[Malwarebytes Support Site Currently Down]

Jive has provided us the following update:

Quote

[Update]: We have diagnosed the faulty component and are working on a fix. At this time, the hardware seems to be recoverable and all systems are being verified individually. Due to the volume of systems, we are still unable to commit to an ETA.

Time posted
Jan 24, 14:28 PST

 

[Malwarebytes Support Site Currently Down]

Jive has provided us with the following update:

Quote

[UPDATE]: Our engineering team has identified the likely culprit, however is still working on resolution. At this juncture, we do not have a specific ETA available but continue to work towards a solution.

Jan 24, 11:09 PST

 

[Malwarebytes Support Site Currently Down]

We are currently experiencing an issue with the Malwarebytes Support website due to a wide spread outage with Jive (the platform that drives our support site). Jive has provided us with the following information on the issue:
 

Quote

We are currently seeing issues in PHX DataCenter, where the communities are not loading and the maintenance page is showing up. Our engineering team is currently investigating the issue.

Jan 24, 06:49 PST

As soon as we get additional information or confirmation that things are back up, a member of our staff will follow up in this topic.

[Submit Support Ticket Web page Does not work]

@siliconman01 there is currently a widespread issue with Jive (the platform that runs our support site). Here is a quote from Jive on this issue.

Quote

We are currently seeing issues in PHX DataCenter, where the communities are not loading and the maintenance page is showing up. Our engineering team is currently investigating the issue.

The issue you were encountering was occurring right before all of Jive went down (we were actually testing/verifying the issue - so thank you for posting it), so it's likely related. We can't be sure though until Jive is back up.

As soon as we get confirmation that things are back up, a member of our staff will follow up via the following official topic: 

 

[Malwarebytes update issues]

@DaveSample just wanted to say thank you for sending the additional details I emailed about. Our teams are going to work on getting this issue resolved.

[Malwarebytes update issues]

3 minutes ago, DaveSample said:

I was getting a BSoD but not very frequently.  I was more getting network disconnects 10 minutes or slightly less after reboot. This happened after every boot.  Sorry I have no logs to share as I even fully rebuilt my computer. 

Thanks for the info and I am sorry to hear we sent you down a rabbit hole that led to a rebuild.

If you are open to re-installing and re-creating the issue so you can grab us logs, that would be great.

[Malwarebytes update issues]

8 minutes ago, DaveSample said:

I also have this issue and have gone through all kinds of troubleshooting to narrow it down and pinpoint MB as the root cause.  I have therefore removed it completely, rebooted and all is well with the world..however I don't wish to leave it off for long and would like to know if there is a way that we can be notified when a new release is due with these faults fixed so I can reinstall as soon as possible? 

Sorry to hear this. I see your post was split from another thread, so some context was lost.

@DaveSample to confirm, you are experiencing issues with a BSOD occurring that claims MWAC.sys is the culprit correct? If that's off, can you help reconfirm your issue?

Next, please get us some logs if possible so we can try and pinpoint the root cause here.

[What are you listening to?]

14 hours ago, Alpharius said:

Eisbrecher - Rot wie die Liebe

Oh I'm loving this!!

[What are you listening to?]

Just now, sman said:

Like the beat of Slaves.. I like more soft of soft music.. and pleasing to the ears..

Glad you enjoyed 1 out of 3. 😜

I'm in to modern aggressive music with a soft spot for 90's/2000's grunge and alternative rock. I have also been getting in to aggressive music that has progressive elements, mixed genres, and/or very technical instrumental components. So my tastes likely don't align with your tastes, which that's what's awesome about this thread. Lots of different stuff to listen too.

[What are you listening to?]

Slaves has been slaying it with their new vocalist Matt McAndrews from The Voice (who is traditionally a solo pop artist). Their original founding lead singer Johnny Craig ditched them at the airport earlier this year due to addiction problems (and being a D - which he's known for). It is surprising how much better this group sounds now. Plus, they are already pumping out new tunes that sound better than before. Check out this latest track which their new signer originally pitched to Justin Bieber:

 

Falling In Reverse (aka Ronnie Radkke and a rotating set of hired guns) is one of my favorite groups. They like to mix hard rock, rap, nu-metal, post-hardcore, pop-punk, and metalcore. There is a little bit of everything for everyone and it just seems to always work. They have moved to releasing singles, with each one topping the other in a unique way. Here is their latest:

 

This last group is new to the scene per say. An interesting blend of post-hardcore, progressive metal, djent, and some saxophone action. Check out Shreezers:

 

[Zero Access Trojan]

@Zeroaccesstrojan I am closing this topic since it appears you have been working with @nasdaq via the Bleepingcomputer forums.

If you need this re-opened, please PM me.

Thanks!!

[What browsers do members use?]

