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Hello and Welcome... It appears your are running Win10 build 18323 inside build Microsoft Windows Information ================================== Product Name: Windows 10 Pro for Workstations Architecture: x64 Current Build: 18323 Thanks for the logs, also so you know this issue is being looked into by staff, you can follow along in this topic

Hello, the issue is already being looked at and its due to the Insider Build... there are multiple threads here on the forum discussing the issue, for example this one RIGHT HERE

Hello, thanks for the log files... I would start with removing these two entries from your hosts file, then reboot and see if your Malwarebytes will activate. 0.0.0.0 keystone.mwbsys.com 0.0.0.0 telemetry.malwarebytes.com

Hello and Welcome Please provide the requested logs from above so we can take a look to make sure its not something on your computer blocking the activation servers. Once you done that then you will have to contact the help desk to resolve the license issue as mentioned below. That can only be solved by contacting the HELP DESK RIGHT HERE and creating a ticket.

If you disabled to Automatically download and install applications component updates and Notify me when full versions updates are available, you probably won't get the update.... You would have to turn those back on and click Install Application Updates...

For those questions we may have to wait from a reply from staff/developers

My workstation has Dual Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz with 32GB Ram and works perfectly fine... (showing 16 cores)

From the main site below, you can see that Windows 10 is supported so Yes it will run just fine... Software requirements Windows 10 (32/64-bit) Windows 8.1 (32/64-bit) Windows 8 (32/64-bit) Windows 7 (32/64-bit) Windows Vista (Service Pack 1 or later, 32/64-bit)* Windows XP (Service Pack 3 or later, 32-bit only)* Active Internet connection

Here is one more for the list... https://www.malwarebytes.com/remediationmap/

Great! Thanks for the following up with the information.

Your welcome, hope they get it all sorted out for you...

After skimming through your logs, I would recommend you do a clean removal and reinstall of Malwarebytes. If that does not correct it then we can gather some NEW logs and dig in deeper to see what might be causing the issue for you. Please download the Malwarebytes Support Tool and use it to do a Clean Removal and reinstall of Malwarebytes Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by the User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a check-mark next to Accept License Agreement and click Next You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!" Click the Advanced Options link - do not click Get Started Click the CLEAN button | A progress bar will appear and the program will proceed to remove Malwarebytes from your computer Upon completion, click OK Follow the onscreen prompts to reboot and reinstall Malwarebytes If you do not get prompted to reinstall Malwarebytes then download the latest version from the link below. Download the Latest MB3 v3.6.1.2711 CU 1.0.527 from ->>RIGHT HERE<<- Then let me know if you're still having issues getting Malwarebytes to start. Thanks

Hello and Welcome @DaDep Please provide the diagnostic logs mentioned above under technical issues (hidden contents) Also you may want to try out the latest version in case your using an older version, click on Settings -> Application -> Install Application Updates

Hello and Welcome That can only be solved by contacting the help desk RIGHT HERE and creating a ticket.

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I have installed that latest version however this file is unchanged for me an is dated 9/19/2018. It does not have today's date so I would assume this is not for the current build of 527, as it does not mention anything about the Freeze issue.

Hello and Welcome to Malwarebytes, a Full scan will take some time to scan a drive. All that is really needed is a Threat Scan, that will scan all the places where malware likes to hide and clean up your system. Also if you enable Rootkit scanning that will also increase the time it takes it to scan a drive. As for the screenshot above, since you were doing a Full scan, that would explain whey Malwarebytes Service was using up your hard drive as in the screenshot shows.

I did this on two computers, on one of them it took 3 retries to get it to find the new version.... just thought I would mention it.

Can confirm, this happened on my system as well, Win10 1809

@Jonahsworm please see this topic below...

Largest collection ever of breached data found Store of 770m email addresses and passwords discovered after being put on hacking site https://www.theguardian.com/technology/2019/jan/17/breached-data-largest-collection-ever-seen-email-password-hacking https://www.troyhunt.com/the-773-million-record-collection-1-data-reach/

Good catch @shadowwar, I missed the "driver" part...

Hello and Welcome... Not sure if they could do that or not, but if they can the only way to do it is by contacting the help desk ->>RIGHT HERE<<- by creating a ticket.

That's what I thought, thanks for confirming that...

Hello and Welcome to Malwarebytes... You need to remove the following from your hosts file in order to be able to contact the license server... 0.0.0.0 keystone.mwbsys.com Reboot our computer after and you should be OK