treed

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About treed

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    Thomas

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  1. Can you send a system snapshot taken with Malwarebytes Anti-Malware for Mac? To do so, open Malwarebytes Anti-Malware for Mac and choose Take System Snapshot from the Scanner menu. Then, in the window that opens, select all the text (Edit → Select All), copy it and paste into a reply to this message. If you'd prefer not to post that information publicly, feel free to send it to me privately via direct message.
  2. It is a common problem among Chrome extensions for them to be obtained by adware creators, who will then release an update that causes a formerly-legitimate extension to become adware. So the fact that you've used an extension for years does not mean that it can't be the problem. We've seen numerous cases of problems caused by that Unseen extension.
  3. You have a known bad Chrome extension, but the last time you scanned with Malwarebytes, it hadn't yet been detected. Do another scan, and it will remove the Unseen extension. uBlock might be covering up the symptoms, but you should still get rid of the problem. (In general, using an ad blocker to stop ads that are not normal for the sites you're visiting is not a good idea. It just obscures the symptom, but leaves the problem still present.) In addition, you have a LOT of Chrome extensions. I wouldn't recommend having more than about 5 third-party browser extensions total. Adding more just increases the odds of having problems, especially in Chrome, for which there is a constant stream of new malicious extensions. Thinning out the extensions you have installed would be strongly recommended. See: https://support.malwarebytes.com/customer/portal/articles/2045724-?b_id=9511
  4. Is this only happening in Chrome? If so, what Chrome extensions do you have installed? Try troubleshooting them according to the instructions here: https://support.malwarebytes.com/customer/portal/articles/2045724-?b_id=9511 If you can identify a particular Chrome extension as causing the problem, don't delete it yet. I'll want to see it in that case.
  5. I don't see anything there, but what you're describing could be a tech support scam triggered by a bad advertisement on that page. See: http://www.thesafemac.com/tech-support-scam-pop-ups/
  6. If you follow the directions I gave TapperD, I can look at your information as well.
  7. It looks like ClamXav had already quarantined that extension, so it would not have been active on your system any longer. You'd have to check ClamXav's logs to see when it was quarantined, but my guess is that this has nothing to do with your current issue. Can you send a system snapshot taken with Malwarebytes Anti-Malware for Mac? To do so, open Malwarebytes Anti-Malware for Mac and choose Take System Snapshot from the Scanner menu. Then, in the window that opens, select all the text (Edit → Select All), copy it and paste into a reply to this message. Alternately, if you'd prefer not to post that information publicly, send me a direct message. Click on my name or profile picture at left, and then click the Message button. BTW, sorry for the delay getting back to you... I normally get notifications for posts in this forum, but sometimes it fails, so I didn't see your post until now.
  8. Actually, it's a myth that restricting access to root-level privileges protects you against anything. There is plenty of Mac malware out there that can infect the machine and do its damage without needing admin privileges at all. And although web protection would be useful, and is on our future roadmap, that's not something that is relevant to techs looking for our Techbench toolset functionality for Macs. That's something for consumers, not for professional technicians looking to fix a machine that is having problems.
  9. It's not on our immediate roadmap, but it is something we'd like to support in the future. What kind of Techbench functionality in particular would be of most use to you on the Mac platform?
  10. I'm not sure what you have. Currently, there is no Premium version of Malwarebytes Anti-Malware for Mac, nor does that app come in a form sold to business customers. There is a Mac version of Breach Remediation, which is a business product. Do you have Malwarebytes Anti-Malware for Mac or Breach Remediation for Mac, or are you referring to a Windows product?
  11. Sorry to come in so late, but I think this sounds like a hardware issue that is only coincidentally related to removing those threats. MacKeeper's definitely bad news, but it would take some kernel-level code to cause the problems you describe, and MacKeeper doesn't have any such code. Plus, if the computer still doesn't start up in safe mode, it's not due to any leftover components of third-party software, which would be deactivated by safe mode. Contacting Apple directly sounds like the right choice. I hope they were able to help you.
  12. Yes, Malwarebytes Anti-Malware for Mac does not scan for Windows malware, and won't scan anything inside your Parallels VMs. If you want to protect the Windows system in a Parallels VM, you'd need Malwarebytes for Windows installed there.
  13. Yup, we're aware. We'll be posting further details in a blog post on Malwarebytes Labs, but if you think you might be infected, here's what you can do: Delete the HandBrake 1.0.7 app from your computer Scan your computer with Malwarebytes Anti-Malware for Mac and remove anything it detects Restart the computer if Malwarebytes Anti-Malware for Mac recommends doing so If you want to download a fresh copy of HandBrake, it should be clean by now, but unfortunately, since it's not code signed, there's no way to be 100% sure it hasn't been tampered with, and we don't know yet what measures the HandBrake team has taken to prevent another hack from happening.
  14. You should get an update notice in the app, unless you've disabled that at some point.
  15. We're definitely working on some improvements for later this year, yes. We don't ever expect total feature parity with the Windows product, as some features on Windows just don't make sense on Mac, and vice versa. But we want to get as close as it's reasonable and meaningful to be.