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[ RESOLVED ] Malwarebytes RTP Popup
Firefox replied to ahedix's topic in Malwarebytes for Windows Support Forum
Everyone please check for updates and see if it fixes your issue, it did for me. -
Everyone please check for updates and see if it fixes your issue, it did for me.
- 74 replies
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- rtp detection
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I'm sorry the software isn't working properly but we'll do our best to help. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Also if you can include the logs showing the blocks, that would be helpful. Thank you
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Is malwarebytes still active if
Firefox replied to Vivec22's topic in Malwarebytes for Windows Support Forum
Your very welcome @Vivec22 feel free to post should you have any further questions. -
Is malwarebytes still active if
Firefox replied to Vivec22's topic in Malwarebytes for Windows Support Forum
Yes, if you want to use the protection of Windows Defender together with Malwarebytes Premium, you indeed need to turn off "always register Malwarebytes in the windows security center" Have no fear, your Malwarebytes Premium will still be fully active and protecting your computer so long as you license is activated. -
Password - Change of Malwarbytes Password
Firefox replied to parrtime's topic in Malwarebytes for Windows Support Forum
Sorry your having issues... some things to try Use a different browser to try to reset your password Check your junk/spam folders for any emails with codes Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help, note that it can take 3-7 work days to get a reply.- 1 reply
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Malwarebytes 4.5.13 news not showing in GUI.
Firefox replied to brad03's topic in Malwarebytes 4.x Beta
Thanks, saw it this morning, my Malwarebytes updated to 4.5.14.210 update package 1.0.60089 and confirmed its operational -
Removing Temporary Files
Firefox replied to mwiebe71's topic in Malwarebytes for Windows Support Forum
No, Malwarebytes does not remove or clean out temp files... you can always use the built in tools that come with Windows like Disk Cleanup In my examples below you can see it would clean up 4.15GB if I pressed OK Disk cleanup in Windows- 1 reply
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Meet our security advisor for an AMA discussion
Firefox replied to AdvancedSetup's topic in Malwarebytes News
Pick me coach -
Windows Security Center?
Firefox replied to yardbird's topic in Malwarebytes for Windows Support Forum
I have found that most computers that can run Win7 can actually run Win10 for the most part.. -
Windows Security Center?
Firefox replied to yardbird's topic in Malwarebytes for Windows Support Forum
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Short answer is yes... If you have Windows 10 or 11, it comes with Windows Defender which is a good combination with Malwarebytes. Here is the reason for having an AV (layered protection) Malwarebytes will not conflict with Defender. The reason many of us members are pushing Keeping Defender on is the following. Malwarebytes does not target script files during a scan... That means MB will not target; JS, HTML, VBS, .CLASS, SWF, BAT, CMD, PDF, PHP, etc. It also does not target documents such as; PDF, DOC, DOCx, XLS, XLSx, PPT, PPS, ODF, etc. It also does not target media files; MP3, WMV, JPG, GIF, etc. Malwarebytes will block files like these if malicious on execution-only. And, Malwarebytes is not designed to function like normal AV scanners and uses a new kind of scan engine that relies mostly on heuristics detection techniques rather than traditional threat signatures. Malwarebytes is also designed to look in all the locations where malware is known to install itself/hide, so a full or custom scan shouldn't be necessary, especially on any sort of frequent basis (like daily), especially since the default Threat Scan/Quick Scan checks all loading points/startup locations, the registry, all running processes and threads in memory, along with all system folders, program folders, and data folders as well as any installed browsers, caches, and temp locations. This also means that if a threat were active from a non-standard location because Malwarebytes checks all threads and processes in memory, it should still be detected. The only threat it *might* miss would be a dormant/inactive threat that is not actively running/installed on a secondary drive, however, if the threat were executed then Malwarebytes should detect it. Additionally, whenever a new location is discovered to be used by malware the Malwarebytes Research team adds that location dynamically to the outgoing database updates so the locations that are checked by the default Threat/Quick Scan in Malwarebytes can be changed on the fly by Research without requiring any engine or program version updates/upgrades. An AV will catch the file just by downloading it or just opening a folder with a detected file in it. For example, you get an email with an infected attachment, Malwarebytes will not even blink until you run it yet Defender will detect it if it is in their database without even actually clicking on it. Remember the list of files Malwarebytes does not target. Then I will leave you with this. As good as Malwarebytes is, it is just a layer of protection. Using a browser that has Ublock Origin and the Malwarebytes Browser guard enabled is also a layer of protection. Not opening attachments from an email unless you were expecting it from a specific user during a specific time period. Do not use Torrents. Do not install every free software you find. Do not click links in an unknown email. Go directly to the site listed in the email. Having a monthly image of your computer on an external drive that is only connected during the backup is actually better than any protective software ever made. Macrium Reflect free is the program I use and place on every computer I service.
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Malwarebytes support assistance
Firefox replied to mbuser99's topic in Malwarebytes for Windows Support Forum
I can take up to 7 working days (does not include weekends or holidays) to get a reply from support. Do not create new tickets as that will only prolong your reply from support. Also make sure you check your junk/spam folders for any possible replies. Thanks for posting your support ticket number above, perhaps @AdvancedSetup can take a peak and see where you are in the queue. -
Issue after 4.5.14 install
Firefox replied to drdas's topic in Malwarebytes for Windows Support Forum
@drdas let us know if that works out for you. -
Issue after 4.5.14 install
Firefox replied to drdas's topic in Malwarebytes for Windows Support Forum
Thanks for the logs... I would try this to see if it fixes it for you. Do an uninstall using the support tool (Clean) Then Reboot the computer, Install a fresh copy, (do not install Malwarebytes Privacy) Activate (if not already activated) Reboot one more time (even if it does not ask you too. See if that corrects your issues. -
Would you happen to have a scan log available where this happened that you can share so we can see what it picked up?
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'Web Protection' hangs PC
Firefox replied to tkmops's topic in Malwarebytes for Windows Support Forum
Thanks for getting back to us and giving us a status. -
Malwarebytes 4.5.13 news not showing in GUI.
Firefox replied to brad03's topic in Malwarebytes 4.x Beta
Only reported it, as sometimes when you make a change in one place, it may fix other things..