jacobie4

Hello Malware-bytes community, Recently (and this started just yesterday) I have not been able to open ANYTHING relating to MBAM. I know for a fact that this is malware or a trojan, and a darn complicated one for that matter. I have tried just regular Malwarebytes, Chameleon, heck, I even tried a opening the clean install program and try to re-install MalwareBytes. None of those worked. Alright...well lets try my anti-virus program: Avira! Start scan...nothing. No scan, no nothing. The scan won't even initiate. Ok then...let me try finding it with Hitman Pro! After 12 minutes... still Initializing. Alright, let me try and open Chrome *clicks Chrome icon on tool bar*. *Glows for about 10 seconds, then the glowing stops and Chrome never opens.* No way! Chrome is disabled (I am using Opera, obviously the creator of this malicious file didn't account for Opera)! Chameleon just says "Failed to copy the master.conf file". And there are different errors for each Cameleon that I open. The fact of the matter is: I can't open anything that scans the computer. As I said above, I know for a fact that this is some kind of malware or trojan. ANYTHING anti-virus/anti-malware won't open. Seems quite a coincidence, wouldn't you say? Anyways, is there anything I can do to get rid of this. I have tried all the known tactics to try and get MBAM back and working, but all fail. Thank you for your time in helping me with my situation! -jacobie4

Never mind, I finally figured out which email I used to purchase it! Thank you so much! Everything is working fine now!

Is there any other way to fix this rather than having the product key? It's a long story... Please check the logs I provided.

Whoops! Forgot about this too! (You guys really need to intergrate an "Edit" button) Microsoft Office Sessions:=========================Error: (04/28/2014 03:35:47 PM) (Source: Application Hang)(User: )Description: LiveComm.exe17.5.9600.20461311c01cf6320b9ab20854294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20461_x64__8wekyb3d8bbwe\LiveComm.exead285a9a-cf14-11e3-8267-fcf8aeca05bbmicrosoft.windowscommunicationsapps_17.5.9600.20461_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1Error: (04/28/2014 03:12:38 PM) (Source: Application Error)(User: )Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd293401cf631e33db6e4cC:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll7195a042-cf11-11e3-8267-fcf8aeca05bbError: (04/28/2014 03:12:32 PM) (Source: Application Error)(User: )Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fde6c01cf631e2fe859efC:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll6da28bd3-cf11-11e3-8267-fcf8aeca05bbError: (04/28/2014 03:12:26 PM) (Source: Application Error)(User: )Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd29c01cf631e2c8ac134C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll6a4604b6-cf11-11e3-8267-fcf8aeca05bbError: (04/28/2014 03:10:43 PM) (Source: Application Error)(User: )Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd194801cf631deee88dd0C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll2ca38342-cf11-11e3-8267-fcf8aeca05bbError: (04/28/2014 03:10:36 PM) (Source: Application Error)(User: )Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd2b2001cf631deb198f0fC:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll28d60b74-cf11-11e3-8267-fcf8aeca05bbError: (04/28/2014 03:09:40 PM) (Source: Application Error)(User: )Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd2b2801cf631dc956b703C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll0711fa01-cf11-11e3-8267-fcf8aeca05bbError: (04/28/2014 03:09:34 PM) (Source: Application Error)(User: )Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd2a0001cf631dc5ef701fC:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll03a9f059-cf11-11e3-8267-fcf8aeca05bbError: (04/28/2014 03:08:19 PM) (Source: Application Error)(User: )Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd2e5401cf631d997b02caC:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dlld7350d93-cf10-11e3-8267-fcf8aeca05bbError: (04/28/2014 03:08:10 PM) (Source: Application Error)(User: )Description: mbam.exe1.0.0.500533d8de2MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd2fbc01cf631d93e62ec5C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dlld1a19973-cf10-11e3-8267-fcf8aeca05bb

Here is the diagnostics from the SYSTEM ERRORS ONLY. I didn't want all of the information for public use. Please notify me if you need more information, but I'm fairly certain that this is what you are looking for due to there being MBAM system errors. System errors:=============Error: (04/26/2014 08:00:05 PM) (Source: Service Control Manager) (User: )Description: The MBAMService service terminated unexpectedly. It has done this 1 time(s).Error: (04/26/2014 07:59:48 PM) (Source: Service Control Manager) (User: )Description: The MBAMScheduler service failed to start due to the following error: %%1053Error: (04/26/2014 07:59:48 PM) (Source: Service Control Manager) (User: )Description: A timeout was reached (30000 milliseconds) while waiting for the MBAMScheduler service to connect.Error: (04/26/2014 07:59:24 PM) (Source: EventLog) (User: )Description: The previous system shutdown at 5:30:24 PM on ‎4/‎26/‎2014 was unexpected.Error: (04/26/2014 00:18:38 PM) (Source: Service Control Manager) (User: )Description: The MBAMService service terminated unexpectedly. It has done this 1 time(s).Error: (04/26/2014 00:18:23 PM) (Source: Service Control Manager) (User: )Description: The MBAMScheduler service failed to start due to the following error: %%1053Error: (04/26/2014 00:18:23 PM) (Source: Service Control Manager) (User: )Description: A timeout was reached (30000 milliseconds) while waiting for the MBAMScheduler service to connect.Error: (04/26/2014 00:17:47 PM) (Source: EventLog) (User: )Description: The previous system shutdown at 4:43:19 AM on ‎4/‎26/‎2014 was unexpected.Error: (04/25/2014 11:08:21 PM) (Source: Service Control Manager) (User: )Description: The MBAMService service terminated unexpectedly. It has done this 1 time(s).Error: (04/25/2014 11:08:06 PM) (Source: Service Control Manager) (User: )Description: The MBAMScheduler service failed to start due to the following error: %%1053

The problem is that I have already deleted the email so I don't have any of the activation information.

I recently purchased MalwareBytes Premium on my new laptop about 2 weeks ago (that's about how old my laptop is. Yes, it's that new). After about two days of using MBAM, it just stopped opening. I looked this up online and found that many others have the same issue, but that it was caused by other malware blocking it. But my computer is only 2 weeks old. It couldn't have gotten malware THAT fast, now would it? Please help me on this issue! Thanks! Link to video: