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nasdaq

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About nasdaq

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  • Birthday 06/18/1941

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  1. Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Download the Farbar Recovery Scan Tool (FRST). Choose the 32 or 64 bit version for your system. and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file: In the Reply section in the bottom of the topic Select Click the Choose a File. Navigate to the location of the File. Click the file. It will appear in section. Click the Saving button. Please attach the logs for my review. Wait for further instructions ====
  2. Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Download the Farbar Recovery Scan Tool (FRST). Choose the 32 or 64 bit version for your system. and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file: In the Reply section in the bottom of the topic Select Click the Choose a File. Navigate to the location of the File. Click the file. It will appear in section. Click the Saving button. Please post the logs for my review. Wait for further instructions ====
  3. Hi, Do you still have the same issue with the CPU? Do you have all the latest Microsoft Updates?
  4. Hi, Malwarebytes works well with all the Security programs. On occasions there is interference and to solve it and if the Security Program installed is causing issues it must be added to the Malwarebytes restrictions list. All is well. === For you peace of mind run this Sophos Virus Removal Tool. Do it when you know the computer will not be used for an hour or 2. Please download Sophos Virus Removal Tool and save it to your computer's Desktop. Right-click the icon and select Run as administrator. Click Yes to accept any security warnings that may appear. Click the Next button. Select 'I accept the terms in the license agreement', then click Next twice. Click the Install button and wait until the installation is complete. Click the Finish button. The tool created a shortcut icon on the Desktop of your computer. Now, double-click the Sophos Virus Removal Tool shortcut icon to run the tool. Click Yes to accept any security warnings that may appear. After it updates and a "Start Scanning" button appears in the lower right: Disconnect from the Internet or physically unplug your Internet cable connection. Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver. Temporarily disable your anti-virus and real-time anti-spyware protection. Windows Vista and above: C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs\SophosVirusRemovalTool.log Please post the contents of the log in your next reply and note any errors encountered. ===
  5. Hi, Download Farbar's Service Scanner utility http://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/ and Save to your Desktop. If using Windows 7 or above, Right-Click on fss.exe and select Run As Administrator. If using XP, double-click to start. Answer Yes to ok when prompted. If your firewall then puts out a prompt, again, allow it to run. Once FSS is on-screen, be sure the following items are checkmarked: Internet Services Windows Firewall System Restore Security Center/Action Center Windows Update Windows Defender Other Services Click on "Scan". It will create a log (FSS.txt) in the same directory the tool is run. Copy & Paste contents of FSS.txt into your reply. ===
  6. Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === We need more information. Download the Farbar Recovery Scan Tool (FRST). Choose the 32 or 64 bit version for your system. and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file: In the Reply section in the bottom of the topic Select Click the Choose a File. Navigate to the location of the File. Click the file. It will appear in section. Click the Saving button. Please post the logs for my review. Wait for further instructions ====
