[Thanks Malwarebytes team!]

17 hours ago, Piriyah said:

Hello, I have been using this service for years around the time a for life subscription was available and wanted to say thanks to all the teams working on this application. Ive never had trouble switching devices or waiting lengthy amounts of time for customer support nor any vulnerabilities on my systems. Keep it up guys, you're doing a great job! 🙂

@Piriyah we are humbled by your experience and appreciate your kind words.

And echoing @LDTate, thank you for choosing Malwarebytes!!

[Standalone Issue Scanner]

16 minutes ago, Amaroq_Starwind said:

I read about the Malwarebytes Issue Scanner included with the Techbench, and I was curious about something.

Is there any chance we could eventually get a standalone version of the issue scanner, even if it were a non-portable and/or license-locked version?

Glad to hear you like what you have read about the Malwarebytes Issues Scanner. It's a powerful tool in the right hands and can make the life of a technician easier.

Right now, it's an exclusive component of the Malwarebytes Toolset which is available as part of the Malwarebytes Techbench Advanced program for Technicians. Honestly, it is designed to be used by a technical user that is used to diagnosing and repairing PCs. 

With that being said, in the future you may see the Malwarebytes Toolset or components of it like the Malwarebytes Issue Scanner become accessible in other products and/or channels of ours that cater towards a more technical user.

[Should I have you remove some attached files?]

I have removed them per your request.

In the future, I recommend  you directly message a moderator or admin for help like this.

Locking thread as request has been fulfilled. 

[MWB Anti Bundleware guide missing or dead link]

Hi @Fixer!!

You now have access to that forum as a Techbench member.

[Malware Crashs word every time it opens. Word 10 office 365]

@mahonr this was a false positive from a database update earlier today. All you need to do is update to the latest database to fix this.

Open Malwarebytes and on the right hand side of the Dashboard select the link next to Updates (link may say Current). That will force a database update to resolve this issue.

[I found strange app on AppData/Roaming]

Topic has been reopened per request.

Thanks

 

[Strange file in MBAMService directory]

@andis59 thank you for the details!! That really helps a lot.

Anyways, those are files processed by our heuristic machine learning engine.

[Strange file in MBAMService directory]

@andis59 can you post a log file or scan report from Avira? This looks like it's a false positive of some of our files that use a GUID for the filename, but seeing their logs/reports would help to be sure on that.

[Edition: There was a problem processing the uploaded file. -200]

That's really strange. I will take a look at the logs and try to see what happened.

In the meantime, I have placed the image in your post that you had issues with.

[Forum Slow and Errors]

Thanks for posting this. We saw it too but It seems to have fixed itself already.

[Too busy or too difficult - it would be helpful to know.]

@OutOfMyDepth I am sorry to hear you had issues getting support. I have messaged our team of helpers to get you some assistance.

[1.12.1.97 not working on XP]

On 7/25/2018 at 10:29 AM, Sampei_Nihira said:

Same problems with version 1.12.1.100.

Thanks for the confirmation. The Windows XP issue was not resolved with 1.12.1.100. This is still a known issue that our teams are working on.

[Activation without internet]

5 minutes ago, anewname said:

hi @AlexSmith,  Thanks for getting back, you can do if you want however this is really a short term single installation that is required and the infrastructure of the site doesn't allow for workstations (PCs/Servers) to be connected to the internet at any time.

When you say "non-managed SMB product" I have been able to update the rules during the trial period manually and without internet access, so for me the only requirement now is the ability to activate the license off line.  Are you confirming that this is not possible ?

@anewname the version you are using requires an active internet connection for things like updates and activation. This requirement is called out in the System Requirements for the product: https://www.malwarebytes.com/premium/#tech-specs

[Activation without internet]

@anewname it seems like you have special environment and deployment needs. Malwarebytes for Windows, which you appear to be using according to the logs, is a consumer and non-managed SMB product that isn't designed to in the specialized situation you describe. Would you like me to get you connected with a member of our business team for a better solution for your enterprise like Malwarebytes Endpoint Security?

[Added: four attachments. Result: no attachments.]

@grahamperrin Thanks for bringing this to our attention. I looked via the Admin panel and I see the image files you attached are assigned to your profile and assigned to that topic, but like you mention they are not visible in the topic itself unless you attempt to Edit it then you see them as attachments in the Editor but not in the topic itself. That's just super strange since the Forums software is hard coded to display the attachments even you remove the previews from the body content editor.

