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  1. Unconfirmed 98XXX.crdownload

    That sounds like an incomplete download from Chrome. Once the download completes, it will be renamed and given the proper extension.
  2. Feedback

    We've got a KB article that will be going live in another week or so that discusses that, but basically: 1) iOS will never share information with us about messages sent from people in your Contacts 2) iOS sends the information on messages from unknown senders directly to our server, rather than to our app, and that does not include recipient information, so we actually have absolutely no way to link the message content back to a particular user or device 3) If the message isn't identified as malicious, it's discarded immediately and is never stored on our system We'll be able to share more details soon. For more information about how this feature of iOS works, see:
  3. This can be caused by one of three things: 1) A very old version of Malwarebytes for Mac had a code signature issue. Make sure you are running the latest version of the software. (Which you already are.) 2) Restart the computer. There is a kernel cache that can sometimes contain outdated code signing information following an update, and that cache is refreshed by a restart. 3) The software itself may have been damaged. In this case, uninstall the software by opening the Malwarebytes application, then choosing Uninstall from the Help menu. Then re-download from here, and reinstall:
  4. No problem, I'm glad I could help. Sorry to make you wait so long! E-mail notifications on the forums have been acting up lately, so I didn't even see your posts until yesterday.
  5. No, it should not matter. Either the desktop or the Downloads folder is fine.
  6. Regarding those hlpramc folders, those are associated with Advanced Mac Cleaner. If you are using a recent version of Malwarebytes for Mac, it should have alerted you to restart your computer when those items were quarantined. If you don't restart, an Advanced Mac Cleaner process is probably still running, and keeps re-creating that folder. Restart your computer, then scan with Malwarebytes for Mac and remove anything remaining. As for what Bitdefender is finding, it appears those files are in a folder created by Disk Drill. They may very well be components of Pirrit that were recovered by Disk Drill, but they're completely inactive in that location and cannot be run from there. They also may be false positives on the part of Bitdefender.
  7. Feedback

    Please keep in mind that the UI in this version of the software is bare bones, and is not at all what the final UI will be. In particular, it's important to note that Apple provides no way for us to set any of the four features, with the exception of web protection. The other three must be set by manually navigating to the proper location in Settings. Further, for SMS protection, Apple gives us no visibility at all into the status of that setting, so the switch for that setting is just a dummy.
  8. Can't remove MalwareBytes

    That's not true. The procedure outlined here will remove the software, provided that the software isn't damaged in some way:
  9. Help - infected with Flashback trojan

    This is not true at all. There is absolutely no known Mac malware that can't be removed by AV software, without needing to reboot from a different disk. If something loads with the EFI, that means it's IN the EFI, and that's not something that could be detected or removed by AV software. But unless you're a potential victim of a nation-state attack, that's not something to worry about.
  10. IOS protection

    It isn't possible to do that kind of thing on iOS. Apps cannot scan the system or other apps, so it's not possible to create any kind of antivirus or anti-malware app for iOS. Apple even goes so far as to kick any apps that claim to do that kind of thing out of the store, since that's not a claim they could make good on. The kind of apps that you're referring to generally require something like a jailbreak or other physical access to install, and may not be easy to detect or remove. (One of the big problems of iOS is that it's not invulnerable to malware or unwanted apps, but there's nothing we or anyone else outside Apple can do about that.)
  11. Cannot remove icon from Taskbar

    An installation failure is usually due to a problem with your system. That's especially likely if the software was installed, but not functioning properly, after such a failure. There are a variety of different possible causes. If you're interested in troubleshooting that, I recommend contacting support, so that you can provide logs confidentially rather than on a public forum.
  12. Installation of trip version

    The only way to have no trial available in Malwarebytes for Mac would be to have had it installed at some point in the past, more than 30 days ago. That could have been some time ago. We will be opening up the possibility to start a new trial with a new release in the future, but for now, there's no way to do that.
  13. Help - infected with Flashback trojan

    NoScript is something that can provide some benefit, but it's also difficult to use effectively. Disabling JavaScript can break many sites, and accurately evaluating which scripts can safely be allowed to run, yet without disallowing scripts that will make the site stop working right.
  14. Help - infected with Flashback trojan

    Thanks, Al, for running that test! I was just about to do that myself when I ran across your response. HouseCall is pretty darn unreliable on the Mac... it suffers from a fair number of false positives, and doesn't do a particularly good job of detecting Mac threats. Regarding the e-mail link, your Mac cannot currently get infected just by clicking a link. That would have either been a phishing link, to try to get you to enter credentials on a phishing page, or would have downloaded malware that you would have had to open manually. Regarding add-ons to Firefox, I'd say I don't entirely trust WOT anymore either, and it's not all that reliable anyway. Some good sites get marked as bad, and it misses lots of bad sites. Malwarebytes does have a Firefox extension in development right now, which will provide web protection, so keep an eye out for that.
  15. Can't remove MalwareBytes

    It sounds like something was wrong with the software to start with. I'd recommend reinstalling a fresh copy, which you can download from here: Then, after reinstalling, uninstall it again.