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nasdaq

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About nasdaq

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    Elite Member
  • Birthday 06/18/1941

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    hlebo49@colba.net

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    Montreal, QC, Canada

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  1. Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === This can be Syncing issue. If you are Syncing Chrome with other devices? To remove it reset the Sync in Chrome. Read this article and proceed. Chrome Secure Preferences detection always comes back https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/ Do this right now. Then run the programs listed below and post the logs for my review. === Please download Malwarebytes Anti-Malware from here Right-click on the MBAM icon and select Run as administrator to run the tool. Click Yes to accept any security warnings that may appear. Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database. On the left menu pane click the Settings tab, and then select the Protection tab on the top. Under the Scan Options, turn on the button Scan for rootkits and Scan within archives. Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button Note: The scan may take some time to finish, so please be patient. If potential threats are detected, ensure to check mark all the listed items, and click the Quarantine Selected button. While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop. The log can also be viewed by clicking the log to select it, then clicking the View Report button. Please post the log for my review. Note: If asked to restart the computer, please do so immediately. === Please download AdwCleaner by Malwarebytes your Desktop. Close all open programs and internet browsers. Double click on AdwCleaner.exe to run the tool. Click the Scan button and wait for the process to complete. Click the LogFile button and the report will open in Notepad. IMPORTANT If you click the Clean button all items listed in the report will be removed. If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows. Close all open programs and internet browsers. Double click on AdwCleaner.exe to run the tool. Click the Scan button and wait for the process to complete. Check off the element(s) you wish to keep. Click on the Clean button follow the prompts. A log file will automatically open after the scan has finished. Please post the content of that log file with your next answer. You can find the log file at C:\AdwCleanerCx.txt (x is a number). === Download the version of this tool for your operating system. Farbar Recovery Scan Tool (64 bit) Farbar Recovery Scan Tool (32 bit) and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file to your reply: In the Reply section in the bottom of the topic Click the "more reply Options" button. Attach the file. Select the "Choose a File" navigate to the location of the File. Click the file you wish to Attach. Click Attach this file. Click the Add reply button. === Please post the logs for my review. Let me know what problems persists. Wait for further instructions. <<<>>>
  2. nasdaq

    I am very frustrated.

    Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Lets check further. Download the version of this tool for your operating system. Farbar Recovery Scan Tool (64 bit) Farbar Recovery Scan Tool (32 bit) and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file to your reply: In the Reply section in the bottom of the topic Click the "more reply Options" button. Attach the file. Select the "Choose a File" navigate to the location of the File. Click the file you wish to Attach. Click Attach this file. Click the Add reply button. === Please post the logs for my review. Wait for further instructions
  3. Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Lets check further. Download the version of this tool for your operating system. Farbar Recovery Scan Tool (64 bit) Farbar Recovery Scan Tool (32 bit) and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file to your reply: In the Reply section in the bottom of the topic Click the "more reply Options" button. Attach the file. Select the "Choose a File" navigate to the location of the File. Click the file you wish to Attach. Click Attach this file. Click the Add reply button. === Please post the logs for my review. Wait for further instructions p.s. Please attach the Malwarebytes log for my review.
  4. nasdaq

    help. infected with IPRIP

    please post the Fixlog.txt log. What is not acting right?
  5. Hi, Nothing suspicious was found in your logs. This is just a maintenance clean up. Press the Windows key + r on your keyboard at the same time. This will open the RUN BOX. Type Notepad and and click the OK key. Please copy the entire contents of the code box below to a new file. Start CreateRestorePoint: EmptyTemp: CloseProcesses: SearchScopes: HKU\S-1-5-21-1835447589-3847164132-4244591726-1001 -> {AFBCB7E0-F91A-4951-9F31-58FEE57A25C4} URL = hxxps://nortonsafe.search.ask.com/web?q={searchTerms}&o=APN11913&l=dis&prt=NGC&chn=retail&geo=US&ver=22.16.2.22&locale=en_US&guid=9AF9D8BB-B818-4636-BBB4-9572F55742BE&doi=2016-09-01&cmpgn=zeus&gct=kwd&qsrc=2869 BHO-x32: No Name -> {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} -> No File CHR DefaultSearchURL: Default -> hxxps://nortonsafe.search.ask.com/web?q={searchTerms}&o=APN11908 CHR DefaultSearchKeyword: Default -> NortonSafe CHR DefaultSuggestURL: Default -> hxxps://ss-sym.search.ask.com/ss?q={searchTerms}&li=ff CHR HKLM\...\Chrome\Extension: [cjabmdjcfcfdmffimndhafhblfmpjdpe] - C:\Program Files\Norton Security\Engine\22.16.2.22\Exts\Chrome.crx <not found> CHR HKLM-x32\...\Chrome\Extension: [cjabmdjcfcfdmffimndhafhblfmpjdpe] - C:\Program Files\Norton Security\Engine\22.16.2.22\Exts\Chrome.crx <not found> ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} => -> No File Task: {EC3C87B5-C215-40E1-A08C-BC74E4A58353} - \Microsoft\Windows\UNP\RunCampaignManager -> No File <==== ATTENTION AlternateDataStreams: C:\ProgramData\Reprise:wupeogjxlctlfudivq`qsp`28hfm [0] AlternateDataStreams: C:\ProgramData\temp:792D4CF1 [131] Reboot: End Save the file as fixlist.txt in the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the Farbar log you have submitted. Run FRST and click Fix only once and wait. The tool will create a log (Fixlog.txt) please post it to your reply. === To investigate further start a service ticket. Navigate to this topic, download and run the Malwarebytes Support Tool. Troubleshoot issues with Malwarebytes for Windows https://forums.malwarebytes.com/topic/190532-having-problems-using-malwarebytes-please-follow-these-steps/ Follow the instructions listed on the page. If you have questions read read the FAQs. Malwarebytes Support Tool FAQs https://support.malwarebytes.com/docs/DOC-2387 <<<>>>
  6. Hi, The scan on the 13th is clean. If you get a blocked message again from Malwarebytes remove the Sync on Firefox. Let it disable for a day then enable it if you use it. Keep me posted.
  7. Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === What are the problems with this computer? === Download the version of this tool for your operating system. Farbar Recovery Scan Tool (64 bit) Farbar Recovery Scan Tool (32 bit) and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file to your reply: In the Reply section in the bottom of the topic Click the "more reply Options" button. Attach the file. Select the "Choose a File" navigate to the location of the File. Click the file you wish to Attach. Click Attach this file. Click the Add reply button. === Please post the logs for my review. Wait for further instructions
  8. Please post the Malwarebytes log for my review. Was this report from MBAM while you were using Firefox or Chrome?
  9. Hi, Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The tool will create a log (Fixlog.txt) please post it to your reply. === If the problem persists it could be a Syncing issue. You are probably Syncing Chrome with other devices? To remove it reset the Sync in Chrome. Read this article and proceed. Chrome Secure Preferences detection always comes back https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/ <<<>>> Let me know of any remaining issues. fixlist.txt
  10. Hi, My bad. I must have had a senior moment. Sorry. Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The tool will create a log (Fixlog.txt) please post it to your reply. === Let me know if the problem persists. fixlist.txt
  11. Open the reply browser. Near the paper click select Choose a file. Select the fixlog.txt. Wait 5 sec. Hit the Submit button.
  12. Hi, If you have any issue with this computer run the Farbar program and post just the FRST.TXT log for my review. If all is well we will closed this topic.
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