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AlexSmith

Administrators
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    1,194
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About AlexSmith

  • Rank
    Staff
  • Birthday 08/11/1981

Contact Methods

  • Website URL
    https://www.malwarebytes.com/techbench

Profile Information

  • Location
    Minnesota
  • Interests
    Windows, malware, technicians, and video games

Recent Profile Visitors

4,938 profile views
  1. @Fealty you now have access to the private Techbench and Toolset forums. Sorry for the delay on getting that set up.
  2. @Fealty I will look in to this asap. Depending on who your account manager is and when you joined, they may have been out of the office and hadn't processed your acocunt fully just yet.
  3. Hi @Mac29 welcome to our community!! I am sorry to hear you are having issues with using the forums, following a topic, managing your account settings, and accessing the site admins/moderators. Don't worry, I can share some info. Below is a quick overview of the steps with screenshots to help you out: Follow a Topic/Thread Go to the topic/thread you want to follow Click the Follow button near the top View Staff Moderators and Admins Under the Browse tab of the Forums ribbon UI, click on Staff Manage Your Account Settings You can manage your account settings and preferences, including your notification settings by clicking your account picture in the upper right and selecting Account Settings. From there, go to the settings you want to modify and change them as desired. Notification settings are on the right hand side in the Other Settings area or accessable directly at the following link: If you need anything else, just ask. We are here to help.
  4. @lmacri looking at what you have posted, this looks like a false positive with how the Windows Mail application is treating content within the emails. Unfortunately, being that its Windows Vista it's very likely the mechanism that powers this is no longer updated or supported since Windows Vista hit end of life about 2 years ago.
  5. @Fab4 Malwarebytes Windows Firewall Control support is handled by Binisoft at this time. You can contact them via their Contact page at https://www.binisoft.org/contact or by emailing support@binisoft.org. You may also find the user guide for Malwarebytes Windows Firewall Control helpful too. You can get that here: https://www.binisoft.org/pdf/guides/Malwarebytes-WFC-User-Guide.pdf
  6. Here are some tunes I have been listening too lately...
  7. IPS Community Suite 4.4.1 was pushed to our site today March 5, 2019. You can check the details for this release here: https://forums.malwarebytes.com/topic/187177-forums-update-ips-community-suite-441
  8. @ktechno1 your Forums account has been updated. You now have access to the private Techbench and Toolset areas of the Forums. I'll send you a PM with a direct link.
  9. Great question. When a new thread/topic is created in the Malwarebytes 3 section, the first reply will be from the Malwarebytes bot. This will not happen if the post is moved from another section of the Forums to the Malwarebytes 3 section. In the linked example, the thread was moved from another location. Hope that clears things up.
  10. @Taffy1812 what you describe is a caching feature of the editor. When it happens, there should be a link near the bottom of the editor to clear the cache.
  11. @lmacri thanks for the additional example!! I looked in to that thread and the Malwarebytes specific log files were archived/removed as part of general cleanup of old support log files that we recently started doing . So what you are experiencing is to be expected for a 200+ day old thread with some of the recent changes we have made around attachments and log files. Hope that helps clarify things.
  12. @lmacri can you share any examples of the older threads where you could not download your old files? It's possible they have been archived/removed depending on what file they are, where it was posted, and how long ago. So far, the one posted in here was your OP, which you mentioned actually worked, and a thread where you were not the OP. I want to make sure we are aware of any issues where things aren't working properly. Especially if we need to get IPS (our Forums host) working on a fix for it. Update on the thread you linked to where you said staff was not properly informed, I looked at it and the recent posts with a correct Box link actually came from our staff. The older links that did not work are from posts before this was in place. In any event, I am going through and updating that thread to prevent confusion going forward.
  13. Great questions. It is a recent change that applies to particular areas of the Forums where requests for support and logs commonly occur. I'll take a look at your example post, but that might be an oversight with permissions on the particular section you posted in. Are there other examples where you cannot download your own posted content? As far as Malwarebytes Staff goes, we did inform them but like anything new it may take people a little bit of time to adjust to change. I'll make sure to follow up on the example you showed me.
  14. @lmacri sorry for the issues you have been encountering here. The below should help get you all squared away. The Malwarebytes_2.1.8_SSE2_Hotfix.zip attachment can be directly downloaded from our Box system here: https://malwarebytes.box.com/s/0fy8i5slox1z1pld8cq05dxglsfdpq82 As far as not being able to download log files goes, that is due to limited access rights/permissions as @exile360 and @David H. Lipman mentioned. Only authorized users groups (e.g. Staff, Experts, Trusted Advisors, etc.) and the original poster can download log attachments in applicable areas of the Forums.
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