[Malwarebytes uses all my RAM]

23 minutes ago, JDougherty said:

I am having the same problem with cloud end points.  Most of the affected workstations are shown as offline in the cloud interface although they are up and running and connected to the internet.  Will these machines be able to update the end point client although they don't appear online in our account or do I need to preform some action on each?

@JDougherty I recommend reaching out for help from our business support team: https://www.malwarebytes.com/support/business/

If you would rather utilize the Forums for support, we have a dedicate area for that here: https://forums.malwarebytes.com/forum/228-malwarebytes-endpoint-protection/

[Can't activated my premium license]

@nunaka while that's not what was asked for and is missing a lot of the things MB-Check collects, it still may be enough for us to work with. Looking at what you posted right now and will report back shortly. Thanks for following up!!

[Malwarebytes uses all my RAM]

@spilledinc sorry to hear you are still having issues and I apologize if it appeared I over looked your uninstall comment. Since I couldn't confirm your version info and your symptoms matched that issue, I posted that response. I apologize that was the incorrect solution to offer you.

With that being said, I would love the opportunity to help get things fixed and running properly.

It's possible that your web protection module might have become corrupted, which can be repaired without reinstalling Malwarebytes. Can you please try this and see if it solves your problem?:

1. Right click the Malwarebytes icon in the notification area/system tray and select Quit Malwarebytes
2. Launch Command Prompt as Administrator
3. Type the following: sc delete mbamwebprotection
4. Reboot the computer
5. Right click the Malwarebytes icon in the notification area/system tray and select Web Protection to re-enable it

If things are still being evil after that, then let's try starting off fresh and clean with everything by using the Malwarebytes Cleanup Utility (aka MB-Clean):

1. Download the latest version of MB-Clean
2. Close all open applications
3. Double-click and run mb-clean.exe. A prompt with an option to clean up the system will appear:
   • Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process
   • No - will exit the utility
4. Once the cleanup process is completed, a prompt will appear:
   • Yes – will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3.x
   • No – will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
     • We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).
5. Upon reboot, a prompt will appear:
   • Yes - will download, install and activate the latest version of Malwarebytes 3.x
   • No - will exit the utility and the cleanup process is complete
     • Choose this option if you do not want to download, install and activate the latest version of Malwarebytes 3.x
   • A log file ("mb-clean-results.txt") will be on your desktop. This might be needed if things didn't work out as planned.

What If Things Still Aren't Resolved?
If you continue to encounter issues after all of the above, then we will need some technical logs to dig in to this issue a little deeper. Please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Farbar Recovery Scan Tool (FRST)
  1. Download FRST and save it to your desktop.
     • FRST for Windows 64-Bit
     • FRST for Windows 32-Bit
       Note: You need to run the version compatible with your system. Check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  3. Press the "Scan" button
  4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
     • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
• MB-Check
  1. Download MB-Check and save to your desktop
  2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
  3. This will produce one log file on your desktop: mb-check-results.zip
     • This file will include the FRST logs generated from the previous set of instructions
     • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[Web Protection Will not Stay On]

13 minutes ago, PaulJ said:

Thanks Alex.  That seems to have done the trick--at least for now.

Awesome news!! Glad to help!!

[Malwarebytes uses all my RAM]

We're sorry you had issues with our program today. We've addressed the issue you described and here's what you need to do to fix it.

*** How to resolve / verify you have the fixed update package ***

Malwarebytes 3

Update package version 1.0.3803 (Malwarebytes 3) or v2018.01.27.12 (Malwarebytes 2.x) or higher contains the fix

1. Open Malwarebytes
2. Turn OFF web protection by Clicking on “settings”, click to turn web protection OFF
3. Under Scan Status (right side), click next to “Updates” to have Malwarebytes download the latest database
4. Restart PC (Note it may take up to 2 restarts after the update to stabilize the system)

To confirm that you are on the latest database please follow the steps below:

1. Open Malwarebytes
2. Click on Settings
3. Click on the About tab
4. Next to “Update package version” if you see version 1.0.3803 or higher you are on the latest database which addresses the issue.

To learn more about what happened, please go here:

If you continue to have issues or experience new ones, please let us know and we will go from there.

[Web Protection Will not Stay On]

@PaulJ Looks like @Porthos forgot to include his link. Don't worry, I can also help with that: https://downloads.malwarebytes.com/file/mb_clean

 

[Web Protection Not engaging]

@kfeutz sorry to hear you are still having issues. Can you please try this and let me know if it solves your problem?:

1. Right click the Malwarebytes icon in the notification area/system tray and select Quit Malwarebytes
2. Launch Command Prompt as Administrator
3. Type the following: sc delete mbamwebprotection
4. Reboot the computer
5. Right click the Malwarebytes icon in the notification area/system tray and select Web Protection to re-enable it

[Can't activated my premium license]

@nunaka I am sorry to hear you are having issues with our product. Sounds like we need to dive deeper in to this to find out what's going on. In order to do that, we will need some logs from you.