It depends on what device I use, but here is what I use currently:

• Windows Devices - Microsoft Edge (Chromium Canary) and supports migrating data from Google Chrome
• Android Devices - Microsoft Edge (Syncs with my Microsoft account and Edge Chromium)
• Chromebook - Google Chrome because I don't really have an option here

This all changed for me when Microsoft moved to developing Edge using Chromium. Prior to that, I used Google Chrome across all devices and occasionally used Edge to view PDFs.

[Browser Guard activation]

15 minutes ago, Jimmaki said:

Can I use my existing licence key on Malwarebytes Browser Guard?

Good question. Malwarebytes Browser Guard is currently a free extension for Chrome and Firefox. No existing license or purchase is required to use it.

[Managed Devices - Single Key]

@TekTrax I understand the issue you are bringing up and appreciate the feedback. Essentially, the Malwarebytes My Account site does not force uninstallation of Malwarebytes Premium on the actual device but rather deassociates the license seat. As soon as that device attempts reactivation with the stored/cached license, it reclaims that seat thus creating the situation you describe.

With that being said, it sounds like that you are a Managed Service Provider that does remote services for sites full of devices running Malwarebytes Premium. Is that a safe assumption? If so, the struggles you are encountering can be avoided and properly managed by using our MSP focused platform Malwarebytes OneView. It's purposed built to allow an MSP to deploy and manage Malwarebytes cloud products like Malwarebytes Endpoint Protection (think Malwarebytes Premium, managed in the cloud, and uses a minimal UI on the device).

If you would like, I can get you in touch with the right teams here to help discuss utilizing OneView for supporting and managing your clients.

[Exclusions List and Forums Feedback]

@Ether thanks for the candid feedback on the changes to the UX with managing exclusions/allowed items (known as the Allow List on 4.x). I will make sure this is shared with the Malwarebytes for Windows product team.

As far as the Forums registration feedback goes, we utilize several technologies to prevent spam accounts due to the overwhelming amount of spam attacks security site forums get. Sometimes this can lead to some email addresses to be denied for use during registration based on multiple criteria. I'll share your specific feedback with our other Admins to see if adjustments need to be made to prevent negative experiences like you mention.

As far as the URL you mention, that's one of the content servers used by the Invision Community Suite which is who provides our Forums system. Sorry if this made you feel insecure.

[How to download the mbbr.exe]

@Benoit no problem on the assistance. Since you are a Techbench member, you also have access to the Malwarebytes Toolset on top of just MBBR.

If you need help with those at all, feel free to post in the private Techbench area or contact me directly. More than happy to assist or even provide a technical demo.

[Upgrade to version 4]

@corke excellent question that I can help answer. Malwarebytes 4 supports using your existing license and won't modify your current expiration date.

Think of Malwarebytes 4 as simply the new Malwarebytes. It handles licenses just like 3.x did.

As far as the free trial goes, that simply means one can trial the Premium features if they want to without an existing premium license. Its optional and up to the user.

[How to download the mbbr.exe]

@Benoit I also noticed you are part of a company that is a Malwarebytes Techbench partner and have updated your Forums account to have access to exclusive private areas of the Forums.

[How to download the mbbr.exe]

26 minutes ago, Benoit said:

I have a license for the product - just need to know where to download the Breach Remediation install file

You can download the latest MBBR release from here: https://downloads.malwarebytes.com/file/mbbr

[Forum: That page does not exist. Error code 2S100/1]

@1PW thanks for reporting the issue and confirming things were back to normal. We were actually able to contact IPS a little bit after you posted but all the Admins were away when the responded a couple hours later that it had been resolved.

@exile360 it was not an update from what we can see, but IPS did not share any details on what caused the issue.

[[Resolved] Forum no longer recognizes BBCode for Fonts]

2 minutes ago, David H. Lipman said:

Since there is no Font function in the Toolbar, the Font BBCode was all that was left.  If Invision will no longer support the Font BBCode, then please add a Font Function to the Editor Toolbar.

 

Xiexie ni Alex.

That's for sure an option. I will let the Admins know about that too in case it's the best option to go towards.

[[Resolved] Forum no longer recognizes BBCode for Fonts]

@David H. Lipman thanks for reporting this. We can report the BBCode issue to IPS to see if it can be resolved. Just to be transparent, IPS has informed us in the past that BBCode is a "legacy format" that they only provide basic functionality for.

Also, thank you for the reminder on IPS release notes updates. I will bring this up to the other Admins to ensure this is updated going forward. 

[NO access to the techbench invitarion´s links]

@ramrocval you are now good to go.

[NO access to the techbench invitarion´s links]

@ramrocval I can help get your Forums account updated with access to the private areas.

If you didn't know, you can always email the Techbench team if you need help with your membership benefits or the newsletter at techbench@malwarebytes.com

[Help with Removal]

@onphiya CJ - I'm going to send you a quick email and help out here. This is a super strange issue for sure.