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Found 3 results

  1. Hi, I am premium user. We are having problems related to the computer freezing. It was suggested to uninstall the software and install a previous known working version. How do I deactivate the license before uninstall and reactivate the license after reinstalling the working version? I.e. how to I reuse the an existing license whether on the same machine or a different machine? Thank you.
  2. My friend has a licensed version 3 of Malwarebytes on his desktop PC. It comes up for automatic renewal in Jan 2019. He also has a laptop with the free version installed and would like to purchase a license for it as well in January. How would he go about this and obtain the discounted price of $32.50 per computer ($64.99 for two computers) shown on the Malwarebytes website?
  3. I can't believe I am the first person ever to need this, but I must be. I needed to add a computer to existing business subscription, so basically to increase the license count on that subscription. First found that's not possible online. A thread where another person asked this question said that it's a sales question. Called sales, they had no idea what I was talking about (granted, I might not have explained myself very clearly). So I submitted an online ticket and received a reply informing me that it is not possible to change license count on existing subscription. The reply told me my options are either to get a different subscription for additional system or wait till current subscription expires, not to renew it and buy a new one with correct number of licenses. Both options are really not acceptable, I don't want to keep up with 100 different subscriptions and I don't want to have to change subscriptions and have to redo all clients because of one addition. Another post discussing this question said MalwareBytes may be working on a way to be able to change number of license seats online. Is there anything like this in the works? Am I the first person ever that needed this? Did no one else ever found themselves adding computers after purchasing a subscription? Or is there a way to do it now that's kept secret from those like me? Thank you Vassili
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