Please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Farbar Recovery Scan Tool (FRST)
  1. Download FRST and save it to your desktop
     Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  3. Press the "Scan" button
  4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
     • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
• MB-Check
  1. Download MB-Check and save to your desktop
  2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
  3. This will produce one log file on your desktop: mb-check-results.zip
     • This file will include the FRST logs generated from the previous set of instructions
     • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[Looks Like Another Bad Day]

@IanGreen sorry to hear you are having issues with our product. It looks like you are using an older version of Malwarebytes, which may be causing your issue. You can do an in-place upgrade by running our latest installer: https://downloads.malwarebytes.com/file/mb3

If you continue to encounter issues after that, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Farbar Recovery Scan Tool (FRST)
  1. Download FRST and save it to your desktop
     Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  3. Press the "Scan" button
  4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
     • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
• MB-Check
  1. Download MB-Check and save to your desktop
  2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
  3. This will produce one log file on your desktop: mb-check-results.zip
     • This file will include the FRST logs generated from the previous set of instructions
     • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[How to ReInstall MWB after reformatting HD]

Just now, coyotekathy said:

Thank you again, Alex. After clearing my head I was able to de- and re-activate my license, so now all is well.

Glad to help and appreciate the follow up with your good news!!

[How to ReInstall MWB after reformatting HD]

@coyotekathy you will need to create a support ticket at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help with accessing My Account, but if you send me a private message with your license I can take care of deactivating it.

[Ram Usage issue still going on new package]

@KCWeller sorry to hear you are still having issues. Can you please try this and let me know if it solves your problem?:

1. Right click the Malwarebytes icon in the notification area/system tray and select Quit Malwarebytes
2. Launch Command Prompt as Administrator
3. Type the following: sc delete mbamwebprotection
4. Reboot the computer
5. Right click the Malwarebytes icon in the notification area/system tray and select Web Protection to re-enable it

[Web Protection Off and memory leak after fixes]

12 minutes ago, pshegg said:

That worked - thank you

Awesome news!! Glad I had the opportunity to help.

[How to ReInstall MWB after reformatting HD]

2 minutes ago, coyotekathy said:

thanks for timely response Alex. I'll give it try. K

No problem!! Let us know how things go and if you need more help, we are here for you.

[Unable to Connect to Service]

Just now, normal said:

Hi Alex, Just re-installed and inserted licence and seems to work. Came back to Chrome, screen went totally black for about 1-2 seconds which has never happened before. Going to scan computer and see how that goes. Thanks.

So...mostly good news? Let us know how things go. I appreciate the update!!

[Web Protection Off and memory leak after fixes]

@pshegg looks like you are using an older version of Malwarebytes, which is likely causing your issue. You can do an in-place upgrade by running our latest installer: https://downloads.malwarebytes.com/file/mb3

[Web Protection Off and memory leak after fixes]

Hi @pshegg!! I moved your reply to it's own topic to get it dedicated attention. I am looking at the logs you posted now.

[Web protection still won’t start after fixes and reinstall]

Hi @Omenx

Sorry you are having issues with our product. I moved your reply to it's own topic to ensure it gets the proper dedicated attention.

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Farbar Recovery Scan Tool (FRST)
  1. Download FRST and save it to your desktop
     Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  3. Press the "Scan" button
  4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
     • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
• MB-Check
  1. Download MB-Check and save to your desktop
  2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
  3. This will produce one log file on your desktop: mb-check-results.zip
     • This file will include the FRST logs generated from the previous set of instructions
     • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[Web Protection locked Off, memory leak]

Just now, NexusTheBrony said:

fixed, thanks

@NexusTheBrony awesome news!!

[How to ReInstall MWB after reformatting HD]

Hi @coyotekathy!! Welcome to the Malwarebytes Forums.

If you need directions on installing Malwarebytes, we have them right here: https://support.malwarebytes.com/docs/DOC-1141

If you need directions on deactivating a previous license, see the following (opion 2 will likely be the best course of action for you): https://support.malwarebytes.com/docs/DOC-1037

 

[Unable to Connect to Service]

Hi @normal!! 

Sorry you are having issues with our product. I moved your reply to it's own topic to ensure it gets the proper dedicated attention.

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Farbar Recovery Scan Tool (FRST)
  1. Download FRST and save it to your desktop
     Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  3. Press the "Scan" button
  4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
     • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
• MB-Check
  1. Download MB-Check and save to your desktop
  2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
  3. This will produce one log file on your desktop: mb-check-results.zip
     • This file will include the FRST logs generated from the previous set of instructions
     • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

[Web Protection locked Off, memory leak]

@NexusTheBrony please try this and let me know if it solves your problem:

1. Right click the Malwarebytes icon in the notification area/system tray and select Quit Malwarebytes
2. Launch Command Prompt as Administrator
3. Type the following: sc delete mbamwebprotection
4. Reboot the computer
5. Right click the Malwarebytes icon in the notification area/system tray and select Web Protection to re-enable it

[Web Protection locked Off, memory leak]

@NexusTheBrony I am sorry you are having issues. Looking at your log files now. Hang tight.

[Malwarebytes email sent]

Thanks for the great news and kind words @Bigplayer!!

[Exploit Protection will not start after the update]

Hi @Geezman!! Sorry you are having issues with our product. I moved your reply to it's own topic since you have a different issue and to ensure it gets the proper dedicated attention.

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Farbar Recovery Scan Tool (FRST)
  1. Download FRST and save it to your desktop
     Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  3. Press the "Scan" button
  4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
     • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
• MB-Check
  1. Download MB-Check and save to your desktop
  2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
  3. This will produce one log file on your desktop: mb-check-results.zip
     • This file will include the FRST logs generated from the previous set of instructions
     • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.