jacobie4 Posted April 28, 2014 ID:824562 Share Posted April 28, 2014 I recently purchased MalwareBytes Premium on my new laptop about 2 weeks ago (that's about how old my laptop is. Yes, it's that new). After about two days of using MBAM, it just stopped opening. I looked this up online and found that many others have the same issue, but that it was caused by other malware blocking it. But my computer is only 2 weeks old. It couldn't have gotten malware THAT fast, now would it? Please help me on this issue! Thanks! Link to video: Link to post Share on other sites More sharing options...
Firefox Posted April 28, 2014 ID:824570 Share Posted April 28, 2014 Hello and Please try the following and let us know if this corrects your issue or not. - MBAM Clean Removal Process 2xIf that does not correct the issue then please read the following and post back the requested logs. - Diagnostic LogsNOTE: There is an FAQ section with valuable information located here: - Common Questions, Issues, and their SolutionsNOTE: You may also want to try installing the new beta which has corrected some previously reported issues: - Malwarebytes Anti-Malware 2.0.2 Public BetaThank You Link to post Share on other sites More sharing options...
jacobie4 Posted April 28, 2014 Author ID:824573 Share Posted April 28, 2014 Hello and Please try the following and let us know if this corrects your issue or not. - MBAM Clean Removal Process 2xIf that does not correct the issue then please read the following and post back the requested logs. - Diagnostic LogsNOTE: There is an FAQ section with valuable information located here: - Common Questions, Issues, and their SolutionsNOTE: You may also want to try installing the new beta which has corrected some previously reported issues: - Malwarebytes Anti-Malware 2.0.2 Public BetaThank You The problem is that I have already deleted the email so I don't have any of the activation information. Link to post Share on other sites More sharing options...
jacobie4 Posted April 28, 2014 Author ID:824580 Share Posted April 28, 2014 Here is the diagnostics from the SYSTEM ERRORS ONLY. I didn't want all of the information for public use. Please notify me if you need more information, but I'm fairly certain that this is what you are looking for due to there being MBAM system errors.System errors:=============Error: (04/26/2014 08:00:05 PM) (Source: Service Control Manager) (User: )Description: The MBAMService service terminated unexpectedly. It has done this 1 time(s).Error: (04/26/2014 07:59:48 PM) (Source: Service Control Manager) (User: )Description: The MBAMScheduler service failed to start due to the following error: %%1053Error: (04/26/2014 07:59:48 PM) (Source: Service Control Manager) (User: )Description: A timeout was reached (30000 milliseconds) while waiting for the MBAMScheduler service to connect.Error: (04/26/2014 07:59:24 PM) (Source: EventLog) (User: )Description: The previous system shutdown at 5:30:24 PM on 4/26/2014 was unexpected.Error: (04/26/2014 00:18:38 PM) (Source: Service Control Manager) (User: )Description: The MBAMService service terminated unexpectedly. It has done this 1 time(s).Error: (04/26/2014 00:18:23 PM) (Source: Service Control Manager) (User: )Description: The MBAMScheduler service failed to start due to the following error: %%1053Error: (04/26/2014 00:18:23 PM) (Source: Service Control Manager) (User: )Description: A timeout was reached (30000 milliseconds) while waiting for the MBAMScheduler service to connect.Error: (04/26/2014 00:17:47 PM) (Source: EventLog) (User: )Description: The previous system shutdown at 4:43:19 AM on 4/26/2014 was unexpected.Error: (04/25/2014 11:08:21 PM) (Source: Service Control Manager) (User: )Description: The MBAMService service terminated unexpectedly. It has done this 1 time(s).Error: (04/25/2014 11:08:06 PM) (Source: Service Control Manager) (User: )Description: The MBAMScheduler service failed to start due to the following error: %%1053 Link to post Share on other sites More sharing options...
jacobie4 Posted April 28, 2014 Author ID:824581 Share Posted April 28, 2014 Whoops! Forgot about this too! (You guys really need to intergrate an "Edit" button)Microsoft Office Sessions:=========================Error: (04/28/2014 03:35:47 PM) (Source: Application Hang)(User: )Description: LiveComm.exe17.5.9600.20461311c01cf6320b9ab20854294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20461_x64__8wekyb3d8bbwe\LiveComm.exead285a9a-cf14-11e3-8267-fcf8aeca05bbmicrosoft.windowscommunicationsapps_17.5.9600.20461_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1Error: (04/28/2014 03:12:38 PM) (Source: Application Error)(User: )Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd293401cf631e33db6e4cC:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll7195a042-cf11-11e3-8267-fcf8aeca05bbError: (04/28/2014 03:12:32 PM) (Source: Application Error)(User: )Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fde6c01cf631e2fe859efC:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll6da28bd3-cf11-11e3-8267-fcf8aeca05bbError: (04/28/2014 03:12:26 PM) (Source: Application Error)(User: )Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd29c01cf631e2c8ac134C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll6a4604b6-cf11-11e3-8267-fcf8aeca05bbError: (04/28/2014 03:10:43 PM) (Source: Application Error)(User: )Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd194801cf631deee88dd0C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll2ca38342-cf11-11e3-8267-fcf8aeca05bbError: (04/28/2014 03:10:36 PM) (Source: Application Error)(User: )Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd2b2001cf631deb198f0fC:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll28d60b74-cf11-11e3-8267-fcf8aeca05bbError: (04/28/2014 03:09:40 PM) (Source: Application Error)(User: )Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd2b2801cf631dc956b703C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll0711fa01-cf11-11e3-8267-fcf8aeca05bbError: (04/28/2014 03:09:34 PM) (Source: Application Error)(User: )Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd2a0001cf631dc5ef701fC:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll03a9f059-cf11-11e3-8267-fcf8aeca05bbError: (04/28/2014 03:08:19 PM) (Source: Application Error)(User: )Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd2e5401cf631d997b02caC:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dlld7350d93-cf10-11e3-8267-fcf8aeca05bbError: (04/28/2014 03:08:10 PM) (Source: Application Error)(User: )Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd2fbc01cf631d93e62ec5C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dlld1a19973-cf10-11e3-8267-fcf8aeca05bb Link to post Share on other sites More sharing options...
Firefox Posted April 28, 2014 ID:824585 Share Posted April 28, 2014 The edit button will be available to you once you reach a post count of 100... You should contact cleverbridge to get email once again..... If you lost your ID and License Key then send an email to: cs@cleverbridge.com cs@cleverbridge.com Phone: +1-866-522-6855 Monday - Friday: 8:00 AM - 8:00 PM (CST) Also, their contact info can be found HERE. When you get the email Print it out Malwarebytes Tech support does not have any access to, or information pertaining to any sales\shipping\user account\registration issues. You may also try and look up your product info at the cleverbridge Purchase Lookup Page Once you have your info try the procedures I mentioned earlier in post #2 above. NOTE: Do Not Delete The Email, its the only proof of purchase you have.... Link to post Share on other sites More sharing options...
jacobie4 Posted April 28, 2014 Author ID:824623 Share Posted April 28, 2014 Is there any other way to fix this rather than having the product key? It's a long story...Please check the logs I provided. Link to post Share on other sites More sharing options...
jacobie4 Posted April 29, 2014 Author ID:824708 Share Posted April 29, 2014 Never mind, I finally figured out which email I used to purchase it! Thank you so much! Everything is working fine now! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 29, 2014 Root Admin ID:824731 Share Posted April 29, 2014 Great, glad to hear you got it all sorted out. I'll go ahead then and close your topic. Take care Link to post Share on other sites More sharing options...
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