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AlexSmith

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Everything posted by AlexSmith

  1. @munkey I have separated your post so it can get dedicated support from the community experts. To help get the ball rolling quicker, I recommend following the directions posted in the sticky topic here:
  2. Getting some dump files will help the BSOD experts a ton. Follow the directions here:
  3. Thanks for posting this. Those are all legit and not an issue, so stick with working with Ron on digging in to other areas to resolve. Here are the technical specifics in case you or anyone else is wondering... The WinSxS ones with 10.0.17134.1 in the path are the versions that shipped with your OS and the ones with 10.0.17134.556 in the path are updated ones from the January Cumulative Update KB4480976: https://support.microsoft.com/en-us/help/4480976/windows-10-update-kb4480976 The ones in System32 and SysWoW64 are just hard links to the WinSxS 10.0.17134.556 versions.
  4. At first glance, this does not look like malware but actually rather normal. When you starting digging under the hood of Windows internals, things can get very complex. There are multiple legit instances of svchost.exe that will return if you do a search due to how Windows stores and services/updates critical OS files. Plus, you'll have versions for native 64-bit (amd64) and native 32-bit (wow64). For example, the instances in the WinSxS folders (aka the Windows Component Based Servicing Store) are the original versions in their component package folder. Your going to have the two architecture versions plus multiple releases depending on Windows Updates that are installed. The ones in the System32 and SysWoW64 folders are actually just NTFS hard links to "current version" ones stored in WinSxS. If you want to get a true second set of eyes on it, get us the full path to all instances (the full WinSxS path is very useful). If possible, the SHA-1 or MD5 hash of those files would be helpful too.
  5. This specific symptom along with the posted error message confirms the issue is being caused by something related directly to your PC, your network, your ISP, or the Microsoft Windows Defender SmartScreen service. Moving this to General Windows PC Help, but getting some log files uploaded would help our community assist in discovering what's going on.
  6. @Nightwatch66 this false positive should be fixed with our latest definitions. Please update Malwarebytes on this system and you should be good to go. Sorry for any confusion or issues this caused.
  7. @ktechno1 I like the idea, especially for unmanaged small business clients (or small-sized lightly-managed in some cases) that you and other Techbench partners work with. I'll connect with @exile360 to bubble it up to the greater Malwarebytes product team. With that being said, @exile360 does bring up some good points that you can get this functionality today with our new Malwarebytes OneView console and the Malwarebytes Endpoint Protection. Both of these are options to you via your Techbench partnership, just hit up your account manager for details.
  8. No problem. Glad to assist. Indeed. lots of good info there!! Thanks for the assist @1PW
  9. Hi @ryasa!! I can get you taken care of. It's because your Forums account does not have access to the private Techbench area of the Forums. I'm guessing you missed the call out in the newsletter on how to get access. Don't worry though, I got you all taken care of now.
  10. Hi @Tamus !! Thanks for being a long time supporter of Malwarebytes!! I am sorry to hear you are having issues with Malwarebytes and your premium license. In any event, we should be able to get this figured out and solved. Since it sounds like you had a legacy lifetime license, I would recommend checking your email for your purchase confirmation email. If it helps, that email should have come from Cleverbridge. If you cannot find that email, you will need to contact our support team and provide details around your purchase (e.g. email address used, copy of invoice if you have it, date of purchase, etc.). You can contact support here: https://support.malwarebytes.com/community/consumer/pages/contact-us
  11. @Fealty you now have access to the private Techbench and Toolset forums. Sorry for the delay on getting that set up.
  12. @Fealty I will look in to this asap. Depending on who your account manager is and when you joined, they may have been out of the office and hadn't processed your acocunt fully just yet.
  13. Hi @Mac29 welcome to our community!! I am sorry to hear you are having issues with using the forums, following a topic, managing your account settings, and accessing the site admins/moderators. Don't worry, I can share some info. Below is a quick overview of the steps with screenshots to help you out: Follow a Topic/Thread Go to the topic/thread you want to follow Click the Follow button near the top View Staff Moderators and Admins Under the Browse tab of the Forums ribbon UI, click on Staff Manage Your Account Settings You can manage your account settings and preferences, including your notification settings by clicking your account picture in the upper right and selecting Account Settings. From there, go to the settings you want to modify and change them as desired. Notification settings are on the right hand side in the Other Settings area or accessable directly at the following link: If you need anything else, just ask. We are here to help.
  14. @lmacri looking at what you have posted, this looks like a false positive with how the Windows Mail application is treating content within the emails. Unfortunately, being that its Windows Vista it's very likely the mechanism that powers this is no longer updated or supported since Windows Vista hit end of life about 2 years ago.
  15. @Fab4 Malwarebytes Windows Firewall Control support is handled by Binisoft at this time. You can contact them via their Contact page at https://www.binisoft.org/contact or by emailing support@binisoft.org. You may also find the user guide for Malwarebytes Windows Firewall Control helpful too. You can get that here: https://www.binisoft.org/pdf/guides/Malwarebytes-WFC-User-Guide.pdf
  16. Here are some tunes I have been listening too lately...
  17. IPS Community Suite 4.4.1 was pushed to our site today March 5, 2019. You can check the details for this release here: https://forums.malwarebytes.com/topic/187177-forums-update-ips-community-suite-441
  18. @ktechno1 your Forums account has been updated. You now have access to the private Techbench and Toolset areas of the Forums. I'll send you a PM with a direct link.
  19. Great question. When a new thread/topic is created in the Malwarebytes 3 section, the first reply will be from the Malwarebytes bot. This will not happen if the post is moved from another section of the Forums to the Malwarebytes 3 section. In the linked example, the thread was moved from another location. Hope that clears things up.
  20. @Taffy1812 what you describe is a caching feature of the editor. When it happens, there should be a link near the bottom of the editor to clear the cache.
  21. @lmacri thanks for the additional example!! I looked in to that thread and the Malwarebytes specific log files were archived/removed as part of general cleanup of old support log files that we recently started doing . So what you are experiencing is to be expected for a 200+ day old thread with some of the recent changes we have made around attachments and log files. Hope that helps clarify things.
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