[ RESOLVED ] malwarebytes has no updates last update was sept 21 at 10:45am cds

[jmboyd]

hi my malware has not recived any updates  last one was sept 21st at 10:45 am thanks 

[Firefox]

I'm sorry the software isn't working properly but we'll do our best to help.

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

[jmboyd]

here go  i still not update pass 10-:45 am 09/21/22 when updates say no updates 

mbst-grab-results.zip

[Firefox]

Thanks for those logs, for some reason they are not entirely complete, can you also post the logs below please?

he Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer.

There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit.

To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions

Download and launch Farbar Recovery Scan Tool

1. Download the Farbar Recovery Scan Tool
   Do not click on any Ads.
2. Locate the file you downloaded on your computer.
   Downloaded files are often saved to the Downloads folder.
3. Double-click the downloaded file to run the Farbar Recovery Scan Tool.
    
   
4. A Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC.
   Disable smart screen ONLY if it interferes with software we may have to use:  What is SmartScreen and how can it help protect me?
    
        a.  Click More info.
    
   
        b.  Click Run anyway.
    
   
5. When the User Account Control window appears, click Yes.
    
   
    
6. To accept the Disclaimer of warranty, click Yes.
    
   
    
7. Ensure only the boxes listed below are checked
    
   
   Registry  Services  Drivers
   Processes  Internet  One month
   Addition.txt
    
   
    
8. Disable any Antivirus software you have installed ONLY if it stops software we may use from working.
   Please remember to re-enable any Antivirus software when we are finished running scans
    
   Click Scan. The scan may take a few minutes to complete.
    
   
9. When the scan completes, Farbar Recovery Scan Tool shows two messages:

• Scan completed. FRST.txt is saved in the same directory FRST is located.
   
  
• Addition.txt is saved in the same directory FRST is located.
   
  
• Click OK to close each message window

 

Please attach both of those logs on your next reply, DO NOT copy/paste the contents of the logs directly

 

 

Thanks

[jmboyd]

here go  are sure  i seeing more floks saying that malwarebytes has not update  from the 21st too 

FRST.txt Addition.txt

[brad03]

This appears to be a wide-spread issue as of now i can confirm that I'm also experiencing this as a few others as well.  

[AdvancedSetup]

Please see the following post @jmboyd

We should resume updates again, once the other changes are in place.

Thank you

 

[fxjacobb]

I'm experiencing no updates since Wednesday 09/21 at 10:15 AM MST.

It's now 09/23 and still no updates.

 

[David H. Lipman]

2 minutes ago, fxjacobb said:

I'm experiencing no updates since Wednesday 09/21 at 10:15 AM MST.

It's now 09/23 and still no updates.

 

Please reference:  Resolution of today’s web filtering issue

[Arsenal123]

6 hours ago, AdvancedSetup said:

Please see the following post @jmboyd

We should resume updates again, once the other changes are in place.

Thank you

 

just to confirm updates have ben temporaily suspended?  I'm having the same issue any ideas on how long it will be

Edited September 23, 2022 by Arsenal123

[David H. Lipman]

This is a Quality Control corrective measure.  Due to the preponderance and prevalence of malware and malicious activity Malwarebytes will resume ASAP but within the constraints of its corrective measures.

In other words...

Please practice patience.

[David H. Lipman]

Closing this topic as it's been resolved.