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treed

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About treed

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  1. This does not sound like the behavior of any known malware, nor does it sound like likely behavior for any new malware. If you're seeing that the contents of windows in multiple apps is not visible, that's probably the result of some kind of system issue, though I can't imagine what would cause that. I'd recommend contacting Apple support. Unfortunately, if the bug is preventing you from interacting with the Malwarebytes app, that will prevent you from using the software effectively.
  2. If you report the URL here, we can also filter such texts to junk based on that: https://forums.malwarebytes.com/forum/155-newest-ip-or-url-threats/ Be sure to mention the context (that it was in a spam text), and if possible provide the complete message text, not just the URL.
  3. Actually, that's not correct. According to Apple's rules, in-app purchases (such as the Premium subscription for our iOS app) are not allowed to be shared over Family Sharing. The subscription can be shared among all the devices signed in to the Apple ID used to make the purchase, but cannot be shared via Family Sharing to devices signed in with other Apple IDs. We're working on plans for how to allow more flexible purchasing options outside the App Store, but it'll probably be a while before anything like that is ready.
  4. What version of Malwarebytes software are you using, and on what version of macOS? You can get the version of Malwarebytes by choosing About Malwarebytes from the Malwarebytes menu within the app. You can get the version of macOS by choosing About This Mac from the Apple menu.
  5. What browser extensions do you have installed in Chrome? (Choose Extensions from the Window menu in Chrome.)
  6. A couple questions for you as well: 1) Have you ever backed up and restored your system using something like Carbon Copy Cloner or SuperDuper? (Time Machine doesn't count, as that's made by Apple and shouldn't damage the system directories.) 2) How did you reinstall macOS?
  7. You're looking at the wrong version number. That is the database version, not the app version. Make sure to update the app by choosing Check for updates from the Malwarebytes menu within the app. (At the moment, upgrades are being metered, so not everyone will see them... but doing this will bypass the metering and allow you to install the update right now.)
  8. In that case, I'd ask you to submit a support ticket here: https://support.malwarebytes.com/community/contactsupport/pages/home-support Be sure to select Malwarebytes for Mac in the Product field. The reason I ask you to do that is that we'll need to ask you to run something that will gather more information from your system. That's better handled through an official support ticket than here on the forums.
  9. I can't read that error message, but get enough of an idea that I believe it's the one that directs you to this page: https://support.malwarebytes.com/docs/DOC-2632 Is that correct? If so, the problem is due to a particular part of your system that has been damaged. You will probably find the correct solution for this situation to be the one on that page under the heading Allow button doesn't appear or Activate Protection button doesn't work If that doesn't work, let us know.
  10. Anywhere along the top should work, within the title bar region that includes the three window buttons in the top left corner, not just in that rectangle. However, it's currently easy to think that the region of the same color below the title bar can also be dragged, and it can't. We'll be looking into how to make that experience better.
  11. Actually, you can still manually check for updates, and see when the last successful check is, through the menu bar icon.
  12. Thanks for the feedback, Paul! That particular feature is no longer part of the current designs, but since that's the one piece of feedback we've heard universally, I'll push back and see if we can find a place to put this.
  13. The way that AV Comparatives and other such AV tests work is not a real-world test, and thus is not an accurate representation of how a product will perform in the real world. Many antivirus companies will "play the game," paying these testing companies and, in return, getting access to the test samples they failed to detect. Such companies are able to score 100% in testing, which is frankly impossible in the real world. (Any AV company that tells you its product detects 100% of all threats is lying to you.) We choose not to participate. As a real-world example, I hear frequently from IT admins, whose organizations use AV software with 100% detection rates in all the major tests, who tell me they use our software to find Mac threats that those programs did not. As for the safety of torrents, if you assume that antivirus software will protect you 100% and engage in risky behavior, you will get infected sooner or later. It's only a question of when. There can be no guarantees, no matter what AV software you use.
  14. Sounds good. If Norton doesn't end up being the source of the problem, please don't hesitate to contact support so we can investigate further.
  15. We are very pleased to announce the release of Malwarebytes for Mac 4.0! This is the first release of a brand new user interface, which we think is easier to use and more attractive. For those who have been asking for Dark Mode, it's finally here! Our designers and developers have worked long and hard to get this release ready. We still have more improvements to add to fully realize the vision of what this software should be, so expect more great things coming soon! In addition to the cool new look, this release also incorporates a number of bug fixes and improvements, including one involving Full Disk Access permission on macOS Catalina. We hope you'll like Malwarebytes for Mac 4.0 as much as we do!
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