beynac

Licence now activated. Thanks to all concerned.

Thanks for your reply. I have just received an email from Support. So, hopefully, everything will soon be OK.

I was unable to activate my lifetime licence after the recent update and submitted a support ticket on 3rd July (ticket number 2650251). The licence was purchased in February 2008. I had a reply from Support, on 6th July, asking for Proof of Purchase. I send them a copy of the email confirmation (which was from Marcin!) the same day. I asked them to apply the licence to my current email address, as I no longer have access to the email address I used for the purchase. On 10th July I had an email saying that the licence had been reset and to try activating it. It also said to set up an account under my new email address. I had already done this. The licence is not yet showing on my account and still does not activate. I sent an email to Support informing them of this on 10th July. I have heard nothing since and am worried that the ticket has been closed. I don't want to chase the ticket in case this puts it to the end of the queue. I understand that there is a backlog, but I only have 5 days left on the trial version. Could someone please check that my ticket is still open and is being addressed.