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AlexSmith

Administrators
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About AlexSmith

  • Rank
    Staff
  • Birthday 08/11/1981

Contact Methods

  • Website URL
    https://www.malwarebytes.com/techbench

Profile Information

  • Location
    Minnesota
  • Interests
    Windows, malware, technicians, and video games

Recent Profile Visitors

5,180 profile views
  1. This specific symptom along with the posted error message confirms the issue is being caused by something related directly to your PC, your network, your ISP, or the Microsoft Windows Defender SmartScreen service. Moving this to General Windows PC Help, but getting some log files uploaded would help our community assist in discovering what's going on.
  2. @Nightwatch66 this false positive should be fixed with our latest definitions. Please update Malwarebytes on this system and you should be good to go. Sorry for any confusion or issues this caused.
  3. @ktechno1 I like the idea, especially for unmanaged small business clients (or small-sized lightly-managed in some cases) that you and other Techbench partners work with. I'll connect with @exile360 to bubble it up to the greater Malwarebytes product team. With that being said, @exile360 does bring up some good points that you can get this functionality today with our new Malwarebytes OneView console and the Malwarebytes Endpoint Protection. Both of these are options to you via your Techbench partnership, just hit up your account manager for details.
  4. No problem. Glad to assist. Indeed. lots of good info there!! Thanks for the assist @1PW
  5. Hi @ryasa!! I can get you taken care of. It's because your Forums account does not have access to the private Techbench area of the Forums. I'm guessing you missed the call out in the newsletter on how to get access. Don't worry though, I got you all taken care of now.
  6. Hi @Tamus !! Thanks for being a long time supporter of Malwarebytes!! I am sorry to hear you are having issues with Malwarebytes and your premium license. In any event, we should be able to get this figured out and solved. Since it sounds like you had a legacy lifetime license, I would recommend checking your email for your purchase confirmation email. If it helps, that email should have come from Cleverbridge. If you cannot find that email, you will need to contact our support team and provide details around your purchase (e.g. email address used, copy of invoice if you have it, date of purchase, etc.). You can contact support here: https://support.malwarebytes.com/community/consumer/pages/contact-us
  7. @Fealty you now have access to the private Techbench and Toolset forums. Sorry for the delay on getting that set up.
  8. @Fealty I will look in to this asap. Depending on who your account manager is and when you joined, they may have been out of the office and hadn't processed your acocunt fully just yet.
  9. Hi @Mac29 welcome to our community!! I am sorry to hear you are having issues with using the forums, following a topic, managing your account settings, and accessing the site admins/moderators. Don't worry, I can share some info. Below is a quick overview of the steps with screenshots to help you out: Follow a Topic/Thread Go to the topic/thread you want to follow Click the Follow button near the top View Staff Moderators and Admins Under the Browse tab of the Forums ribbon UI, click on Staff Manage Your Account Settings You can manage your account settings and preferences, including your notification settings by clicking your account picture in the upper right and selecting Account Settings. From there, go to the settings you want to modify and change them as desired. Notification settings are on the right hand side in the Other Settings area or accessable directly at the following link: If you need anything else, just ask. We are here to help.
  10. @lmacri looking at what you have posted, this looks like a false positive with how the Windows Mail application is treating content within the emails. Unfortunately, being that its Windows Vista it's very likely the mechanism that powers this is no longer updated or supported since Windows Vista hit end of life about 2 years ago.
  11. @Fab4 Malwarebytes Windows Firewall Control support is handled by Binisoft at this time. You can contact them via their Contact page at https://www.binisoft.org/contact or by emailing support@binisoft.org. You may also find the user guide for Malwarebytes Windows Firewall Control helpful too. You can get that here: https://www.binisoft.org/pdf/guides/Malwarebytes-WFC-User-Guide.pdf
  12. Here are some tunes I have been listening too lately...
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