  7. Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The Computer will restart when the fix is completed. It will create a log (Fixlog.txt) please post it to your reply. === Please post the Fixlog.txt and let me know what problem persists. fixlist.txt
  8. Hi, Hi, Was Chrome Synced with other devices and did you reset it as suggested in post no. 10? If not please do it now. === Lets remove all entries found in your logs. Press the Windows key + r on your keyboard at the same time. This will open the RUN BOX. Type Notepad and and click the OK key. Please copy the entire contents of the code box below to the a new file. start CreateRestorePoint: CloseProcesses: (Bitdefender SRL -> Bitdefender) C:\Program Files\Bitdefender Agent\DiscoverySrv.exe (Bitdefender SRL -> Bitdefender) C:\Program Files\Bitdefender Agent\ProductAgentService.exe (Bitdefender SRL -> Bitdefender) C:\Program Files\Bitdefender Antivirus Free\bdagent.exe (Bitdefender SRL -> Bitdefender) C:\Program Files\Bitdefender Antivirus Free\updatesrv.exe (Bitdefender SRL -> Bitdefender) C:\Program Files\Bitdefender Antivirus Free\vsservppl.exe Task: {7D62088E-324C-4D84-99D0-A0A03D56116B} - System32\Tasks\Bitdefender Agent WatchDog_65D6944A0EF74FDAB96E31112AD39864 => C:\Program Files\Bitdefender Agent\WatchDog.exe [488760 2019-07-15] (Bitdefender SRL -> Bitdefender) S3 AtcHost; C:\Program Files\Bitdefender Antivirus Free\atchost.exe [1475272 2019-10-25] (Bitdefender SRL -> Bitdefender S.R.L. Bucharest, ROMANIA) R2 bdredline; C:\Program Files\Bitdefender Antivirus Free\bdredline.exe [2500144 2019-05-28] (Bitdefender SRL -> Bitdefender) R2 ProductAgentService; C:\Program Files\Bitdefender Agent\ProductAgentService.exe [1291888 2019-07-15] (Bitdefender SRL -> Bitdefender) R2 updatesrv; C:\Program Files\Bitdefender Antivirus Free\updatesrv.exe [238376 2019-11-27] (Bitdefender SRL -> Bitdefender) R2 vsserv; C:\Program Files\Bitdefender Antivirus Free\vsserv.exe [288312 2019-12-20] (Bitdefender SRL -> Bitdefender) R2 vsservppl; C:\Program Files\Bitdefender Antivirus Free\vsservppl.exe [238376 2019-11-27] (Bitdefender SRL -> Bitdefender) R1 atc; C:\WINDOWS\System32\DRIVERS\atc.sys [1693368 2019-10-25] (Bitdefender SRL -> Bitdefender S.R.L. Bucharest, ROMANIA) R2 BdDci; C:\WINDOWS\system32\DRIVERS\bddci.sys [739024 2019-11-27] (Bitdefender SRL -> Bitdefender) S0 bdelam; C:\WINDOWS\System32\drivers\bdelam.sys [22960 2019-04-25] (Microsoft Windows Early Launch Anti-malware Publisher -> Bitdefender) R3 edrsensor; C:\WINDOWS\System32\DRIVERS\edrsensor.sys [309144 2019-11-27] (Bitdefender SRL -> BitDefender S.R.L. Bucharest, ROMANIA) R1 Gemma; C:\WINDOWS\System32\DRIVERS\gemma.sys [564136 2019-11-27] (Bitdefender SRL -> BitDefender S.R.L. Bucharest, ROMANIA) R0 gzflt; C:\WINDOWS\System32\drivers\gzflt.sys [188384 2019-04-25] (Bitdefender SRL -> BitDefender LLC) R2 trufos; C:\WINDOWS\System32\drivers\trufos.sys [637112 2019-10-25] (Bitdefender SRL -> Bitdefender) Bitdefender Agent (HKLM\...\Bitdefender Agent) (Version: 1.0.1 - Bitdefender) Bitdefender Antivirus Free (HKLM\...\{1FCCF41D-5F00-4FE2-9653-162D0486C8B4}) (Version: 1.0.12.41 - Bitdefender) C:\Program Files\Bitdefender Agent C:\Program Files\Bitdefender Antivirus Free C:\WINDOWS\System32\DRIVERS\atc.sys C:\WINDOWS\system32\DRIVERS\bddci.sys C:\WINDOWS\System32\drivers\bdelam.sys C:\WINDOWS\System32\DRIVERS\edrsensor.sys C:\WINDOWS\System32\DRIVERS\gemma.sys C:\WINDOWS\System32\drivers\gzflt.sys C:\WINDOWS\System32\drivers\trufos.sys Reboot: End Save the file as fixlist.txt in the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the Farbar log you have submitted. Run FRST and click Fix only once and wait. The tool will create a log (Fixlog.txt) please post it to your reply. === Restart the computer one more time. Do not reinstall the application at this time. How is the computer running now.
