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Porthos

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Posts posted by Porthos

    Lifetime license issue and support ticket being auto closed.

    in Malwarebytes for Windows Support Forum

    Posted · Edited by Porthos

    6 minutes ago, dpgc3140 said:

    Well i purchased from Newegg back in 2013 and never needed to register through the website.

    If you purchased your product from a physical retail store or another website, we recommend you create a Malwarebytes account login and register your license with us. Registering your license to the account website allows you to manage your subscription and devices and deactivate your license from a device. 

    To register your license key, complete the following steps.

    1. Sign in to your account.
    2. In the Subscriptions tab, click the My subscriptions tab.
    3. Scroll to the bottom of the list of your current subscriptions.
    4. Click Link an existing subscription.
    5. In the Register a license pop-up window, enter your license key exactly as provided.
      • Note: If your subscription came with a License ID, click the check box, then enter your License ID.
    6. Click Register to add the license key to your account.
    7. image.png.7189ff896f9b4f89df0612e67431505a.png

    Snappy Driver Installer blocked by Malwarebytes

    in Website Blocking

    Posted

    2 minutes ago, SPDIF said:

    Version 4.6.12

    By the way, 4.6.13 is live.

    I am guessing you know the following but,

    You can find Scan and Protection logs within the Malwarebytes 4 program in the following location

     

    image.png

     

    RTP stands for Real-Time Protection and is where automatic protection operations would normally be logged

     

    image.png

     

    If you click on the View option you should get something similar to the following with other options available.

     

    image.png

     

     

     

    Thank you

    FALSE POSITIVE

    in File Detections

    Posted

    Since you did not include a log I added one for you.

     

    File: 1
    Malware.AI.3148624500, C:\MALWARE TEST NO WD\AUTOCARE\AUTOCARE.EXE, No Action By User, 1000000, -1146342796, 1.0.83603, FC9E0E0AA21ADEA0BBAC3274, dds, 02786200, B5A0E4CF8501F1477A85B7DD185F5F16, EED8500F2261886C7400085FF39072506F641BF1770689280EA1AC69AEBA6F73

    MB catching multiple RTP detections from chrome when not even open

    in Resolved Malware Removal Logs

    Posted

    @Wisper

     Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware.

    Please respond to all future instructions from your helper in a timely manner.

    Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

    Then follow each step in the order provided. Unless otherwise asked, please attach all logs

     

    Please make the following system changes:

    • If you have not done so already - Enable System Protection and create a NEW System Restore Point
    • Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
    • Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
    • Disable-Fast-Startup
    • Show-Hidden-Folders-Files-Extensions

    Please run the following scans:

    1. Click the following link and run a  Scan with AdwCleaner
    2. Click the following link and run a  Scan with Malwarebytes 
         RESTART the computer
    3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 

    Example image of where to click to attach files when posting your reply

    image.thumb.png.e208c182ff570799c53bcf57

    Then be patient for the next expert to take your case.

     

    Thank you

    Trojan:Script/Wacatac.B!ml Lingering even after “Removal”

    in Resolved Malware Removal Logs

    Posted

    @Surio

    Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware.

    Please respond to all future instructions from your helper in a timely manner.

    Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

    Then follow each step in the order provided. Unless otherwise asked, please attach all logs

     

    Please make the following system changes:

    • If you have not done so already - Enable System Protection and create a NEW System Restore Point
    • Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
    • Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
    • Disable-Fast-Startup
    • Show-Hidden-Folders-Files-Extensions

    Please run the following scans:

    1. Click the following link and run a  Scan with AdwCleaner
    2. Click the following link and run a  Scan with Malwarebytes 
         RESTART the computer
    3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 

    Example image of where to click to attach files when posting your reply

    image.thumb.png.e208c182ff570799c53bcf57

    Then be patient for the next expert to take your case.

     

    Thank you

    Website Blocked

    in Website Blocking

    Posted

    Log for staff

    Malwarebytes
    www.malwarebytes.com

    -Log Details-
    Protection Event Date: 4/18/2024
    Protection Event Time: 12:18 PM
    Log File: 9de1504a-fda7-11ee-93d3-001a7dda7102.json

    -Software Information-
    Version: 5.1.3.110
    Components Version: 1.0.1219
    Update Package Version: 1.0.83593
    License: Premium

    -System Information-
    OS: Windows 10 (Build 19045.4291)
    CPU: x64
    File System: NTFS
    User: System

    -Blocked Website Details-
    Malicious Website: 1
    , C:\Program Files\Mozilla Firefox\firefox.exe, Blocked, -1, -1, 0.0.0, ,

    -Website Data-
    Category: Fraud
    Domain: www.cultureowl.com
    IP Address: 50.28.78.35
    Port: 80
    Type: Outbound
    File: C:\Program Files\Mozilla Firefox\firefox.exe

     

    (end)

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