We will have to forward this to IPS to look deeper in to it.

On an interesting note, I have attempted to recreate this issue with a new topic and have so far been unable to do so. I tried attaching images to a new topic and tried doing it by placing placeholder content first then adding via an edit. In both instances, the attachments worked fine. So this issue is strange for sure.

[Added: four attachments. Result: no attachments.]

@grahamperrin sorry for the delay in a follow up. I'm going to help get this issue looked in to.

Just to make sure I have this correct, the problem you encountered is that you attempted to attach 4 images in an initial post, but the end result was the post had none of the images you attached correct? Did you by chance get any error message at all?

[How to become an authorized reseller of Malwarebytes?]

@Sahar I will look in to this and get back to you via private message asap.

[Attachments aren't accessible - Access Denied error]

Confirmed: The default user profile image may be missing on accounts created between 05/29/2018 @ 8am and 05/30/2018 @ 10am Central

[Attachments aren't accessible - Access Denied error]

16 minutes ago, kevinf80 said:

The following thread has attachment issues:

 

Thank you. Looking in to this to see if it's another unresolved issue.

[Attachments aren't accessible - Access Denied error]

**UPDATE**

We have been diligently working with IPS on this issue. Most attachment and image issues have been resolved, but we still have one being looked in to.

Resolved:

• Unable to access new attachments (access denied)
• Profile images not loading
• Uploaded images not displaying

Unresolved:

• The contents of file attachments uploaded between 05/29/2018 @ 8am and 05/30/2018 @ 10am Central are incorrectly replaced with an XML based access denied error message
• The default user profile image may be missing on accounts created between 05/29/2018 @ 8am and 05/30/2018 @ 10am Central

Thank you for posting all of this and working with us through these issues. If you come across issues, please continue to report them here with links to where the problem is.

[Duplicate email notifications]

9 minutes ago, David H. Lipman said:

This appears to have been been fixed by the Forum 'ware upgrade that has yet to be formally announced.

Thanks for the confirmation!!

[Can't Activate Trial which I have done successfully in the past]

20 minutes ago, bobmecc62 said:

Thank you Alex now working fine.

I was inserting the ID Fields the wrong way round

this was the way shown on my original instructions.

Glad to hear the good news and I am always glad to help!!

[Can't Activate Trial which I have done successfully in the past]

@bobmecc62 I got your PM. Thank you!!

I have reset your key and it should activate just fine now.

Since you are using a legacy lifetime key, make sure you are putting the ID and Key values in the right fields. In Malwarebytes 3.x, the Key field is first and the ID field is second.

[Can't Activate Trial which I have done successfully in the past]

@bobmecc62 sorry to hear you are having issues with Malwarebytes and your license. Don't worry though, wecan help you resolve this.

First, we need some logs to make sure everything is working fine from a technical perspective:

Gather Logs with the Malwarebytes Support Tool

1. Download the Malwarebytes Support Toolfrom here: https://downloads.malwarebytes.com/file/mbst
2. Locate the executable file "mb-support-x.x.x.xxx.exe" and double-click to launch the application.
3. Place a check mark next to Accept License Agreement by clicking the box then click Next.
4. Click Advanced Options then click Gather Logs
5. Wait for the gathering process to complete (which will place mbst-grab-results.zip on your Desktop) then click OK to close
6. Attach the mbst-grab-results.zip on your desktop to your reply.

Second, send me a PM with your license key so we can make sure everything is fine with it. If needed, we can reset it.

[Can't Activate Trial which I have done successfully in the past]

@Xandros sorry to hear you are having issues. We can help you resolve this.

First, we need some logs to make sure everything is peachy from a technical perspective:

Gather Logs with the Malwarebytes Support Tool

1. Download the Malwarebytes Support Toolfrom here: https://downloads.malwarebytes.com/file/mbst
2. Locate the executable file "mb-support-x.x.x.xxx.exe" and double-click to launch the application.
3. Place a check mark next to Accept License Agreement by clicking the box then click Next.
4. Click Advanced Options then click Gather Logs
5. Wait for the gathering process to complete (which will place mbst-grab-results.zip on your Desktop) then click OK to close
6. Attach the mbst-grab-results.zip on your desktop to your reply.

Second, send me a PM with your license key so we can make sure everything is solid with it.