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jtodd234

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About jtodd234

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    Staff

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    https://www.malwarebytes.com

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  1. Hi DCP, Thanks for reaching out. I am sorry to hear that you are encountering the same experience. We are working to understand what is happening and get a permeant fix in place going forward. I will reach out via private message so we can get you a support ticket open and we can communicate further.
  2. Hi imsnowman, I am sorry for the inconvenience that you are having. We have reached out on your support ticket 3445223 asking for some additional details. Please respond at your convenience so we can further assist. Thank you in advance!
  3. Hi Tones, We have made some adjustments on our side in regards to your licensing. Can I have you confirm if you are still getting the same error or if you are able to connect now? Thank you in advance.
  4. Hi Tones, Thanks for uploading these logs. I am sorry for the inconvenience that you are having. We are making some adjustments on our side and will update you once they are complete, so you can continue usage of Malwarebytes Privacy.
  5. Hi Dcp, Thanks again for your patience. We have made some adjustments to your license on our end. Can you kindly try your connect again and let us know if you are still having any trouble with the VPN connection. Thank you in advance.
  6. Hi DCP, Thank you for the troubleshooting data you provided. We are reviewing it internally and will get back to you shortly.
  7. Hi DCP, Can you kindly do the following for us so we can further investigate this issue further for you. Upload logs Once you have this file, please attach here for us to further review. Thank you in advance.
  8. Krzychumag, Great to hear that everything is resolved. Do not hesitate to let us know if you need anything additional.
  9. Krzychumag, I have updated your helpdesk ticket with further resolution steps. Please let us know if any issues.
  10. Hi Krzychumag, Let me check the last update on the ticket. Previously the reply looked truncated on myside, I will update the ticket very shortly so we can help resolve the issue you are having.
  11. Hi, Thanks for reaching out. We are very sorry for the inconvenience that you are having. Thank you for sending over these Logs. To get you further assistance we are going to open you a support ticket. We will contact you at the email address registered with the forums. Again we are very sorry for the inconvenience that you are having and are happy to try to help understand what is happening in this instance.
  12. Hi Bobbiep, We are very sorry that you are having trouble with Malwarebytes Privacy. We see you have an open support ticket: 3328783 I'd love to continue working with you on this support ticket. I will be sending you an email shortly with some information. Thank you in advance.
  13. Hi @pcguru We do apologize for the inconvenience that you are having. I have opened you a help desk ticket # 3275992 I will be following up with you their shortly to help further assist you with this issue. Thank you in advance.
  14. @maltelboy, Thanks for reaching out, we do apologize for the inconvenience that you are having. We would like to gather more information from you if you don't mind, so we can further understand how they are detecting this Geo IP. When trying to reproduce this on our side we are showing the appropriate area of UK. It would be most helpful to understand what service they are using to identify this IP if you are able to secure this information we can further investigate why this potential Mix match of IP is coming back.
  15. Hi Rbmobile, Thank you for the attached information, We do apologize for the inconvenience, upon further review there was an error with your specific account. We have resolved this, therefore please go ahead and try connecting again and let us know if you are still having any issues. Thank you in advance.
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