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treed

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  1. Can you try a full uninstall and then reinstall and see if that changes anything?
  2. Keeping RTP turned on is a good idea, but I will admit that it's more critical for some folks than others. However, there have been cases where malware has spread through means that would infect even a seasoned, security-savvy Mac user. There have been cases over the years that would have infected me, had I been doing a particular thing at the right time. One of the reasons that RTP can consume a lot of CPU is if some process is touching a large number of files that need to be scanned by Malwarebytes for Mac. We do try to fine-tune the rules to eliminate this possibility as much as possible, but sometimes it's just not possible without adversely impacting detections. In such cases, it would be the "Malware protection" feature that is the issue, and not "App Block". (App Block shouldn't cause any significant CPU usage, especially with Malwarebytes for Mac 4.5 and macOS Catalina and later.)
  3. Oh, and I forgot to say, if the problem comes back, before you do anything else, can you try completely uninstalling (via the Uninstall option in the Help menu within the app), then reinstall from a fresh download: https://malwarebytes.com/mac-download
  4. Just checking in, did this completely fix the issue, so it's not happening anymore at all since you reinstalled?
  5. Thanks for the report. We haven't been able to reproduce this here, and I'm not aware of any reports of this coming in via support, but I'll be very interested to hear the results of your test. If the problem returns as soon as you turn App Block back on, that will be highly concerning! In that case, I'll want to gather some data from your machine for the developers to look at.
  6. I can't reproduce this here. As everyone else here has said, you should only see the Malwarebytes Protection one. Is it possible that you manually added those other two at some point in the past, then unchecked them later? Neither the agent (Malwarebytes Agent, which is responsible for things like the menu bar icon and checking for updates) nor the frontend app (Malwarebytes, which is the app you interact with) should do anything that would trigger them being added to that list.
  7. We're happy to say that Malwarebytes for Mac 4.5 has been fully released. However, since this has some pretty major under-the-hood changes, we're taking the release slowly and are monitoring for issues. Even though it's now technically out of beta, please do continue to test and let us know if you find any issues.
  8. I just did a test with a trial of SideNotes and was unable to reproduce what you describe. I'm able to type in a note, dismiss the note, bring it back, continue typing in it, etc, with the Malwarebytes app open. Can you provide more information, including: Version of macOS Version of Malwarebytes An exact sequence of steps required to reproduce the issue Note that looking at Activity Monitor would not be a valid means of determining what is causing the problem. That would merely tell you which processes are running in the background and how much memory, CPU time, etc they are using.
  9. I don't think that's a likely effect of this beta, but I'm not 100% sure. Can you try turning off the App Block protection and see if the problem still happens (assuming it's happening regularly enough that you can tell that it has changed)?
  10. Awesome, I'm glad to hear that! And I'm glad you like the new icon... we found the old icon kind of got lost on the Dock when the system was in dark mode.
  11. FAQ’s for Malwarebytes Privacy: What VPN protocol do you use? A: Malwarebytes uses a modern, open-source VPN protocol called WireGuard that is more efficient and streamlined than traditional VPNs. Is this a white-labeled product? A: This is not a “white label” product. Malwarebytes has chosen a third- party partner it trusts to provide the VPN network. Malwarebytes has designed and built the other components. What is your logging policy? A: Since privacy is at the core, we’ll validate the license key and ensure proper client functionality, but that's it. We don't track or store your online activity, whether it’s browsing or accessing any websites. For additional information see our privacy policy. Will there be apps for iOS and Android? A: We are actively working on support for additional platforms and plan to roll out support in the coming months. Do you have a free trial of Malwarebytes Privacy? A: We are working on the technical support for a trial offer. In the meantime, Malwarebytes offers a 60-Day Money Back Guarantee: if you aren’t fully satisfied with your Malwarebytes software you may request cancellation and refund within 60 days of this purchase, and we’ll cancel your subscription and refund 100% of your purchase price. Does Malwarebytes Privacy support IPv6? A: We support both IPv4 and IPv6 traffic. Where can I download Malwarebytes Privacy? A: You can download the Mac version of the Privacy App from this link: https://downloads.malwarebytes.com/file/mbprivacy-mac How do I install and activate Malwarebytes Privacy? A: Please refer to our installation guide. Where are your servers located? A: We have over 300 servers located in over 30 countries around the world, including: Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Luxembourg, Moldova, Netherlands, New Zealand, Norway, Poland, Romania, Serbia, Singapore, Spain, Sweden, Switzerland, UK, and USA.
  12. We are pleased to announce the availability of Malwarebytes Privacy for Mac! Malwarebytes Privacy for Mac is a next-gen VPN app designed to protect your privacy. With a flip of a switch, your personal information is protected against interception when you're online. If you already have a license key for the Windows version of our Privacy app, that same key will work with the Mac software as well. For more information about the software, or to download it, see: https://www.malwarebytes.com/vpn/ Since this is a privacy-focused app, we do not collect any data from the app other than that which is required to connect to the VPN, validate your license key, or check for updates to the software. For more information on data collection, see: https://www.malwarebytes.com/privacy/#software-collection-privacy
  13. All this is normal. Folders are counted as well as files, so the Malwarebytes folder counts as one. (Remember apps on macOS are folders and thus are counted as equal to files.) There are a few different ways to use a system extension, and only one of them results in entries being created in the SystemExtensions folder The StagedExtensions folder is entirely managed by Apple, and is protected by SIP, so it's not possible to remove items from that location without turning off SIP. It would be nice if macOS removed items from StagedExtensions once they have been successfully allowed, but that doesn't seem to happen, leading to the extension hanging around in there long term. It's not actually running from there, though.
  14. We're pleased to announce the availability of the Malwarebytes for Mac 4.5 beta! This beta replaces the kernel extension with a system extension using Apple's new EndpointSecurity framework. This may not mean anything to you, but the bottom line is that it replaces an outdated technology that Apple wants to eliminate with a new one that has the full support of Apple. As far as you're concerned, from a user's perspective, there should be no noticeable difference in how the software works. Note that this is not yet tested for compatibility with Big Sur, and will not install there. (There are still weird bugs in the Big Sur betas, so we're not comfortable installing there until things have stabilized.) If you're interested in testing on Big Sur, please do so in a virtual machine. You can do so by installing on a Catalina VM and upgrading that VM to Big Sur. Reporting issues Any issues found can be reported by starting a new topic on this forum. Please include: macOS version a description of the issue steps required to reproduce the issue screenshots, if applicable We would very much like to hear feedback about the following: Does real-time protection work as expected? Do manual/scheduled scans work as expected? Do you have any issues allowing the system extension to run? To test scans and RTP, you can use an EICAR file placed in the following folder: /Users/Shared/Malwarebytes/ This is the only place where Malwarebytes for Mac will detect an EICAR file, but the file may be given any name. The "Malwarebytes" folder will need to be created manually by you. We are interested in both testing in Catalina, with the new system extension, and in Mojave and earlier, to ensure nothing has broken on older systems with the kernel extension. Installing the beta To download the beta, simply open the existing Malwarebytes app on your computer. (You can download and install it if you don't already have it.) In the app, click Settings, then turn on the Beta Application Updates setting. Then, in the Malwarebytes menu, choose Check for Updates, and install the update.
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