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Found 19 results

  1. Hi there, on the 6th of August, when I did subscribe to 5 premium Seats for Malwarebyte Windows, I accidentally typed in the wrong email address, the confirmation email + invoice + account activation have never been received. I tried to reach out the support couple of times via the ticket system, but it's been now over 2 weeks without any update, and there is no phone number to call. How can we reach out to Malwarebyte Support team to update this email address? I do have a picture of the Activation Key linked with the wrong email address during t
  2. A few weeks ago, a friend of mine fell at home. She was equipped with a Life Alarm which included a sensor for falls. I was first contact for emergencies. The system contacted its base station and fortunately, automatically notified emergency responders. I live nearby and needed to open an iron gate for the responders. The Malwarebytes app blocked the emergency message from the Life Alert service, probably because it was automated. Fortunately, the backup number was a landline not equipped with spam blocking. Obviously, much more care is needed to avoid this issue. I have removed th
  3. I don't know what's going on. The default option Malwarebytes came pre-installed with was to run a threat scan on startup. I deleted that to get better performance since my computer has very limited resources and set it to run a hyper scan every week instead. I do not have any other scheduled scans. However, it seems to ignore that and runs a threat scan on startup regardless. It happened 4 times and on these dates: July 3rd, 2018; July 4th, 2018; July 7th, 2018; July 11th, 2018. It happens at random, not necessarily always. For example, when I turned my compute
  4. Hello Malwarebytes Gods and Goddesses, I recently got a new Clevo manufactured gaming PC and just slapped on Malwarebytes to add to my malware fighting arsenal. Upon installation completion, I entered in my license key, and noticed that all of my other RTP modules were enabled except "Exploit protection". It continues to remain greyed out, and does not allow me to enable it no matter what I do or have tried... I have done a regular uninstall in "add or remove programs". Reinstalled, issue persisted, so I used the MBT clean option to do a thorough clean and the issue still persists.
  5. Windows 10 update leaves a problem report file for Malwarebyte developers, before the user log in screen there is a pop up that tells me there is a problem with Malwarebytes and the following file should be sent to the developers. Last update Malwarebytes disappeared from my start menu and running mb3-set up file caused it to reappear and its working again (it wasnt starting). Everything seems to be running at the moment just the windows issue report. Anyway an update happened today and the message reappeared and a new dmp file was created - its attached dated 11th April (as is the prev
  6. Hi, I have a big problem with a small app which does not need installation in Windows 10 (App "OpenCompass" that you can download free here : https://drive.google.com/file/d/1_fAxu8laIFO_MjZ9ZEpde3b9G8TKM5AD/view?usp=sharing ). When I try to open it, MWB tells me that it blocks it and it erases the executable file (OpenCompass.exe) from the OpenCompass folder. I put both the folder and the .exe file in the exclusion folder with no success. As well, changing the name in "Open_Compass" does not solve this issue : MWB still block it and still erases the renamed "Open_Compass.exe"
  7. There's a notice on my computer telling me that real time protections are turned off. I have gone to Manage Protection Settings and when I attempt to turn on the real time protections, it says starting then quits. I have done this several times with the same result. What do I do to correct this issue?
  8. Today, Saturday, Jan 27, 2018, when I want to use my computer to look up over the web, my computer froze. I realized later it was MBAM that use up memory, kill the computer and my video card. Reboot helps, but MBAM immediately eats up all the available memory again. I have 32 GB installed running on a i7 chip. Luckily, I have a smartphone allows me to search and Google immediately shows me that people discovered the issue more than 16 hours ago. MBAM pinned a message in the forum I can't wait for them to fix to use my computer again. So I uninstall MBAM. BAM!! Of c
  9. Hello everyone, in the attempt of keeping this short - after my pc randomly crashed after remaining idle for about twenty minutes, upon reboot, my Malwarebytes wouldn't let me enable realtime protection anymore. Following the steps scattered across the forums, I used the cleaning tool provided elsewhere and rebooted my computer several times. Since then, I'm stuck with MBAM Free with the error of not being able to contact the license servers. Following other topics, I disabled my Windows Firewall while activating the license, no luck with that sadly. I've attached t
  10. Hi, I'm currently trying to enable my real time protection on my premium account, but everytime it doesn't want to activate and the button instantely jump back on 'disable'. I've seen on the web that the problem is frequent but i didn't fond any working solution. Thanks to you and have a nice day, Rattlesneak
  11. So as the title says; Malwarebytes uninstalled itself after I updated it to the latest version. It was there until I restarted my computer as it asked me to after finish the update. and this is not the first time it has happened! I hoped this issue was fixed by now, but no. So my question is am I the only one who has expirenced this? usually I just install malwarebytes again, but it's really really annoying and slightly time consuming having to search through mail etc to find my product key or contact support to retrive it ._.
  12. Web protection will not turn on in MBAM3 on multiple machines. Is there a way to troubleshoot or manually correct this?
  13. Malwarebytes 3.0.6 Scan Ending at Prescan Operations Hello, I am experiencing issues with Malwarebytes 3.0+. I click scan and wait for it to check for updates, it gets to the start of Prescan operations and then says: All good no threats detected. Any ideas of what has caused this? I will use version 2 for the moment. Check the video out for more detail. MBAM Error.mp4
  14. why malwarebytes says that real time protection is off while you can see that is on?? maybe a conflict with avast internet security?
  15. hello. in new version 3.0.5.1299 many issue don't be resolve such as mistake popup error at startup about real time protection or question symbol dont work .or some issue in font size.. .... .
  16. hi i bought license for eset smart security ,and i have paid for 2017 malwarebyte is the best antimalware ever made , can i install v3 and keep it running with eset smart security? thanks
  17. When launching the Management Console on the server it takes forever to load after logging in. The server is 2012 with 16 GB of RAM. The CPU is running at 8-10% and memory at 28%. After it does load it takes awhile to go from tab to tab. For example Home to Admin to Client, etc. then occasionally it freezes up. Using version 1.6.0.2816. Has anyone else had this issue?
  18. Hello MBAM team, I am receiving email alerts from a number of false positives on a couple of our servers. I have tried excluding those objects from future scans, and adding them to the ignore list. This has not prevented the files from listing as threats and triggering email alerts. I have redacted any sensitive information in the copy/paste below. What steps can I take to prevent these unwanted false-positive alerts? Thanks!
  19. Hello. Im currently using the Free version of Malwarebytes and im unable to update the database. I should mention im not using any anti-virus besides windows defender. Also i have tried re-installing it as Admin and tried looking through my firewall however when i checked the outbound firewall there was nothing there in regards to Malwarebytes.
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