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AlexSmith

Administrators
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About AlexSmith

  • Rank
    Staff
  • Birthday 08/11/1981

Contact Methods

  • Website URL
    https://www.malwarebytes.com/techbench

Profile Information

  • Location
    Minnesota
  • Interests
    Windows, malware, technicians, and video games

Recent Profile Visitors

4,160 profile views
  1. Hi @Fixer!! You now have access to that forum as a Techbench member.
  2. @mahonr this was a false positive from a database update earlier today. All you need to do is update to the latest database to fix this. Open Malwarebytes and on the right hand side of the Dashboard select the link next to Updates (link may say Current). That will force a database update to resolve this issue.
  3. Topic has been reopened per request. Thanks
  4. @andis59 thank you for the details!! That really helps a lot. Anyways, those are files processed by our heuristic machine learning engine.
  5. @andis59 can you post a log file or scan report from Avira? This looks like it's a false positive of some of our files that use a GUID for the filename, but seeing their logs/reports would help to be sure on that.
  6. That's really strange. I will take a look at the logs and try to see what happened. In the meantime, I have placed the image in your post that you had issues with.
  7. AlexSmith

    Forum Slow and Errors

    Thanks for posting this. We saw it too but It seems to have fixed itself already.
  8. @OutOfMyDepth I am sorry to hear you had issues getting support. I have messaged our team of helpers to get you some assistance.
  9. AlexSmith

    'invisible image' viruses

    Okay, we can look in to them when you get back. I know last time we asked for logs in June your PC was not available for a few days too. Odd coincidence I am sure, so please make sure to follow up so we can help you. So can you see their PC? Do you think you know who the attacker is?
  10. AlexSmith

    'invisible image' viruses

    Wow. That doesn't sound good at all. So are you watching this happen in real time when they do this? Where are they copying the files to? What kinds of files are being stolen? Any chance you can get me some logs on the PC this is happening on? Gather Logs with the Malwarebytes Support Tool Download the Malwarebytes Support Tool from here: https://downloads.malwarebytes.com/file/mbst Locate the executable file "mb-support-x.x.x.xxx.exe" and double-click to launch the application. Place a check mark next to Accept License Agreement by clicking the box then click Next. Click Advanced Options then click Gather Logs Wait for the gathering process to complete (which will place mbst-grab-results.zip on your Desktop) then click OK to close Attach the mbst-grab-results.zip on your desktop to your reply.
  11. AlexSmith

    'invisible image' viruses

    What specifically do they do? When does it occur? Do you have any screenshots or videos showing this behavior that you can share?
  12. AlexSmith

    'invisible image' viruses

    @SpencerPcGamer you have posted about this a few times on our Forums. Can you share any details on the exact symptoms you are encountering?
  13. AlexSmith

    1.12.1.97 not working on XP

    Thanks for the confirmation. The Windows XP issue was not resolved with 1.12.1.100. This is still a known issue that our teams are working on.
  14. IPS Community Suite was updated this morning to version 4.3.5. Please see the original post above for additional details.
  15. AlexSmith

    Activation without internet

    @anewname the version you are using requires an active internet connection for things like updates and activation. This requirement is called out in the System Requirements for the product: https://www.malwarebytes.com/premium/#tech-specs
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