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[ RESOLVED ] malwarebytes has no updates last update was sept 21 at 10:45am cds


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I'm sorry the software isn't working properly but we'll do our best to help.
To begin, please do the following so that we may take a closer look at your installation for troubleshooting:
NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply
Thank you
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Thanks for those logs, for some reason they are not entirely complete, can you also post the logs below please?

he Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer.
There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit.
To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions
Download and launch Farbar Recovery Scan Tool
  1. Do not click on any Ads.
  2. Locate the file you downloaded on your computer.
    Downloaded files are often saved to the Downloads folder.
  3. Double-click the downloaded file to run the Farbar Recovery Scan Tool.
     
    image.png.1dc26a7ca36eb05bf3a802b83141ab8d.png
  4. Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC.
    Disable smart screen ONLY if it interferes with software we may have to use:  What is SmartScreen and how can it help protect me?
     
         a.  Click More info.
     
    image.png.eec6f4a60527e75ef63d3ee8ff12d248.png
         b.  Click Run anyway.
     
    image.png.871fd6708758745802c18dd43fdde202.png
  5. When the User Account Control window appears, click Yes.
     
    image.png.605c171831e4a2e27820373f54365a4c.png
     
  6. To accept the Disclaimer of warranty, click Yes.
     
    image.png.238bd9b035162b1ac18d75e8cc08b50c.png
     
  7. Ensure only the boxes listed below are checked
     
    image.png.b37304e8ca1fd499f66b1f184186ac7f.png
    Registry  Services  Drivers
    Processes  Internet  One month
    Addition.txt
     
    image.png.ef61aefe611d6c64bd1db62b54987b26.png
     
  8. Disable any Antivirus software you have installed ONLY if it stops software we may use from working.
    Please remember to re-enable any Antivirus software when we are finished running scans
     
    Click Scan. The scan may take a few minutes to complete.
     
    image.png.16e5f075bd21b34e71e32aa0fe369e3f.png
  9. When the scan completes, Farbar Recovery Scan Tool shows two messages:
  • Scan completed. FRST.txt is saved in the same directory FRST is located.
     
    image.png.a9fae1fd272dad8fc07e6ad22a26e125.png
  • Addition.txt is saved in the same directory FRST is located.
     
    image.png.f4a3b1c75b35261e4733ef912dcc0b6f.png
  • Click OK to close each message window
 
Please attach both of those logs on your next reply, DO NOT copy/paste the contents of the logs directly
image.jpeg.4bc0b96194d8513e62babbdd0387c0bf.jpeg
 
 
Thanks
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This is a Quality Control corrective measure.  Due to the preponderance and prevalence of malware and malicious activity Malwarebytes will resume ASAP but within the constraints of its corrective measures.

In other words...

Please practice patience.

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