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treed

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  1. There has actually never been a deep scan feature on macOS. For more information about the scans, see: https://support.malwarebytes.com/hc/en-us/articles/360038524054-Why-Malwarebytes-scans-so-fast-on-Mac-devices
  2. I'm not sure that I understand your setup, as I don't believe that there has ever been a Mac laptop with both a built-in floppy drive and USB. Are you perhaps thinking of an optical drive (which takes CDs or DVDs, not floppy disks)? I also don't understand the symptoms you're seeing. Can you describe the issue in more detail? Please be sure to describe symptoms rather than telling us what you think they mean... a clear description, unbiased by any interpretation, is important.
  3. This is not due to malware, but can be due to disk corruption. I'd recommend backing up your data and repairing the hard drive: https://support.apple.com/guide/disk-utility/repair-a-storage-device-dskutl1040/mac It can also simply be due to apps that put files in the trash.
  4. Thanks, that's a reasonable suggestion. I'll discuss that with the team.
  5. There is a perfectly normal folder named DES that is located in the user Library folder, which is what I'm guessing that you're referring to. What problem are you trying to solve, and why are you concerned about this particular folder? I'd generally advise not to poke around in the Library folders unless you know what to expect there. The contents of those folders can be things that will cause data loss if they are accidentally or purposefully deleted or moved.
  6. This is entirely within the realms of normal. I'd recommend against making any assumptions based on the number of files scanned, and how this number changes. There are multiple factors that can affect this number, and it may change periodically, but also may not. I honestly think that information should probably be removed from the app, as it really doesn't provide useful, actionable information, and it just generates a lot of questions. Some people get very bothered when the numbers change (which is entirely normal), and others get bothered when they don't change (which is also entirely normal).
  7. I personally can't reproduce this. I've got Firefox installed here and scans are only 20 seconds, on average. I'd be curious about whether it's just Firefox that is being installed, or if there are a large number of Firefox extensions also getting installed.
  8. Just to add to what adas said, since files were already deleted from your backup, it should be considered to be entirely ruined. Time Machine backups have a nasty habit of appearing to continue to work fine after being damaged, but failing at the very time you need them most: when restoration is attempted. Rather than trying to repair the backup and get it working again, just wipe the drive and start over. But to be safe, you should also keep more than one backup, so you have another if something like this damages one of your backups.
  9. That number has been reported for whitelisting. The problem is that scammers frequently spoof the caller ID info, so legit numbers can end up on the block list. Also, be aware that Apple does not provide us with any other way to signal that a number is a problem. A blocked call is simply blocked, invisibly, and a "warned" call only has the caller ID info replaced with either "Malwarebytes Known Scammer" or "Malwarebytes Suspected Scammer" but otherwise rings normally. There's no way to customize this behavior further, as it's controlled entirely by Apple. We can't even see that we blocked something.
  10. Without more information about that extension, it would be impossible to say. Do you still have a copy of that extension anywhere, or is it completely deleted at this point?
  11. You actually wouldn't have to be visiting it at the time. All that's required is that at some point in the past you were somehow directed to that site and tricked into allowing it to send you notifications. Thereafter, the browser will show you notifications from that site any time the site pushes them out.
  12. Just a clarification here: Malwarebytes for Mac does not block websites in any way. Al may be referring to the free Browser Guard browser extension, which works with Chrome and Firefox: https://malwarebytes.com/browserguard
  13. You're looking at the wrong reports. (I know, it's confusing and we need to clarify that when we can.) Go to the Reports tab on the Scanner card, not the Detection History card. If you don't see it there, you're running an outdated version of the software that doesn't have that yet.
  14. Note that if you're using a recent version of Malwarebytes, you can get more information about a detection by clicking the blue links. For example, if you look at a particular report in the Reports tab on the Scanner card, you may see something like this: Click the blue "PUP.MacKeeper" link (or whatever that text reads in your scan history) and it'll load up a page on the Malwarebytes website describing the threat. If you ever find one that doesn't load specific information, instead showing a more generic page - about what a PUP is, what malware is, or what adware is - let us know about it. A couple comments here... first, if you want to check a website or a file to see if it's known to be malicious, you can use VirusTotal to check that: https://virustotal.com Be aware, though, that something can be malicious and still not be identified as such by any of the engines on VirusTotal. The same is true anywhere you might check these things. So take it with a grain of salt. Secondly, be extremely cautious about removing things you aren't familiar with. They may not be malicious, and I've seen people break important software or even their systems by doing that. Certainly, if something like VirusTotal identifies something as malicious, or if an antivirus program detects it, it's probably safe to delete, but otherwise be sure you know what you're deleting before you do it. It's possible that those apps are components of Norton.
  15. Please keep in mind that Malwarebytes for Mac is not a web blocker, and will not protect you against a JavaScript on a website doing coin mining. What you're looking for is our free Browser Guard browser extension for Chrome and Firefox: https://www.malwarebytes.com/browserguard/
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