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Porthos

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Everything posted by Porthos

  1. I moved your post to the correct section so your issue can be addressed in a more timely manner.
  2. MBAM 4.* instructions for the log: Open the Scanner Box. Click on the Detection History Box. Mouse over the Scan Report of correct log with the detection listed to highlight it. Click the Download/export button give it a name for example: fpreport.txt Save it to the desktop or somewhere on your computer you can find it. Attach the scan log with your post. Additionally, please also attach the detected file with your post. To upload attachments please click the link as shown below. Then browse to where your file is located and select it and click the Open button. You can attach multiple files by just doing one at a time & repeating the steps for the rest.
  3. Zip the exe and attach it here along with the detection log from Malwarebytes.
  4. The engine format and configuration in VirusTotal is different than the consumer and corporate products’ default configuration. In VirusTotal Malwarebytes uses a command-line engine with different configuration and detection techniques/heuristics which might detect more than the commercial product. There are also false-positive suppression mechanisms in the commercial product which are not present in the command-line engine in VirusTotal. This will eventually fix itself in Virustotal as well, as Malwarebytes has no control over this. Virus Total is having trouble reaching Malwarebytes cloud.
  5. @aleunge Do you have "Use expert system algorithms to identify malicious files" enabled? It is located in Settings > Security> Scan option. This is normally disabled by default. FYI. This setting is in the experimental stage. That setting is to detect malformed files, but sometimes legit files use protection that make them malformed. Malwarebytes is still tweaking the algorithms that is why it’s off by default. If you switch it on it is assumed, you can tell the difference between a FP and a legit detection. And if you keep it on, I suggest also turn off auto quarantine. Gives you the time to report FP's and not go thru the extra step to have to restore from quarantine. Please turn off "Use expert system algorithms to identify malicious files” It is located in Settings > Security> Scan option to avoid these detection's
  6. Full scans are not needed or recommended on any regular basis. Malwarebytes is not designed to function like normal AV scanners and uses a new kind of scan engine that relies mostly on heuristics detection techniques rather than traditional threat signatures. Malwarebytes is also designed to look in all the locations where malware is known to install itself/hide, so a full or custom scan shouldn't be necessary, especially on any sort of frequent basis (like daily), especially since the default Threat Scan/Quick Scan checks all loading points/startup locations, the registry, all running processes and threads in memory, along with all system folders, program folders and data folders as well as any installed browsers, caches and temp locations. This also means that if a threat were active from a non-standard location, because Malwarebytes checks all threads and processes in memory, it should still be detected. The only threat it *might* miss would be a dormant/inactive threat that is not actively running/installed on a secondary drive, however if the threat were executed then Malwarebytes should detect it. Additionally, whenever a new location is discovered to be used by malware the Malwarebytes Research team adds that location dynamically to the outgoing database updates so the locations that are checked by the default Threat/Quick Scan in Malwarebytes can be changed on the fly by Research without requiring any engine or program version updates/upgrades.
  7. I'm sorry the software isn't working properly but we'll do our best to help. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks
  8. Seems like you have some Bit Defender leftovers.Bit Defender has known issues with Malwarebytes that cause blue screens.. Please run their uninstall tool. https://www.bitdefender.com/uninstall/ As for the Beta, It is safe.The final will come out after enough users have installed the beta and enough telemeter is gathered.
  9. I'm sorry the software isn't working properly but we'll do our best to help. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks
  10. Does this link help any? https://support.malwarebytes.com/hc/en-us/articles/360039022233
  11. Please follow the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats.
  12. Windows Defender will reengage. You can always reinstall after we get everything running correctly. Avast has had incompatibility issues with Malwarebytes lately.
  13. It is a good chance Avast is interfering. Uninstall it and restart computer. If it still does not run, Please follow the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats.
  14. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks
  15. These are the 2 but they might not install without following the entire guide. STEP 4 2019-03 Servicing Stack Update for Windows 7 for x86-based Systems (KB4490628) http://download.windowsupdate.com/c/msdownload/update/software/secu/2019/03/windows6.1-kb4490628-x86_3cdb3df55b9cd7ef7fcb24fc4e237ea287ad0992.msu 2019-03 Servicing Stack Update for Windows 7 for x64-based Systems (KB4490628) http://download.windowsupdate.com/c/msdownload/update/software/secu/2019/03/windows6.1-kb4490628-x64_d3de52d6987f7c8bdc2c015dca69eac96047c76e.msu STEP 5 SHA-2 code signing support update for Windows Server 2008 R2, Windows 7, and Windows Server 2008: September 23, 2019 2019-09 Security Update for Windows 7 for x86-based Systems (KB4474419) http://download.windowsupdate.com/c/msdownload/update/software/secu/2019/09/windows6.1-kb4474419-v3-x86_0f687d50402790f340087c576886501b3223bec6.msu 2019-09 Security Update for Windows 7 for x64-based Systems (KB4474419) http://download.windowsupdate.com/c/msdownload/update/software/secu/2019/09/windows6.1-kb4474419-v3-x64_b5614c6cea5cb4e198717789633dca16308ef79c.msu
  16. The attached file is not detected by the consumer or commercial versions of Malwarebytes. The engine format and configuration in VirusTotal is different than the consumer and corporate products’ default configuration. In VirusTotal Malwarebytes uses a command-line engine with different configuration and detection techniques/heuristics which might detect more than the commercial product. There are also false-positive suppression mechanisms in the commercial product which are not present in the command-line engine in VirusTotal. This will eventually fix itself in Virustotal as well, as Malwarebytes has no control over this. Virus Total is having trouble reaching Malwarebytes cloud.
  17. We do not have any thing to assist you with now. We needed it to be installed and verified by us.
  18. Same answer as before. Privacy is licensed per device. Your idea would circumvent the licensing and allow unlimited use.
  19. The beta should fix that issue. Please follow all of my instructions.
  20. You can use a program like https://geekuninstaller.com/ to remove the broken program.
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