1MitchX Posted January 16, 2020 ID:1356375 Share Posted January 16, 2020 I bought the program for three devices, installed on one computer, but my second computer will not allow me to save the download. I get "error occurred" message. I've tried downloading in safe mode, but get the same message. I ran a full scan a few weeks ago using Msoft Sec Ex and found & removed a trojan. I deleted that program before buying yours. I'm pretty sure I have another trojan hirse or something. Thanks Link to post Share on other sites More sharing options...
Porthos Posted January 16, 2020 ID:1356391 Share Posted January 16, 2020 40 minutes ago, 1MitchX said: I get "error occurred" message. Can you please try this: 1. Download the offline installer from : https://downloads.malwarebytes.com/file/mb4_offline 2. Run the installer. Can you please let me know if that worked ? Link to post Share on other sites More sharing options...
Porthos Posted January 16, 2020 ID:1356394 Share Posted January 16, 2020 2 minutes ago, 1MitchX said: I was not able to run the support tool. I got the attached error. Do not worry about the support tool for now. 1. Download the offline installer from : https://downloads.malwarebytes.com/file/mb4_offline 2. Run the installer. Can you please let me know if that worked ? Link to post Share on other sites More sharing options...
1MitchX Posted January 16, 2020 Author ID:1356396 Share Posted January 16, 2020 Installer does not work: Link to post Share on other sites More sharing options...
Porthos Posted January 16, 2020 ID:1356397 Share Posted January 16, 2020 6 minutes ago, 1MitchX said: Installer does not work: Ok, Lets get .net 4.0 so you can run the support tool. Microsoft .NET Framework 4 (Standalone Installer) https://www.microsoft.com/en-us/download/details.aspx?id=17718 After you get .net installed, Restart the computer and try to run the support tool again and get the logs. Link to post Share on other sites More sharing options...
1MitchX Posted January 16, 2020 Author ID:1356400 Share Posted January 16, 2020 Same error. Showing no .net 4.0. Link to post Share on other sites More sharing options...
1MitchX Posted January 16, 2020 Author ID:1356409 Share Posted January 16, 2020 13 minutes ago, 1MitchX said: Same error. Showing no .net 4.0. Link to post Share on other sites More sharing options...
1MitchX Posted January 16, 2020 Author ID:1356410 Share Posted January 16, 2020 1 minute ago, 1MitchX said: Even though the install wnet through, the system is not showing .net 4.0, but still shows 3.5.1. Link to post Share on other sites More sharing options...
exile360 Posted January 16, 2020 ID:1356447 Share Posted January 16, 2020 It should show up under Programs and Features. .NET 3.5 shows up under Windows Features because it is included with/built into Windows 7; version 4.0 is not so it is treated like a normal program and creates its entry in the normal Programs and Features interface. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 17, 2020 Root Admin ID:1356475 Share Posted January 17, 2020 Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 17, 2020 Root Admin ID:1356655 Share Posted January 17, 2020 The following will remove some unwanted old settings or software settings from running. It will also check the validity of your Operating System files as well as clean your temp files and run a disk check. Please download the attached fixlist.txt file and save it to the Desktop.NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. fixlist.txt Thanks Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 17, 2020 Root Admin ID:1356680 Share Posted January 17, 2020 Great, looks better. Please check for Windows Updates and post back a screen shot of what Windows Update finds Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 17, 2020 Root Admin ID:1356682 Share Posted January 17, 2020 Please download and try to install the following .NET installer. If there is an error during the installation please get a screen shot and record the error details Microsoft .NET Framework 4.7.2 offline installer for Windowshttp://go.microsoft.com/fwlink/?linkid=863265 Supported operating systems Microsoft .NET Framework 4.7.2 (Offline Installer) supports the following operating systems: Windows Server 2016 (version 1709) Windows 10 Anniversary Update (version 1607) (x86 and x64) Windows 10 Creators Update (version 1703) (x86 and x64) Windows 10 Fall Creators Update (version 1709) (x86 and x64) Windows Server 2012 R2 (x64) Windows 8.1 (x86 and x64) Windows Server 2012 (x64) Windows Server 2008 R2 Service Pack 1 (x64) Windows 7 Service Pack 1 (x86 and x64) Link to post Share on other sites More sharing options...
1MitchX Posted January 17, 2020 Author ID:1356687 Share Posted January 17, 2020 All windows updates as of 12/30/19. Link to post Share on other sites More sharing options...
1MitchX Posted January 17, 2020 Author ID:1356714 Share Posted January 17, 2020 The Microsoft .NET Framework 4.7.2 offline installer for Windows appears to be frozen. It's been like this for an hour. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 17, 2020 Root Admin ID:1356730 Share Posted January 17, 2020 Don't touch it. It is a very intensive and long installer and you have a very old slow computer so it will take a long time. Do not reboot or try to stop it or you'll cause more problems that will be very difficult to fix. Just be patient and let it run, even if it takes over night. Link to post Share on other sites More sharing options...
1MitchX Posted January 17, 2020 Author ID:1356743 Share Posted January 17, 2020 Old computers, old cars, I like to keep things running as long as feasible. I don't care for Msoft telling me when I have to replace my computer. I hope your application does a better job of protecting my computer that Msoft did. I really appreciate your assistance! I'll let it run overnight. Does it need to continue to be connected to the web? I feel a bit vulnerable right now & would prefer to sign off this computer if that isn't going to affect this process. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 17, 2020 Root Admin ID:1356749 Share Posted January 17, 2020 As long as you're not browsing and other apps are closed there should be no real concern leaving it connected. Microsoft keeps checking back and forth for settings and updates so disconnecting might cause a failed install. Personally I have no problems with you running an old Windows version but you really need to be protecting your data otherwise sooner or later you may find you're stuck. Make sure you make a good master image of your system and data to an external USB drive. Macrium Reflect or Acronis True Image are a couple of the best programs for this. Then make a new backup for incremental backups. Do not ever add/change the Master. You always want something to fall back on. We can discuss in more detail if needed. Link to post Share on other sites More sharing options...
1MitchX Posted January 18, 2020 Author ID:1356807 Share Posted January 18, 2020 Still frozen. Link to post Share on other sites More sharing options...
1MitchX Posted January 18, 2020 Author ID:1356810 Share Posted January 18, 2020 I don't think it is running. Link to post Share on other sites More sharing options...
1MitchX Posted January 20, 2020 Author ID:1357210 Share Posted January 20, 2020 What now? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 20, 2020 Root Admin ID:1357251 Share Posted January 20, 2020 Please go ahead and restart the computer Then see if you're able to install Malwarebytes 4 now and let me know Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 20, 2020 Root Admin ID:1357274 Share Posted January 20, 2020 Using the FRST program you ran before. Please download this script attachment and save it to the same location and run it as before and post back the new log Please download the attached fixlist.txt file and save it to the Desktop.NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. fixlist.txt Thanks Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 20, 2020 Root Admin ID:1357286 Share Posted January 20, 2020 Yes, looks like the install did not complete for some reason. Let me have you run this. Please ATTACH the log file. Please download the attached fixlist.txt file and save it to the Desktop.NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. fixlist.txt Thanks Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 20, 2020 Root Admin ID:1357300 Share Posted January 20, 2020 Yes, the version 4 did not install. Please try the .NET installer again. But this time reboot the computer first. Then quit Malwarebytes or any other antivirus program and don't use the computer at all while it's running. All other programs should be closed and leave the computer alone. Link to post Share on other sites More sharing options...
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