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After purchasing a premium license, I downloaded the file and installed it. There was an older installation on my PC from a previous paid license that had expired and would not run. When the new installation would not run, I uninstalled it and reinstalled, but still get the "Unable to connect the service" error pop up. Installed and ran FRST64 and mb-check that gave the zip file attached. Please advise next steps. Thank you, mb-check-results.zip
From a subscriber: Just had an internet security alert on my computer. Audible and would not let me do anything to shut it down. I ran the Malwarebytes and also Spybot. Nothing showed up. I did "shut down" and restarted. It said to call Windows Tech support. ------- That sounds like typical ransomware to me. Normally MalwareBytes takes care of those. Is this a new type not yet recognized? The user is smart enough not to call the number. What do you recommend?