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Porthos

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Posts posted by Porthos


  1. 3 hours ago, Mark_Albrosco said:

    My unit carries Endpoint Protection Update 1.0.14769, while the endpoint that experienced the "blocked site" notice is at 1.0.14753.

    I can only list the ones for the Consumer Malwarebytes software. I can only assume the fix was issued for endpoint protection as well.

    @Zynthesist could get the answer for you.


  2. 5 hours ago, Jay-Dee said:

    I have a scan running every hour

    To be honest that is overkill.  Also scans will not run when computer is off or sleeping.

     

    5 hours ago, Jay-Dee said:

    to access schedule I need to click on date (???) and there are no intermediate steps between 1 hour and 1 day.

    Default check for updates is one hour if not changed. Hourly is enough. Still as before if computer is off or sleeping no action.

     


  3. 1 minute ago, JohnShenton said:

    Go to remove version - find app in file but will unable to remove - comes back with already removed

    Please do the following so that we may investigate this issue:

    1. Download and run the Malwarebytes Support Tool
    2. Accept the EULA and click Advanced tab on the left (not Start Repair)
    3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

    Thanks


  4. 1 minute ago, Tin_Man_0 said:

    So, riddle me this. This "fix" Malwarebytes pushes out corrects the "false positives" by doing what? As far as I can tell they only have a couple of choices. Either A. put those critical Microsoft servers on the ignore list or B. Remove the blacklist entries that are related to the servers. Both options are fine and dandy for the notifications, but what if, the unthinkable happed and Microsoft's servers really are infected? Wouldn't this fix simply silently allow the virus to spread instead? I'm curious as to how this could be fixed without Microsoft assuring it's not a virus that triggered the whole thing to begin with?

    This was a Malwarebytes mistake and had nothing to do with anything wrong with Microsoft and their servers or IP's.

    That is why it was a false positive. Simple as that.

    Once the Malwarebytes updated database was applied all was back to normal.


  5. 6 minutes ago, dpbunte said:

    a friend suggested that I instruct Malwarebytes to do a DEEP scan. 

    I really don't recommend it. It takes HOURS and your computer will be unusable during that time.

    7 minutes ago, dpbunte said:

    My wife suspects she may have some malware

    What is the computer doing for her to suspect it is infected?


  6. 2 hours ago, ggeinec said:

    Short of uninstalling MBAM v2 is there a way to stop this mbamresearch.exe window from popping up and to remove the already downloaded v4 files to prevent accidental installation of v4?

    I know you kept away from ver 3 and as you were told back then, You are missing out on some major protection upgrades by sticking with the  WAY outdated ver 2. Especially as you seem to want to stick with Windows 7 even though it is still upgrade-able for free. Each user has their personal reason to do so.

    You also would not need the anti rootkit beta any more as well.

    If you wish to go ahead and upgrade, Please inform me and I will assist you with a smooth transition.


  7. 1 minute ago, nenad said:

    Your logs show that you have 360 Total Security installed.  This application is known to prevent Malwarebytes from being able to install and function.  Removing/uninstalling it should allow you to get Malwarebytes installed.  Once that is done you may try reinstalling 360 Total Security and creating exclusions between the two applications but I do not know for certain that they will be able to work together.  The items to exclude in 360 Total Security for Malwarebytes can be found in this support article.  Be sure to exclude them from the real-time protection components in 360 Total Security.  You should also exclude 360 Total Security's program folder (most likely located under C:\Program Files and/or C:\Program Files (x86)) from Malwarebytes by following the instructions under the Allow a file or folder section of this support article and you should do the same for 360 Total Security's primary data folder which is most likely located under C:\ProgramData.

    Please let us know how it goes and if the issue is resolved or not.


  8. 6 minutes ago, Candid_Opinon said:

    I manually updated and ran the scan again. I do have a website blocked (domain trafficmanager.net) but otherwise nothing in the scan.

    Are you now up to the current database version

     

    6 minutes ago, Candid_Opinon said:

    domain trafficmanager.net

     That Was the false positive.  it was fixed in database version 1.0.19000 and newer.

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