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I recently purchased MalwareBytes Premium on my new laptop about 2 weeks ago (that's about how old my laptop is. Yes, it's that new). After about two days of using MBAM, it just stopped opening. I looked this up online and found that many others have the same issue, but that it was caused by other malware blocking it. But my computer is only 2 weeks old. It couldn't have gotten malware THAT fast, now would it? Please help me on this issue! Thanks!

 

 

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Hello and :welcome:

Thank You

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Hello and :welcome:

Thank You

 

The problem is that I have already deleted the email so I don't have any of the activation information.

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Here is the diagnostics from the SYSTEM ERRORS ONLY. I didn't want all of the information for public use. Please notify me if you need more information, but I'm fairly certain that this is what you are looking for due to there being MBAM system errors.

System errors:=============Error: (04/26/2014 08:00:05 PM) (Source: Service Control Manager) (User: )Description: The MBAMService service terminated unexpectedly.  It has done this 1 time(s).Error: (04/26/2014 07:59:48 PM) (Source: Service Control Manager) (User: )Description: The MBAMScheduler service failed to start due to the following error: %%1053Error: (04/26/2014 07:59:48 PM) (Source: Service Control Manager) (User: )Description: A timeout was reached (30000 milliseconds) while waiting for the MBAMScheduler service to connect.Error: (04/26/2014 07:59:24 PM) (Source: EventLog) (User: )Description: The previous system shutdown at 5:30:24 PM on ‎4/‎26/‎2014 was unexpected.Error: (04/26/2014 00:18:38 PM) (Source: Service Control Manager) (User: )Description: The MBAMService service terminated unexpectedly.  It has done this 1 time(s).Error: (04/26/2014 00:18:23 PM) (Source: Service Control Manager) (User: )Description: The MBAMScheduler service failed to start due to the following error: %%1053Error: (04/26/2014 00:18:23 PM) (Source: Service Control Manager) (User: )Description: A timeout was reached (30000 milliseconds) while waiting for the MBAMScheduler service to connect.Error: (04/26/2014 00:17:47 PM) (Source: EventLog) (User: )Description: The previous system shutdown at 4:43:19 AM on ‎4/‎26/‎2014 was unexpected.Error: (04/25/2014 11:08:21 PM) (Source: Service Control Manager) (User: )Description: The MBAMService service terminated unexpectedly.  It has done this 1 time(s).Error: (04/25/2014 11:08:06 PM) (Source: Service Control Manager) (User: )Description: The MBAMScheduler service failed to start due to the following error: %%1053

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Whoops! Forgot about this too! (You guys really need to intergrate an "Edit" button)

Microsoft Office Sessions:=========================Error: (04/28/2014 03:35:47 PM) (Source: Application Hang)(User: )Description: LiveComm.exe17.5.9600.20461311c01cf6320b9ab20854294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20461_x64__8wekyb3d8bbwe\LiveComm.exead285a9a-cf14-11e3-8267-fcf8aeca05bbmicrosoft.windowscommunicationsapps_17.5.9600.20461_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1Error: (04/28/2014 03:12:38 PM) (Source: Application Error)(User: )Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd293401cf631e33db6e4cC:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll7195a042-cf11-11e3-8267-fcf8aeca05bbError: (04/28/2014 03:12:32 PM) (Source: Application Error)(User: )Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fde6c01cf631e2fe859efC:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll6da28bd3-cf11-11e3-8267-fcf8aeca05bbError: (04/28/2014 03:12:26 PM) (Source: Application Error)(User: )Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd29c01cf631e2c8ac134C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll6a4604b6-cf11-11e3-8267-fcf8aeca05bbError: (04/28/2014 03:10:43 PM) (Source: Application Error)(User: )Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd194801cf631deee88dd0C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll2ca38342-cf11-11e3-8267-fcf8aeca05bbError: (04/28/2014 03:10:36 PM) (Source: Application Error)(User: )Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd2b2001cf631deb198f0fC:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll28d60b74-cf11-11e3-8267-fcf8aeca05bbError: (04/28/2014 03:09:40 PM) (Source: Application Error)(User: )Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd2b2801cf631dc956b703C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll0711fa01-cf11-11e3-8267-fcf8aeca05bbError: (04/28/2014 03:09:34 PM) (Source: Application Error)(User: )Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd2a0001cf631dc5ef701fC:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll03a9f059-cf11-11e3-8267-fcf8aeca05bbError: (04/28/2014 03:08:19 PM) (Source: Application Error)(User: )Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd2e5401cf631d997b02caC:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dlld7350d93-cf10-11e3-8267-fcf8aeca05bbError: (04/28/2014 03:08:10 PM) (Source: Application Error)(User: )Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd2fbc01cf631d93e62ec5C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dlld1a19973-cf10-11e3-8267-fcf8aeca05bb

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The edit button will be available to you once you reach a post count of 100...

You should contact cleverbridge to get email once again.....

If you lost your ID and License Key then send an email to: cs@cleverbridge.com

cs@cleverbridge.com

Phone: +1-866-522-6855

Monday - Friday: 8:00 AM - 8:00 PM (CST)

Also, their contact info can be found HERE.

When you get the email Print it out

Malwarebytes Tech support does not have any access to, or information pertaining to any sales\shipping\user account\registration issues.

You may also try and look up your product info at the cleverbridge Purchase Lookup Page

Once you have your info try the procedures I mentioned earlier in post #2 above.

NOTE: Do Not Delete The Email, its the only proof of purchase you have....

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Is there any other way to fix this rather than having the product key? It's a long story...

Please check the logs I provided.

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Never mind, I finally figured out which email I used to purchase it! Thank you so much! Everything is working fine now!

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