  9. Hi, Unfortunately no. Not even as to when it happened. Let check further. --RogueKiller-- Download & SAVE to your Desktop Download RogueKiller Quit all programs that you may have started. Please disconnect any USB or external drives from the computer before you run this scan! For Vista or above, right-click the program file and select "Run as Administrator" Accept the user agreements. Execute the scan and wait until it has finished. If a Windows opens to explain what [PUM's] are, read about it. Click the RoguKiller icon on your taksbar to return to the report. Click open the Report Click Export TXT button Save the file as ReportRogue.txt Click the Remove button to delete the items in RED Click Finish and close the program. Locate the ReportRogue.txt file on your Desktop and copy/paste the contents in your next. ======= Run Sophos Virus Removal Tool. Do it when you will not need the computer for an hour or 2. Please download Sophos Virus Removal Tool and save it to your computer's Desktop. Right-click the icon and select Run as administrator. Click Yes to accept any security warnings that may appear. Click the Next button. Select 'I accept the terms in the license agreement', then click Next twice. Click the Install button and wait until the installation is complete. Click the Finish button. The tool created a shortcut icon on the Desktop of your computer. Now, double-click the Sophos Virus Removal Tool shortcut icon to run the tool. Click Yes to accept any security warnings that may appear. After it updates and a "Start Scanning" button appears in the lower right: Disconnect from the Internet or physically unplug your Internet cable connection. Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver. Temporarily disable your anti-virus and real-time anti-spyware protection. Windows Vista and above: C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs\SophosVirusRemovalTool.log Please post the contents of the log in your next reply and note any errors encountered. ===
  10. Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === This fix will reset your System Restore and clean empty entries. Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The Computer will restart when the fix is completed. It will create a log (Fixlog.txt) please post it to your reply. === If the problem persists and you are Syncing Firefox it with other Devices reset it. Navigate to this page and Remove it as suggested. https://support.mozilla.org/en-US/kb/remove-synced-device-firefox-accounts When done restart the computer normally. If all is well. Return to your Firefox Account and Click the Connect button. Reset the sync. Restart the computer normally. <<<>>> Please post the Fixlog.txt and let me know if the problem is solved. fixlist.txt
  11. Please execute the fix in post no. 34. Restart the computer when done. Any remaining issues?
  12. Hi, I hope that worked. You can also try this recommendation. Malwarebytes for Windows antivirus exclusions list https://support.malwarebytes.com/docs/DOC-1123
  13. Copy all the text IN THECODE BOX below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved Right click the .reg file and allow it to merge with the registry. Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{D19631EE-4E47-4BA9-BA2E-C5FF909E2C61}\1.0\0\win32] ""=- [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{D19631EE-4E47-4BA9-BA2E-C5FF909E2C61}\1.0\HELPDIR] ""=- [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AMSI\Options] "DisplayName"=- [HKEY_USERS\S-1-5-21-1673900302-2435382068-390420314-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\FeatureUsage\AppLaunch] "Bitdefender.AntivirusFree"=- [HKEY_USERS\S-1-5-21-1673900302-2435382068-390420314-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\FeatureUsage\AppSwitched] "Bitdefender.AntivirusFree"=- [HKEY_USERS\S-1-5-21-1673900302-2435382068-390420314-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\FeatureUsage\AppSwitched] "{6D809377-6AF0-444B-8957-A3773F02200E}\Bitdefender Antivirus Free\kitinstaller\bpinstaller.exe"=- [HKEY_USERS\S-1-5-21-1673900302-2435382068-390420314-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\FeatureUsage\ShowJumpView] "Bitdefender.AntivirusFree"=- [-HKEY_USERS\S-1-5-21-1673900302-2435382068-390420314-1001\Software\Microsoft\Windows\CurrentVersion\Notifications\Settings\Bitdefender.AntivirusFree] [-HKEY_USERS\S-1-5-21-1673900302-2435382068-390420314-1001\Software\Microsoft\Windows\CurrentVersion\PushNotifications\Backup\Bitdefender.AntivirusFree] [HKEY_USERS\S-1-5-21-1673900302-2435382068-390420314-1001\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Compatibility Assistant\Store] "C:\Program Files\Bitdefender Antivirus Free\supporttool.exe"=- [HKEY_USERS\S-1-5-21-1673900302-2435382068-390420314-1001\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Compatibility Assistant\Store] "C:\Program Files\Bitdefender Antivirus Free\bdagent.exe"=- [HKEY_USERS\S-1-5-21-1673900302-2435382068-390420314-1001\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Compatibility Assistant\Store] "C:\Program Files\Bitdefender Agent\installer\installer.exe"=- [HKEY_USERS\S-1-5-21-1673900302-2435382068-390420314-1001\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Compatibility Assistant\Store] "C:\Program Files\Bitdefender Antivirus Free\kitinstaller\bpinstaller.exe"=- [HKEY_USERS\S-1-5-21-1673900302-2435382068-390420314-1001\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Compatibility Assistant\Store] "P:\11. Downloads\Bitdefender_2019_Uninstall_Tool.exe"=- Restart the computer when completed. You can delete the fixme.reg file when done. === If you need Bitdefender install it.
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