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Porthos

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Posts posted by Porthos


  1. 2 minutes ago, cybor462 said:

    I'm losing internet connectivity, which hadn't happened before And also when I go to restart the laptop it keeps going to the blue stop screen and then I have to reboot it again. And this is all started since the version 4 update.

    If you are fully up to date.  Try running with Web Protection off and see if that fixes the issue.

     

     

    810.png


  2. 25 minutes ago, Windows10Freezes said:

    Thanks for your help, the PC works fine now.  It's been 3+ days since the suggested changes were made, and I had 0 issues.

    For someone who is reading in the future, I followed everything @Porthos had suggested.  In addition, I used the Adobe complete remover to remove all the traces of Adobe before installing Adobe Acrobat (non Pro version).  Not sure it did anything, but just informing what was done to come to this clean resolution.

    Thanks again for your prompt help and sharing your depth of knowledge.

    Your Welcome


  3. 32 minutes ago, ghendric said:

    I'm trying to uninstall Malwarebytes but it won't uninstall. The uninstall seems to execute okay but it doesn't uninstall it. How do I get this off of my pc?

    Are you planning on a reinstall?

    Uninstall using the Malwarebytes Support Tool
    https://support.malwarebytes.com/docs/DOC-2674

    Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
    After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
    The 2nd phase is where it offers to do a new Install. Say no and close the tool if you are not going to reinstall.

     Let me know if that clears up the issue or not.

     


  4. 4 hours ago, WaltyWizard said:

    I tried to install, malwarebytes recently but in the logs, it's telling me it has no permissions! 
    2020-02-09 19:17:16.805   Trying to delete file or folder: C:\Windows\system32\drivers\mbamchameleon.sys
    2020-02-09 19:17:16.809   Failed to delete C:\Windows\system32\drivers\mbamchameleon.sys, reason:(Access is denied.(error=5))
    2020-02-09 19:17:16.814   Trying to delete file or folder C:\Windows\system32\drivers\mbamchameleon.sys on reboot
    2020-02-09 19:17:16.819   Trying to delete file or folder: C:\Windows\system32\drivers\MBAMChameleon.sys
    2020-02-09 19:17:16.823   Failed to delete C:\Windows\system32\drivers\MBAMChameleon.sys, reason:(Access is denied.(error=5))
    2020-02-09 19:17:16.828   Trying to delete file or folder C:\Windows\system32\drivers\MBAMChameleon.sys on reboot
    2020-02-09 19:17:16.833   --------END OF LOG FILE ----------
    ====
    Please help, how do i return it's permissions?

    Please do the following so that we may investigate this issue:

    1. Download and run the Malwarebytes Support Tool
    2. Accept the EULA and click Advanced tab on the left (not Start Repair)
    3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

    Thanks


  5. 28 minutes ago, Casepb said:

    Malwarebytes is still stopping Oculus games from installing...  I always have to turn MBytes off before I download and install something or Oculus says it failed and it has to reloaded the whole game over again.

    Please do the following so that we may investigate this issue:

    1. Download and run the Malwarebytes Support Tool
    2. Accept the EULA and click Advanced tab on the left (not Start Repair)
    3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

    Thanks


  6. 17 minutes ago, InfamousGeezer said:

    There has been no BSODs with Web Protection turned off. 

    Could you run the following batch file as Administrator and provide the generated output (saved to the Desktop) please?

    -----

    If your testing indicates that Web Protection is likely the culprit, it would be useful to generate some additional troubleshooting data.

    • Open Malwarebytes > Settings > Enable the Event log data setting.
    • Enable Web Protection.
    • Wait for the issue to occur.
    • Once the issue has occurred:
      • Rerun the batch file from earlier and attach the file.
      • Run the Malwarebytes Support Tool and gather logs.
      • Make a note of any significant events/actions that took place prior to the issue occurring.

  7. 21 minutes ago, petemusgrove said:

    I still have no idea what I did to trigger the ransomware.

    Running Windows 7 Pro, using Firefox browser.

    It is not actual ransomware. It is just a malvertisment trying to trick you into calling the FAKE tech support scammers.

