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treed

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About treed

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  1. Yup, any 3.x version supports 10.10. Support for 10.10 was dropped in 4.0. I'll check out that document you referred to, as it looks like it needs to be corrected. Note that Malwarebytes will remove whatever adware caused these problems, but can't actually fix all the symptoms that may result from changes to browser (and other) settings. Make sure to review this post: https://forums.malwarebytes.com/topic/236261-how-to-remove-the-after-effects-of-adware/ Finally, note that your feelings about Total AV are correct, and it is something we will detect and remove.
  2. Obviously, the choice is yours, but if I can set your mind at ease a bit, I'd like to do so. First and foremost, I want you to be aware that any data you send to support is between you and us, and is used only for support purposes. It will never be shared with anyone else, and we absolutely do not sell customer data or otherwise share it with third parties. I'm aware that some of the data collected by our MBST tool is potentially sensitive, but none of it should be terribly sensitive. Still, I can't make any guarantees about what data is output to your system logs. However, we really do need that data to help troubleshoot. We probably don't need all of it, but it's impossible to know in advance what data may be needed, and the data that tool collects does a pretty good job of covering most cases, without lengthy back-and-forth requests for additional information in most cases. In this case, we're seeing a very small number of people with this issue, but we don't yet understand why. By providing that data, you can help us to understand why, and that helps us to help you better. If you decide you don't want help, that is, of course, your choice
  3. There's no static list of locations scanned, as that can vary. If I were to build a list and give it to you, it could be outdated tomorrow. As for differences between 1.3.1 and the more recent 3.x and 4.x clients, there are definitely differences in the engine. I would not be at all surprised to see 1.3.1 fail to detect things that 4.x did, as the engine in 4.x is much more capable. I'm also not surprised that 1.3.1 is slower, as it's much older code and there have been many improvements since then. I'd be very surprised, though, to see 1.3.1 detect something that 4.x did not, so I'd love to hear more information about that!
  4. We do not currently support network filtering/blocking on Mac at this point. It's on our to-do list, but has not happened yet.
  5. If you can post a panic report here, we can help identify the likely culprit. It's not always the app that you're actively using at the time. If you have trouble finding the report, you should be able to find it under Diagnostic Reports within the Console app (found in the Utilities folder in the Applications folder).
  6. Most likely, it's not actually necessary to uninstall. Reinstalling should replace any damaged components. Get the latest installer, and the complete installation instructions, here: https://support.malwarebytes.com/docs/DOC-1817 If that doesn't work, let us know.
  7. As Al mentioned, you should find anything that was detected in the quarantine, as long as you haven't manually deleted anything from the quarantine and it hasn't been 90 days since the item was quarantined (or whatever the interval is that you've got set for "Automatically remove old items from Quarantine" in the settings). We're currently working on a scan history that will show everything, even after removing things from quarantine, but it's not there yet. I'm not sure what you're referring to about the log indicating that a restart is required. Are you referring to an entry in the Reports that says "We have quarantined threats. A restart is required"? If so, I'd recommend that you make sure your computer has been restarted since that time, and do a manual scan afterwards just to make sure everything is still gone.
  8. Depending on what version of macOS you're using, you may find some help here: https://support.malwarebytes.com/docs/DOC-2632 Uninstalling and reinstalling Malwarebytes for Mac might help as well, but there is a bug in some versions of macOS that can cause all kernel extension activations to fail. If you've tried uninstalling and reinstalling, and the Allow button still doesn't show up, you probably are affected by that bug, which is mentioned on the above page under the heading "Allow button doesn't appear or Activate Protection button doesn't work". In that case, reinstalling macOS is the easiest solution. If you're adventurous and comfortable in the Terminal, though, you can reboot in recovery mode and run the following command, which should fix this particular problem: chflags restricted /Library/StagedExtensions I don't recommend trying that if you're not sure what I'm talking about though.
  9. It looks like that site was blocked due to presence of malware on that site, but I don't know details. Do you believe that this is a legitimate site? (PS - I moved this topic over to the Browser Guard for Firefox forum)
  10. Looks like you got some help here in the forums within a few hours. There are also a variety of support options easily accessible from the website: 1) Click Support 2) Click For Mac 3) Choose one of the support options Can you clarify where you had difficulty locating this? I'd be very interested to learn more, as I've heard others say they had difficulty contacting support, but I don't really understand why. I'd like to understand so we can improve. Also, Al is correct about holiday staffing. See the notice from the top of our support page:
  11. Thanks for checking that. Unfortunately, the data in that database isn't always reliable, especially (and ironically) for Safari. But you'll never find things if you don't look, so I do appreciate that you were able to do so and report your results.
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