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AlexSmith

Administrators
  • Content count

    961
  • Joined

  • Last visited

  • Days Won

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5 Followers

About AlexSmith

  • Rank
    Staff
  • Birthday 08/11/1981

Contact Methods

  • Website URL
    https://www.malwarebytes.com/techbench

Profile Information

  • Location
    Minnesota
  • Interests
    Windows, malware, technicians, and video games

Recent Profile Visitors

3,626 profile views
  1. AlexSmith

    Erasing of remained attachments

    By default, Attachments are supposed to be deleted from posts that are deleted. Can you PM me some examples of this?
  2. AlexSmith

    Duplicate email notifications

    Thanks for the confirmation!!
  3. Below is a screenshot and some Paint action showing the Back to Top link. Is that not what you are looking for?
  4. @florinch thanks for the feedback. I can help answer some of these since we already have some of this in place. The Like This/Reputation system turned off right now. We may explore enabling this in the future. This is already at the bottom of every post. The + icon is for Multi-Quote followed by the regular Quote button. This is already at the bottom of the page/topic.
  5. AlexSmith

    Try to block suspicious IPs

    Hi @florinch!! Thanks for the feedback. We actually already have and use some of the stuff you call out above. We are also testing some new capabilities to help reduce the spammers that still trickle through.
  6. AlexSmith

    Add an Report option in Profile

    @florinch thanks for the feedback. We will check with IPS, our Forums platform provider, to see if this is an available option then go from there.
  7. Glad to hear the good news and I am always glad to help!!
  8. @bobmecc62 I got your PM. Thank you!! I have reset your key and it should activate just fine now. Since you are using a legacy lifetime key, make sure you are putting the ID and Key values in the right fields. In Malwarebytes 3.x, the Key field is first and the ID field is second.
  9. @bobmecc62 sorry to hear you are having issues with Malwarebytes and your license. Don't worry though, wecan help you resolve this. First, we need some logs to make sure everything is working fine from a technical perspective: Gather Logs with the Malwarebytes Support Tool Download the Malwarebytes Support Toolfrom here: https://downloads.malwarebytes.com/file/mbst Locate the executable file "mb-support-x.x.x.xxx.exe" and double-click to launch the application. Place a check mark next to Accept License Agreement by clicking the box then click Next. Click Advanced Options then click Gather Logs Wait for the gathering process to complete (which will place mbst-grab-results.zip on your Desktop) then click OK to close Attach the mbst-grab-results.zip on your desktop to your reply. Second, send me a PM with your license key so we can make sure everything is fine with it. If needed, we can reset it.
  10. @Xandros sorry to hear you are having issues. We can help you resolve this. First, we need some logs to make sure everything is peachy from a technical perspective: Gather Logs with the Malwarebytes Support Tool Download the Malwarebytes Support Toolfrom here: https://downloads.malwarebytes.com/file/mbst Locate the executable file "mb-support-x.x.x.xxx.exe" and double-click to launch the application. Place a check mark next to Accept License Agreement by clicking the box then click Next. Click Advanced Options then click Gather Logs Wait for the gathering process to complete (which will place mbst-grab-results.zip on your Desktop) then click OK to close Attach the mbst-grab-results.zip on your desktop to your reply. Second, send me a PM with your license key so we can make sure everything is solid with it.
  11. AlexSmith

    installed MB but unable to run it

    @Groenewald I went ahead and moved your topic to our Malware Removal for Windows section. No need to create a new topic/thread. As called out, it is recommended to do the following so our community experts can more easily assist you:
  12. Since this is a legal and EULA related question, you will want to contact our legal department as called out in the EULA. Locking thread since this needs to be handled directly with our legal team.
  13. AlexSmith

    Infected rundll32.exe file

    Hi @kirstenk!! I moved your thread because it looks like you are potentially infected. It's best to get a some assistance from a malware removal expert jsut to be sure. To help move things along as fast as possible, please perform the actions called out in the following thread to help get the logs our community experts need:
  14. The Malwarebytes for Android team is aware of this false positive issue and an update to fix this will be released soon.
  15. AlexSmith

    Can not turn on web protection

    ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: If you are having licensing issues, please do the following: Thanks in advance for your patience. -The Malwarebytes Forum Team
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