    Since you use Firefox I suggest you install the Malwarebytes Browser Guard to Firefox.

    As long as you never call the number you will be fine. You can crtl-alt-delete and end task on the browser to close windows like that.


  8. @wachirasre

    Your topic states deactivate old licenses. You posted in the wrong section. I will ask  for it to be moved.

    To move your license from one device to another you should first deactivate your license key on the existing device as described in this support article then you may activate the software on your new device.

    I would also suggest signing up for an account at My.Malwarebytes.com if you haven't done so already.  Instructions on doing so can be found in this support article.  Once you're signed up you will be able to manage your Malwarebytes product licenses from any computer using a web browser and you'll be able to see the status of each license and the device(s) they are active on.

    I hope this helps and if there is anything else we might assist you with please let us know.

    Thanks

     


  9. 8 minutes ago, JustforNow said:

    So my question is. Are these inbound trojans real attacks? Should I exclude them and let them in?!

    As for why Malwarebytes blocked QBitTorrent , this is because QBitTorrent , and all Bittorrent software, are what are known as Peer-to-Peer (P2P) applications meaning it connects to many different servers/IP addresses (this is how files are downloaded through QBitTorrent ) and because of this, sometimes QBitTorrent will connect to a server that is also known for hosting malicious content.  This is because servers/IP addresses are often shared by multiple sites, so while what you are downloading through QBitTorrent may be perfectly safe, some of the sites hosted on some of the IP addresses that QBitTorrent connects to may be malicious.  Such connections are not a threat however, and you may exclude QBitTorrent from the Web Protection component in Malwarebytes to stop the blocks from happening without compromising your protection (your web browser and other critical web facing programs will still be fully protected from malicious websites and other malicious content).  To do so, add QBitTorrent to your exclusions using the method described under the Exclude an Application that Connects to the Internet section of this support article.

     

    File sharing involves using technology that allows internet users to share files that are housed on their individual computers. Peer-to-peer (P2P) applications, such as those used to share music files, are some of the most common forms of file-sharing technology. However, P2P applications introduce security risks that may put your information or your computer in jeopardy.  Risks of File-Sharing Technology

    I hope this helps, and if there is anything else we might assist you with please let us know.


  10. 13 minutes ago, lhardy said:

    Is there anythingfor me to consider when installing if I want to use the premium version?

    I would activate your premium version and turn off the register in Windows security center and enjoy the benefit of having Defender active as well.  See Below screenshot.

    If you have any issues please feel free to post again.

     

    Sec center off.png


  11. 46 minutes ago, bdg2 said:

    If I kill MBAMService.exe I can ping until MBAMService.exe finishes automatically restarting when IPv6 ping stops working again.

    What happens when you just disable web protection. It seems to be a known issue and a fix is being worked on from what I read.

    Could you run the following batch file as Administrator and provide the generated output (saved to the Desktop) please?

    -----

    If your testing indicates that Web Protection is likely the culprit, it would be useful to generate some additional troubleshooting data.

    • Open Malwarebytes > Settings > Enable the Event log data setting.
    • Enable Web Protection.
    • Wait for the issue to occur.
    • Once the issue has occurred:
      • Rerun the batch file from earlier and attach the file.
      • Run the Malwarebytes Support Tool and gather logs.
      • Make a note of any significant events/actions that took place prior to the issue occurring.

  12. The site is down anyway.

    Quote

    Brounelink.com Status

    Is brounelink.com down right now?

     

    It's not just you! brounelink.com is down.

    @FooWhat are you doing that gets you the block? Are you attempting to access the site directly or something else.

    Reread your post. It is possible the extension had something to do with it.


  13. 12 minutes ago, Kaze said:

    I have an email from myself sent by my email say I've been recorded and this person has gained access to my pc via RAT

    The email is 1000% fake just delete it.

    It just sent out to trick you into sending money. I get 2-3 a week.

    12 minutes ago, Kaze said:

    However I have no webcam nor mic

    This was your first clue.

    You have NOT been hacked.

     

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