hopper15 Posted February 16, 2019 ID:1298956 Share Posted February 16, 2019 I opened up Malwarbytes and noticed this introducing play mode stuff (posted in the screenshot below) in front of the GUI. I've never seen this before today. Any ideas how to get rid of it? Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted February 16, 2019 Staff ID:1298957 Share Posted February 16, 2019 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Firefox Posted February 16, 2019 ID:1298978 Share Posted February 16, 2019 Hello and Welcome! See below for release notes, Play Mode is a new feature they added to Malwarebytes v3.7.1. Are you running the Paid version or Trial? That being said, it just looks like an advertisement on your screen shot, nothing to get rid of. https://www.malwarebytes.com/support/guides/mb/Settings.html?lang=en#playmode Link to post Share on other sites More sharing options...
hopper15 Posted February 16, 2019 Author ID:1298980 Share Posted February 16, 2019 10 minutes ago, Firefox said: Hello and Welcome! See below for release notes, Play Mode is a new feature they added to Malwarebytes v3.7.1. Are you running the Paid version or Trial? That being said, it just looks like an advertisement on your screen shot, nothing to get rid of. https://www.malwarebytes.com/support/guides/mb/Settings.html?lang=en#playmode Premium Version - Lifetime License. Link to post Share on other sites More sharing options...
Soca Posted February 16, 2019 ID:1299018 Share Posted February 16, 2019 7 hours ago, Firefox said: Hello and Welcome! See below for release notes, Play Mode is a new feature they added to Malwarebytes v3.7.1. Are you running the Paid version or Trial? That being said, it just looks like an advertisement on your screen shot, nothing to get rid of. https://www.malwarebytes.com/support/guides/mb/Settings.html?lang=en#playmode The same thing has happened to me. I have the paid version. I don't want advertisement in front of the GUI. I want this removed. Link to post Share on other sites More sharing options...
Sfrush Posted February 16, 2019 ID:1299019 Share Posted February 16, 2019 7 hours ago, Firefox said: Hello and Welcome! See below for release notes, Play Mode is a new feature they added to Malwarebytes v3.7.1. Are you running the Paid version or Trial? That being said, it just looks like an advertisement on your screen shot, nothing to get rid of. https://www.malwarebytes.com/support/guides/mb/Settings.html?lang=en#playmode Same thing here as well. What do you mean nothing to get rid of? Why would I want advertisement right in front of the UI? Especially for (gaming)something I don't even plan on using. Link to post Share on other sites More sharing options...
Porthos Posted February 17, 2019 ID:1299022 Share Posted February 17, 2019 1 hour ago, Sfrush said: Why would I want advertisement right in front of the UI It is just showing a new feature of Malwarebytes 3.7.1 a feature that, may I add was heavily requested and was able to finally be included. Link to post Share on other sites More sharing options...
Sfrush Posted February 17, 2019 ID:1299023 Share Posted February 17, 2019 4 minutes ago, Porthos said: It is just showing a new feature of Malwarebytes 3.7.1 a feature that, may I add was heavily requested and was able to finally be included. That's fine. But I don't want or need advertisement in front of the UI. I want it removed. That's not an unreasonable request. Link to post Share on other sites More sharing options...
Porthos Posted February 17, 2019 ID:1299024 Share Posted February 17, 2019 4 minutes ago, Sfrush said: I want it removed. What happens when you click "Learn More"? does it return to normal? (just guessing) Link to post Share on other sites More sharing options...
Sfrush Posted February 17, 2019 ID:1299025 Share Posted February 17, 2019 5 minutes ago, Porthos said: What happens when you click "Learn More"? does it return to normal? (just guessing) No it stays there. Link to post Share on other sites More sharing options...
exile360 Posted February 17, 2019 ID:1299037 Share Posted February 17, 2019 They must be experimenting with another marketing module/notification component in the new build of Malwarebytes. Unfortunately unless it offers an option to dismiss it, I doubt there's anything you can do to get rid of it until they turn it off server-side. I suppose it's not a horrible thing to better inform users about new major features introduced into the product, however if you just prefer the plain white background normally displayed then I can understand why you'd be frustrated by this. I will inform the Product team of your feedback and hopefully they will reconsider it. Link to post Share on other sites More sharing options...
Sfrush Posted February 17, 2019 ID:1299039 Share Posted February 17, 2019 8 minutes ago, exile360 said: They must be experimenting with another marketing module/notification component in the new build of Malwarebytes. Unfortunately unless it offers an option to dismiss it, I doubt there's anything you can do to get rid of it until they turn it off server-side. I suppose it's not a horrible thing to better inform users about new major features introduced into the product, however if you just prefer the plain white background normally displayed then I can understand why you'd be frustrated by this. I will inform the Product team of your feedback and hopefully they will reconsider it. Yes it's my preference and thank you for your understanding. Link to post Share on other sites More sharing options...
exile360 Posted February 17, 2019 ID:1299040 Share Posted February 17, 2019 No problem. Obviously there's no guarantee that they'll actually change it as the decision is not mine to make, however your voice will be heard. If there is anything else we might assist you with please don't hesitate to let us know. Thanks Link to post Share on other sites More sharing options...
Sfrush Posted February 17, 2019 ID:1299041 Share Posted February 17, 2019 12 minutes ago, exile360 said: No problem. Obviously there's no guarantee that they'll actually change it as the decision is not mine to make, however your voice will be heard. If there is anything else we might assist you with please don't hesitate to let us know. Thanks That's puzzling. MWB has added a bunch of new features over this years. Why does this one have to be plastered over the UI when the others weren't? Link to post Share on other sites More sharing options...
exile360 Posted February 17, 2019 ID:1299057 Share Posted February 17, 2019 Probably because A this is a long time requested feature going all the way back to the Malwarebytes 1.x days years ago, and B because they are probably also testing out this new functionality of a dynamic UI/background for the Dashboard (similar to the recent test they performed for beta users with the new format tray notifications discussed in this thread). That's just my best guess though; I'm not the Product Manager for the product so I do not know for certain, but it makes sense based on my past experience being a former employee and Product Manager for Malwarebytes. Link to post Share on other sites More sharing options...
hopper15 Posted February 17, 2019 Author ID:1299100 Share Posted February 17, 2019 I'm not seeing it on the Gui this morning. Link to post Share on other sites More sharing options...
exile360 Posted February 18, 2019 ID:1299195 Share Posted February 18, 2019 Yeah, it probably just shows up temporarily and then goes away whenever they set it to from their servers, likely being controlled through updates along with databases. Link to post Share on other sites More sharing options...
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