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Found 10 results

  1. A few weeks ago, a friend of mine fell at home. She was equipped with a Life Alarm which included a sensor for falls. I was first contact for emergencies. The system contacted its base station and fortunately, automatically notified emergency responders. I live nearby and needed to open an iron gate for the responders. The Malwarebytes app blocked the emergency message from the Life Alert service, probably because it was automated. Fortunately, the backup number was a landline not equipped with spam blocking. Obviously, much more care is needed to avoid this issue. I have removed the app and will not restore it. My other blocking app, Nomorobo, did not block or alert to that same call. Something is clearly wrong with the Malwarebytes app. I do understand it's in beta. People whose phone lines are essentials for life support or other emergency calls should not use it-- anyway not now.
  2. I don't know what's going on. The default option Malwarebytes came pre-installed with was to run a threat scan on startup. I deleted that to get better performance since my computer has very limited resources and set it to run a hyper scan every week instead. I do not have any other scheduled scans. However, it seems to ignore that and runs a threat scan on startup regardless. It happened 4 times and on these dates: July 3rd, 2018; July 4th, 2018; July 7th, 2018; July 11th, 2018. It happens at random, not necessarily always. For example, when I turned my computer on today it didn't. I tried to fix the issue by reinstalling with the Malwarebytes Cleanup Utility, but it didn't fix the problem. I'm running Windows 7 Home Premium 64 bit. Thanks in advance, AleksandarF mbst-grab-results.zip
  3. Hello Malwarebytes Gods and Goddesses, I recently got a new Clevo manufactured gaming PC and just slapped on Malwarebytes to add to my malware fighting arsenal. Upon installation completion, I entered in my license key, and noticed that all of my other RTP modules were enabled except "Exploit protection". It continues to remain greyed out, and does not allow me to enable it no matter what I do or have tried... I have done a regular uninstall in "add or remove programs". Reinstalled, issue persisted, so I used the MBT clean option to do a thorough clean and the issue still persists. I continued by exiting the MBAM app and confirming with 'yes' in UAC, and ran the following command as administrator exactly as "SC Delete MBAMWebProtection". Administrator Command Prompt responded with "The specified service does not exist as an installed service". Any other ideas? I have attached my mbst grab results and mbst clean results log files in the body of this forum message. Thank you ahead of time for your response. mbst-grab-results.zip mbst-clean-results.txt
  4. Windows 10 update leaves a problem report file for Malwarebyte developers, before the user log in screen there is a pop up that tells me there is a problem with Malwarebytes and the following file should be sent to the developers. Last update Malwarebytes disappeared from my start menu and running mb3-set up file caused it to reappear and its working again (it wasnt starting). Everything seems to be running at the moment just the windows issue report. Anyway an update happened today and the message reappeared and a new dmp file was created - its attached dated 11th April (as is the previous report dump from 9th April 2018) so have at it Malwarebytes! BitDefender Threat Scanner.dmp BitDefender Threat Scanner.dmp
  5. Hi, I have a big problem with a small app which does not need installation in Windows 10 (App "OpenCompass" that you can download free here : https://drive.google.com/file/d/1_fAxu8laIFO_MjZ9ZEpde3b9G8TKM5AD/view?usp=sharing ). When I try to open it, MWB tells me that it blocks it and it erases the executable file (OpenCompass.exe) from the OpenCompass folder. I put both the folder and the .exe file in the exclusion folder with no success. As well, changing the name in "Open_Compass" does not solve this issue : MWB still block it and still erases the renamed "Open_Compass.exe" file. I tried the exclusion of "an already detected exploit" but the windows is blank, with no exploit detected. Actually there is nothing concerning this blocking action in the "Quarantine" nor in the "Protection log". I ran the MB-check tool and I found 4 entries at the today date (03/07/2018) in the folder "MwacDetections" (file attached). An analysis of OpenCompass.exe by both Zemana anti-malware and AVG does not indicate that this file contains any threat. I have updated MWB from version 3.1.3 to 3.1.4 but the same issue is still blocking the app. What can I do ? Thanks for any help. mb-check-results.zip
  6. There's a notice on my computer telling me that real time protections are turned off. I have gone to Manage Protection Settings and when I attempt to turn on the real time protections, it says starting then quits. I have done this several times with the same result. What do I do to correct this issue?
  7. Today, Saturday, Jan 27, 2018, when I want to use my computer to look up over the web, my computer froze. I realized later it was MBAM that use up memory, kill the computer and my video card. Reboot helps, but MBAM immediately eats up all the available memory again. I have 32 GB installed running on a i7 chip. Luckily, I have a smartphone allows me to search and Google immediately shows me that people discovered the issue more than 16 hours ago. MBAM pinned a message in the forum I can't wait for them to fix to use my computer again. So I uninstall MBAM. BAM!! Of course it fixed the problem, my computer feels fresh again - running much faster than with MBAM. I am extremely surprised that my i7 chip with 32 GB is not enough to run MBAM. MBAM made EVERYTHING slow on my system, accessing the file system via File Explorer, running Firefox, Edge, Chrome, Opera all slows down extremely over time. The search made me realized that this "has" been an issue with MBAM in the past. I have been using MBAM premium for years but didn't realize that MBAM is the problem. I am glad MBAM kills itself to alert me to uninstall it and brings back my system performance I missed in the past. At least I am relief that the issue is caused by a single software rather than other issues I thought I was experienced but no solution was able to fix it until today.
  8. Hello everyone, in the attempt of keeping this short - after my pc randomly crashed after remaining idle for about twenty minutes, upon reboot, my Malwarebytes wouldn't let me enable realtime protection anymore. Following the steps scattered across the forums, I used the cleaning tool provided elsewhere and rebooted my computer several times. Since then, I'm stuck with MBAM Free with the error of not being able to contact the license servers. Following other topics, I disabled my Windows Firewall while activating the license, no luck with that sadly. I've attached the check results as required. Regards, ~Niklas / baabaablackgoat EDIT: Apparently this is directly related to an update? About the crash I had: Firefox suddenly froze while having a twitch.tv tab open. It then reported that all my tabs have crashed. I wasn't able to open Task Manager or the Recovery Screen, or really any new program, including MBAM. I could not shut down my computer with the respective option, so I had to cut the power. mb-check-results.zip
  9. Hi, I'm currently trying to enable my real time protection on my premium account, but everytime it doesn't want to activate and the button instantely jump back on 'disable'. I've seen on the web that the problem is frequent but i didn't fond any working solution. Thanks to you and have a nice day, Rattlesneak
  10. So as the title says; Malwarebytes uninstalled itself after I updated it to the latest version. It was there until I restarted my computer as it asked me to after finish the update. and this is not the first time it has happened! I hoped this issue was fixed by now, but no. So my question is am I the only one who has expirenced this? usually I just install malwarebytes again, but it's really really annoying and slightly time consuming having to search through mail etc to find my product key or contact support to retrive it ._.
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