the run has finished.

Upload an archive once it is done. Attach the mbst-grab-results.zip from the Desktop.

 

  • Please attach  mbst-grab-results.zip    to your reply , like displayed here.

To send  ( upload)   attachments please click the "ADD Files"  link . Then browse to where your file is located and select it and click the Open button.

 

_mb_attach.jpg

Edited by AdvancedSetup
Corrected font issue
Link to post
Share on other sites
Maurice Naggar

Maurice Naggar

Posted
Posted

Thank you for the report. There is a newer version of Malwarebytes for Windows.

  • I would suggest that you insure to have Version 4.5.7.186 ( or later).
  • Do a Check for Update using the Malwarebytes Settings >> General tab.
  • See this Support Guide https://support.malwarebytes.com/hc/en-us/articles/360042187934-Check-for-updates-in-Malwarebytes-for-Windows
  • When it shows a new version available, Accept it and let it proceed forward.  Be sure it succeeds.
  • If prompted to do a Restart, just please follow all directions.
  • Let me know how that goes.   and when all is done, start Malwarebytes for Windows.  Click Settings icon.  Click the "About" tab.
  • Let me know what it shows for program Version.
Link to post
Share on other sites
Guest
This topic is now closed to further replies.
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.